10.0
Had an issue with the car several days into our vacation. Drove to the rental place and they had us in a new vehicle within 10 minutes. No hassle. No stress.Reviewed Aug 28 2022
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10.0
Up graded but no charge, nice but took a few extra minutes to get vehicle delivered to us. Would have been faster to have us go get it.Reviewed Dec 21 2021
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10.0
Pros:Very friendly, easy going and nice. Getting the car and returning it was easy and niceCons:Nothing, wish there were deals on pricingReviewed Mar 27 2021
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9.2
Great rentalPros:Fast, friendly service. No issues checking in or out. A little pricey but would definitely rent from them again.Reviewed Mar 30 2018
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8.8
Pros:Friendly serviceReviewed Mar 29 2018
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10.0
Pros:Su at the Hilo airport National car rental was absolutely AWESOME! She saved our trip and was so kind. Thank you Su.Cons:We rented a jeep and it had no running boards which made it hard for my wife to get in out. Also it had manual locks and manual windows.Reviewed Feb 21 2018
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10.0
Quick and easyPros:Very quick and easy to pick up and return at Hilo. Recommend!Reviewed Feb 12 2018
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10.0
Amazing!Pros:Great service and friendly!Cons:Nothing great experienceReviewed Aug 22 2017
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10.0
Great customer service!Pros:Great customer service, great people, great priceCons:I didn't like that it would have cost me $1600 more to change the drop off location to Kona. That seemed a bit excessive and inconvenient, but guess I understand they want to keep their Jeeps on their side.Reviewed Aug 9 2017
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8.0
Pros:Ashley at the hilo airport was awesome!Reviewed May 25 2017
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6.0
Cons:I returned the vehicle before office was open. When I called to check on the return attendant could not tell me th e status. She said I would be notified within 48 hours. One week later and I still haven't been notified.Reviewed Mar 22 2017
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10.0
Hello HiloPros:Friendly staffCons:Hardtop extended Jeep. I wanted the short one with the soft top. It feels more like a convertible and it's much quicker to put the top down.Reviewed Feb 26 2017
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