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10.0
Counter personnel was the best!Reviewed Apr 4 2023
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4.0
Car was good quality, and clean. Pickup was exceedingly long, and it was not made clear that using a credit card for deposit was an optionReviewed Mar 21 2023
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10.0
No surprises, love that! Only complaint was the car was dirty on the outside, they couldn’t wash it because it was too cold. I could have requested a $15 credit, but I had to go back into the office and request it at the counter. Why make me jump through hoops? Just issue the credit, that’s how you treat your customers.Reviewed Jan 25 2023
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4.0
Budget provided an old Jeep with nearly 200K miles on it that didn’t drive well, and was not clean - it and still had someone else’s trash in it. Not impressed. The pick up took nearly an hour in queue however the agent was friendly.Reviewed Oct 31 2022
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4.0
We reserved a minivan. We checked in, signed off on paperwork, etc. The man went to grab the car and pulled around in an suv. Never did he say they didn’t have the minivan we reserved. When I asked at that moment, he said it was Fall Break and that was all they had. I asked if he could check with another location and he told me I could check with the airport.Reviewed Oct 9 2022
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2.0
The services I received were poor and unexpected. The gas tank was half filled when I picked up the car, but I filled it upon return The price at hire was increased on my bill and there was no explanation as to the increase. This practice is wrong and unfair to customers. Thank you.Reviewed Aug 24 2022
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4.0
Long line at pickup, pleasant agent. Car had not been cleaned. Car shakes at 60 MPH and above so obvious problem with wheel balance and/or alignment. A/C worked but not real well. Return was very efficient.Reviewed Aug 15 2022
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10.0
Pickup and drop off were easy and fast. Car was spotless, with no odor or perfume smell.Reviewed Apr 28 2022
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4.0
They didn’t show us our car so we took the wrong car by mistake. No one helped us move our luggage to the correct car.Reviewed Apr 18 2022
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2.0
Address isn't where you go for pickup, employee wouldn't speak up over the airport noise, took 20 minutes to say my reservation wasn't there, then say he could get me something cheaper, then say oops he misread my pickup day and he had to use my original reservation. What Priceline said would be $140s magically turned into $370s. I agreed to pay for gas in the tank and what he told me was a $30 insurance policy, which does NOT explain the difference. Next was waiting in a freezing, damp parking garage with no place to sit while it took another >20 minutes of them giving me the runaround saying the car was on its way when it wasn't, then eventually giving me a car that wasn't what I reserved. I will NEVER in my life use Budget again. They're thieves and the whole process was a nightmare.Reviewed Apr 14 2022
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2.0
The Kayak app let me make a reservation but when I got to the Budget counter at the IND airport, they told us that they couldn’t honor reservations made within the past 24 hrs because they didn’t have enough cars (big storm, tons of flight cancellations). So we paid $400 to Uber 4 hours home. :(Reviewed Apr 3 2022
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2.0
I was told that they could not found my reservation and that all one way rental car was cancelledReviewed Apr 3 2022
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