8.0
My car was supposed to have a full tank, but it only had 7/8 (about 2 gallons short).Reviewed Sep 17 2022
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10.0
Pros:They're quick and fast and friendlyCons:Everything is perfect, Although i got the car with few damages to it,But the girl still inspected for me and i got nothing to worry about..They take good care of their customersReviewed Jun 2 2021
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10.0
Pros:VeryCons:NothingReviewed Jun 14 2020
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5.2
Cons:All the employees I dealt with were friendly and helpful, so excellent service. I realize inventory was low, but my car had stains on the seats and scratches all over the outside body. It was embarrassing to ride around in.Reviewed Apr 30 2019
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9.6
Pros:It was so fast & easy to get a rental. Both picking up & returning, service was awesome!Reviewed Nov 25 2018
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10.0
Pros:The staff at the Hilo airport were friendly and helpfulReviewed Feb 28 2018
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10.0
Great servicePros:Great customer service. Friendly, helpful stuff. Both picknup and drop off service was quick and hassle freeReviewed Aug 1 2017
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5.2
Ship to Rental shuttlePros:The agent was very helpful and easy to deal with. We had booked a full size car which was unavailable but were offered a substitute.which worked well for our 4 adult passengers.Cons:The airport facility was overwhelmed by the numbers of passengers arriving by cruise ship. The shuttle area at the port could not handle the arrival. We actually took a taxi to the airport because the shuttle would only take the one person renting.Reviewed Mar 1 2017
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8.4
Drop off in HiloPros:Very quick & painless.Reviewed Feb 20 2017
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6.0
Pros:It was the same car. We just dropped it off in Hilo.Reviewed Jan 24 2017
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10.0
Pros:Very fast check inReviewed Jan 9 2017
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8.8
Pros:The young lady that checked us in helped with an upgrade and a better rate than we had found online.Cons:I called the 800 # to extend the time to keep the car. Their rate was close to double the rate I got in Hilo. It was cheaper, but inconvenient, to turn the car in and rent another car.Reviewed Dec 15 2016
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