2.0
This is very simple. I understand that Hertz has rules and parameters that they operate in. When all of those are met the rental car experience should be smooth sailing. The Des Moines office was one of the worst places I’ve ever been for a rental car. I called customer care and and the representative told the gentleman at the desk to honor my reservation however he refused. I do not know him personally and I have never met him. I wasn’t rude. With all they said the guy at the desk still refused to rent me a car after two hours of going back-and-forth. Finally I was able to get my car. The context of this is that all flights were canceled and delayed out of the airport going to Chicago. The gentleman at the desk refused to let me rent a one-way rental to O’Hare airport on a debit card nowhere does it State that I can’t do that. I was well aware of the $500 hold and was OK with that. I had my own car insurance State Farm and everything should’ve been smooth. I even had a reservation. I used a third-party website kayak. I read all rules carefully. Nothing stated that I could not rent a one-way rental from one airport to another with the debit card. I hated the experience. It was embarrassing, strenuous and flat out wrong. The reason I didn’t call corporate or further pursue some satisfaction with this situation is because I wanted a cooling off period. I still feel wronged and am rather disgusted by the entire process.Reviewed Jul 29 2026
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2.0
Where to begin? Picked this car up around 9:30pm. I had already driven away from the rental facility when I noticed a couple of problems with the car. Firstly, the petrol tank was not full but only 7/8 (the gauge is misleading at first sight). But worse than that was that one of the safety features (the Active Lane Management system) was not working at all and flagged up a warning that the vehicle needed servicing to repair it. Then, when returning the car less than 18 hours later, the system at the Hertz counter would not initially accept the return of the vehicle due to excessive mileage of some 21,000 miles that I supposedly had driven in those 18 hours. This turned out to be a mistake on the outgoing mileage which instead of 23,000 had been logged into the system as 2,000. This was eventually resolved by the staff at the counter, but just added to the feeling that this was a dreadful rental.Reviewed Mar 5 2026
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10.0
Everything was good. From pick up to drop off. Even accommodating a change in location for the drop off.Reviewed Nov 8 2024
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8.0
The Hertz team is very laid back and easy to work with. No complaints.Reviewed Dec 11 2023
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10.0
Great staff at the counter. He helped us find a vehicle that was close by for a frail walker. He answered all of our questions and this was a very pleasant rental car experience.Reviewed Nov 8 2023
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10.0
Great, very smooth processReviewed Oct 20 2023
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