Reviews for Hertz in Eugene
- All reviews 100%
Jul 25 2017
Pros: I never even got the car... Save yourself the trouble and use a different rental company.
Cons: After my flight was delayed I had to move heaven and earth to get to their location before the reservation window ended. Fearing I was going to be a minute or two late, I tried calling the location but no one answered. I then called the hertz reservation line and they told me that there wouldn't be a problem. I got to the location 5 minutes before the reservation window ended and the doors were locked, they had closed an hour early. I called the reservation number to see what could be done. I got passed around to a few people and was told that nothing could be done. After pleading with a supervisor, she told me she would reach out to the location manager and he would get back to me. She said I should keep my phone line open so they wouldn't have any problems getting through. In retrospect, I was being told not to call back. I can't know if the supervisor did what she said she was going to do but I never got a call from the manager or a follow up from her. I was left stranded on the side of the road for an hour waiting for a phone call that never came. I wound up having to make a new reservation with a more reputable company. It cost me a lot more money but at least they got me into a car. It has been 5 days since I talked to the supervisor and I still haven't heard from anyone.
Jul 10 2017
Hertz was over-booked and cancelled my reservation!
Cons: Due to high demand over the 4th of July weekend, Hertz in Eugene was cancelling any reservation that wasn't picked up within 1 hour of the reservation's "pick-up time"... Unbelievable. First time I've ever seen this happen. I had made the reservation months in advance. The reservation system won't even let you set a specific pick-up time, only the hour of the day. Just a warning to other travelers to be careful about this on high-demand holidays.
Jul 6 2017
Pros: good car, great value having it over 9 days instead of 2 weekends
Cons: nothing in reservation about the extra insurance charge sprung on me at checkout, oh by the way we're putting this money on hold so you have hundreds less for vacation
Jun 23 2017
cancelled my reservation
Cons: Hours before I was to arrive in Eugene for my daughter's graduation, Hertz called and told me they didn't have any cars. ugh!