10.0
Easy peazyReviewed May 7 2023
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2.0
The price, it was very expensive the insurance protection.Reviewed Sep 21 2022
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10.0
There was no hassle. And everything went greatReviewed Aug 29 2022
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6.0
Very long waiting line at check-outReviewed Aug 12 2022
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8.0
I had a very early flight, I was glad to be able to drop-off the keys after hours, that made the process much easierReviewed Jul 12 2022
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2.0
The agent refused to rent to me.Reviewed May 17 2022
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3.9
The price was right but I don't think I got the car class that I reserved. I booked a Full-size, and was given a Hyundai Elantra which I believe is a Mid-size. The car was FILTHY! Dirty inside and outside, there were even what I think were cigarette burns in the seat cushion. There was only one person working the desk, and the line was long by the time I got my keys. We only needed the car for about 6 or 7 hours that day, so it did the job.Reviewed Aug 26 2021
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10.0
It was great attentionReviewed Aug 23 2021
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10.0
Pros:Staff was super helpful and, as always, full of the aloha spirit!!🤙Cons:Nothing. All was excellent!Reviewed May 19 2021
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10.0
Pros:Drop off was super easy; the staff was super helpful and very sweet as she upgraded us to a bigger vehicle during our stay. Couldn’t have asked for a more pleasant interaction.Cons:This is not on the staff but ensuring there is a new battery in the key fob is important... there were a couple of times where I wasn’t sure if I was going to be able to lock/unlock the vehicle at some of our destinations. Spent $5 to replace the battery and it worked just fine afterwards.Reviewed May 10 2021
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10.0
Pros:She was niceCons:although she was nice, she should have pointed out the rates, bcoz the counter girl surely made sure i noticed it now that im away from the counter.Reviewed Jul 20 2020
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6.4
Pros:Staff rushes you and does not make you feel valued, then again local people seem to not like tourist.Cons:A sense of friendly from the staff in Hilo would be nice. They are very unwelcoming.Reviewed Aug 27 2019
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