Guest Reviews
Overall Rating
7.4
Good
Based on 4,203 reviews
Cleanliness
7.5
Comfort
7.0
Pickup/Dropoff
7.4
Value for money
7.3
Budget car rental prices in Eugene
| Economy | $60/day | |
| Compact | $62/day | |
| Intermediate | $67/day | |
| Standard | $73/day | |
| Full-size | $73/day | |
| SUV | $57/day | |
| Minivan | $103/day | |
| Premium | $144/day | |
| Convertible | $79/day | |
| Commercial | $53/day | |
| Van | $103/day |
Pros
"Car was nice and clean"
(in 595 reviews)
"Staff was friendly and helpful."
(in 215 reviews)
"Nice car, good value, ."
(in 444 reviews)
Cons
"the customer service was terrible."
(in 242 reviews)
"Pickup took over an hour."
(in 57 reviews)
"We don't have credit cards."
(in 99 reviews)
Recent Reviews
- All reviews
- Positive
- Neutral
- Negative
Find reviews that mention:
customer service
pick up the car
credit card
car was clean
great car
car available
car was great
drop off the car
easy drop
picked up the car
long line
took a few minutes
great service
car smelled
friendly staff
great experience
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10.0
Cons: Crystal the manager was terrific so it couldn’t have been too much better. She fixed a computer glitch that showed me bringing in the car with less miles than when I picked it up.
review from
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2.0
Pros: Horrible customer service. Nothing to like.
Cons: Reserved and received a confirmation number. Paid an uber to get us to the pickup location only to have a very rude young lady say they dont honor reservations made in the last 24 hours. Completely bad attitude, unapologetic for our wasted time and money and no real explanation given for any of it.
review from
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9.2
Pros: The staff was really friendly and polite
Cons: I wish I had received a larger car, since I'm tall.
review from
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8.0
Decent
Pros: Car was clean and well maintained without any smoke smell.
Cons: Having to go to the counter to get the car and then again to return it.
review from
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10.0
Efficient & Friendly
Pros: Well prepared staff made pick-up a pleasant experience. I was in and out quickly. Drop-off and billing was equally easy and efficient. High marks!
Cons: Pick-up location was further from downtown Eugene than I liked.
review from
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4.0
Management problems
Pros: We got upgraded to a kia Sorento. We really enjoyed the vehicle, very comfortable, good gas milage.
Cons: The vehicle was not on-site when we arrived; they had to go get it. The price we paid was not the price stated when we made the reservation on-line. When we pointed out the discrepancy, the agent said she would figure it out and call us after we were on our way. She did not do this at any time. The vehicle was not clean when we when it was rented to us, outside or inside. Finally, several other people were in the place when were were waiting for our vehicle; two left in quite a huff. One said that their whole trip was ruined and the other said that they did not live up to what was promised or agreed to. Someone ended up picking her up rather than in a rental.
review from
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9.2
Hybrid car!
Pros: Pleasantly surprised to get a full-size hybrid
Cons: Getting it to start was not obvious!
review from
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2.0
Would not take credit card/debit card
Pros: Saved myself almost 300 dollars.
Cons: The fact wife did not have a car to use while on her visit.
review from
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2.0
Pros: Nothing
Cons: Website kept giving an error message so after 3 times entering my credit card details, I gave up. Called the local number, no one took the call. Rented from another company.
review from
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10.0
Easy and fast!
Pros: I walked right up, no line. They had all my paperwork. Car was waiting in good condition. I was off the plane and in my car driving away in less than 15 mins. It's a small airport but the service was cheerful and good.
review from
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10.0
Ford
Pros: Clean, sporty. Could have used someone telling me how to open the trunk, turn on lights.
review from
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7.6
Checkout a bit long1
Pros: Drop off was quick. Car drove great, had an issue but rental lacked manual to diagnose.
