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10.0
Staff was very helpful and friendly. Thanks!Reviewed Dec 18 2022
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10.0
Budget at Eugene airport is very efficientReviewed Oct 24 2022
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10.0
Quick, efficient pickup. Speedy drop off. Warning light was on for oil check…company should have checked that out earlier and dealt with the recommended oil change!Reviewed Aug 7 2022
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6.0
Didn't give me the car I wanted, or even similar to what I wanted. Asked for a Sudan, got a nissan kicks. Car was horrifically uncomfortable. Rented for 2 days and only used it 1 day, refused to drive it again. Drove to salem and back once, arrived home with a neck, shoulder, and back ache. There was also a stain in the back that made the entire car smell terrible.Reviewed May 31 2022
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8.0
Comfortable car.Reviewed Feb 17 2022
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10.0
I really enjoyed your employee (blond young woman) at the desk. Very efficient, professional attitude, pay her more!Reviewed Oct 28 2021
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10.0
Cons:Crystal the manager was terrific so it couldn’t have been too much better. She fixed a computer glitch that showed me bringing in the car with less miles than when I picked it up.Reviewed Jul 25 2019
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2.0
Pros:Horrible customer service. Nothing to like.Cons:Reserved and received a confirmation number. Paid an uber to get us to the pickup location only to have a very rude young lady say they dont honor reservations made in the last 24 hours. Completely bad attitude, unapologetic for our wasted time and money and no real explanation given for any of it.Reviewed Jun 25 2019
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9.2
Pros:The staff was really friendly and politeCons:I wish I had received a larger car, since I'm tall.Reviewed Jun 16 2019
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10.0
Efficient & FriendlyPros:Well prepared staff made pick-up a pleasant experience. I was in and out quickly. Drop-off and billing was equally easy and efficient. High marks!Cons:Pick-up location was further from downtown Eugene than I liked.Reviewed Jan 17 2018
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4.0
Management problemsPros:We got upgraded to a kia Sorento. We really enjoyed the vehicle, very comfortable, good gas milage.Cons:The vehicle was not on-site when we arrived; they had to go get it. The price we paid was not the price stated when we made the reservation on-line. When we pointed out the discrepancy, the agent said she would figure it out and call us after we were on our way. She did not do this at any time. The vehicle was not clean when we when it was rented to us, outside or inside. Finally, several other people were in the place when were were waiting for our vehicle; two left in quite a huff. One said that their whole trip was ruined and the other said that they did not live up to what was promised or agreed to. Someone ended up picking her up rather than in a rental.Reviewed Sep 20 2017
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2.0
Would not take credit card/debit cardPros:Saved myself almost 300 dollars.Cons:The fact wife did not have a car to use while on her visit.Reviewed Jun 11 2017
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