2.0
Car was dirty, went to exchange it in Davenport location they said they couldn’t help me and turned me away. The hertz inside the moline airport was wonderful.Reviewed May 3 2022
review from![kayak]()
6.0
Allow different type cars to drop off in different location than pickup locations.Reviewed Apr 17 2022
review from![kayak]()
10.0
ThanksReviewed Mar 28 2022
review from![kayak]()
10.0
The Herrtz representative took care of us when we picked up the vehicle. She upgraded us to an all wheel drive vehicle when she realized that we would be driving in a snow storm. No prompting from myself, she just offered the upgrade for no additional cost. The vehicle was very clean and suited our needs perfectly.Reviewed Jan 18 2022
review from![kayak]()
10.0
Service and ease of getting carReviewed Dec 19 2021
review from![cheapflights]()
10.0
Easy pick up & drop off. Customer service let me change my drop off location due to distance from my home. Friendly employees! It was an perfect experienceReviewed Oct 28 2021
review from![kayak]()
3.9
Office Staff were great. But no one to tell of imperfections of car. There was a loose floorboard that caught my shoe which caused a fall as I was getting out. Previous smoker in car left a broken cigarette in the seat. Ding in the windshield. No one around to tell these details.Reviewed Oct 14 2021
review from![cheapflights]()
5.9
No car manual In vehicle. Did have to ask where the key drop box was as the sign did not give directions. Otherwise I enjoyed the Hertz rental.Reviewed Sep 28 2021
review from![kayak]()
3.9
The employee who served us had not been adequately trained. He seemed to struggle with basic processes and displayed very limited interpersonal skills. When I came back later with my sister to add her as a driver, he said he didn’t know how to do that and we’d have to wait for the manager to come back (fortunately just a couple of minutes). Additionally, the Hertz counter in Des Moines closes at 5:30 p.m., inconvenient for the many passengers arriving on later flights.Reviewed Sep 13 2021
review from![kayak]()
1.9
There was no one at the Hertz counter when I arrived off my flight. The counter closed at 5 pm and said they would be back the following day at 9:00 a.m. This is unheard of and should have been communicated when I booked the reservation. I never would have booked a no refund reservation since I was not staying in DesMoines.Reviewed Aug 1 2021
review from![kayak]()
10.0
Pick up and drop off were painless - surprising, since I didn't return the car to the same place I picked it up. Hertz agents were helpful and professional every step of the way!Reviewed Aug 1 2021
review from![kayak]()
10.0
This was a really pleasant experience. Probably the easiest in and out of ever had at a rental place. And I loved the car I had. Pretty much all around top notch.Reviewed Jul 24 2021
review from![kayak]()