Cons: Check out took too long,and I am a “Fastbreak” Member. Rental lacked manual to troubleshoot questions that arose on trip. Budget is not digital, they are still dealing w/a ton of paperwork.
review from
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10.0
Cons: Crystal the manager was terrific so it couldn’t have been too much better. She fixed a computer glitch that showed me bringing in the car with less miles than when I picked it up.
review from
-
9.2
Pros: The staff was really friendly and polite
Cons: I wish I had received a larger car, since I'm tall.
review from
-
10.0
Efficient & Friendly
Pros: Well prepared staff made pick-up a pleasant experience. I was in and out quickly. Drop-off and billing was equally easy and efficient. High marks!
Cons: Pick-up location was further from downtown Eugene than I liked.
review from
-
9.2
Hybrid car!
Pros: Pleasantly surprised to get a full-size hybrid
Cons: Getting it to start was not obvious!
review from
-
10.0
Easy and fast!
Pros: I walked right up, no line. They had all my paperwork. Car was waiting in good condition. I was off the plane and in my car driving away in less than 15 mins. It's a small airport but the service was cheerful and good.
review from
-
10.0
Ford
Pros: Clean, sporty. Could have used someone telling me how to open the trunk, turn on lights.
review from
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8.0
Decent
Pros: Car was clean and well maintained without any smoke smell.
Cons: Having to go to the counter to get the car and then again to return it.
review from
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7.6
Checkout a bit long1
Pros: Drop off was quick. Car drove great, had an issue but rental lacked manual to diagnose.
Cons: Check out took too long,and I am a “Fastbreak” Member. Rental lacked manual to troubleshoot questions that arose on trip. Budget is not digital, they are still dealing w/a ton of paperwork.
review from
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2.0
Pros: Horrible customer service. Nothing to like.
Cons: Reserved and received a confirmation number. Paid an uber to get us to the pickup location only to have a very rude young lady say they dont honor reservations made in the last 24 hours. Completely bad attitude, unapologetic for our wasted time and money and no real explanation given for any of it.
review from
-
4.0
Management problems
Pros: We got upgraded to a kia Sorento. We really enjoyed the vehicle, very comfortable, good gas milage.
Cons: The vehicle was not on-site when we arrived; they had to go get it. The price we paid was not the price stated when we made the reservation on-line. When we pointed out the discrepancy, the agent said she would figure it out and call us after we were on our way. She did not do this at any time. The vehicle was not clean when we when it was rented to us, outside or inside. Finally, several other people were in the place when were were waiting for our vehicle; two left in quite a huff. One said that their whole trip was ruined and the other said that they did not live up to what was promised or agreed to. Someone ended up picking her up rather than in a rental.
review from
-
2.0
Would not take credit card/debit card
Pros: Saved myself almost 300 dollars.
Cons: The fact wife did not have a car to use while on her visit.
review from
-
2.0
Pros: Nothing
Cons: Website kept giving an error message so after 3 times entering my credit card details, I gave up. Called the local number, no one took the call. Rented from another company.
review from
Other suppliers in Eugene scored
Where can I find Budget car rentals in Eugene?
28801 Douglas Drive, Suite 6, Budget car rentals
Address
28801 Douglas Drive, Suite 6Phone
+1 541 463 0422Top Tips For Renting a Car from Budget in Eugene
- 25% of our users found rental cars from Budget in Eugene for $46 or less
- Book your rental car from Eugene in Budget at least 1 day before your trip in order to get a below-average price
- Premium rental cars from Budget in Eugene are around 38% cheaper than other car types, on average
FAQs About Renting a Car From Budget in Eugene
How much does it cost to rent a car from Budget in Eugene?
On average a rental car from Budget in Eugene costs $63 per day.
What is the most popular rental car from Budget in Eugene?
Economy (Hyundai Accent or similar) is the most frequently booked rental car type from Budget in Eugene.
How many car rental locations does Budget have in Eugene?
Budget has 2 rental locations in Eugene. Take a look at our Budget rental location map to find the best rental cars near you.
Does Budget have a car rental location at the airport: Eugene Airport (EUG)?
Yes
Does Budget offer shuttle or airport pick-up services from Eugene Airport (EUG)?
Yes