10.0
I picked up my car at the airport in Hilo, where I live, for a weekend around the island with family. I think the car could have been a little cleaner, but it wasn't a deal breaker and the process was quick and easy. The associate at the desk was friendly and funny, Mr. Panama I will call him. If every time I rent from Hertz I get to see his face, I will gladly return.Reviewed Mar 25 2023
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10.0
Pickup in Hilo was very easy - no lines and drop off in Kona took a minute with the shuttle immediately available to take us to our airline. Excellent no stress service.Reviewed Dec 30 2022
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2.0
The car was durty and damage, we were also not sure what recorded. It was also very noisy when we were using it.Reviewed Sep 19 2022
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8.0
Agent was pleasant and actual vehicle rented could have been cleaner.Reviewed Mar 31 2022
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10.0
Everything was perfect! We picked it up and dropped it off at Hilo airport. The guy there at the desk had the best customer service and personality both days.Reviewed Mar 19 2022
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8.0
Pick up in Hilo was fast and easy, unusual these days for rental cars.Reviewed Feb 26 2022
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8.0
we rented a full size SUV for 4 adults and a 3 year old and it was very spacious and comfortable. The only problem we had was that the drivers side rear tire would not hold air. we had to hit a gas station virtually every day to keep the pressure close to where it was supposed to be.Reviewed Feb 23 2022
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2.0
Jose did the very best with what he had to work with. However, the car type we had PAID FOR IN ADVANCE was not held for us. Jose said we had a pickup time of noon but we did not show up until 5pm. So they assumed we were no show. Why didn’t they call? The only cars he had left were Camaros and Mustangs. I realize they are premium cars but we could not get our luggage in the Camaro. Using the mustang we had to put one suitcase in the back seat. The mustang was not easy to use for our vacation purposes.Reviewed Feb 18 2022
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10.0
The pick up window area was very crowded and there isn’t really any place to wait comfortably. Staff was nice, although pick up was slow. Overall it was a good experience and I would definitely recommend it to anyone.Reviewed Nov 28 2021
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10.0
Rental very convenient in airport. Staff was friendly and informative. Quick service and nice, clean car. Return was simple and efficient. All around good experience.Reviewed Nov 15 2021
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7.9
The car was great other then the fact that a/c would cut in and out.Reviewed Aug 18 2021
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10.0
Pros:Ease of pickup and drop off location at Hilo airportCons:Car could’ve been a little cleaner.Reviewed Jun 6 2021
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