Find reviews that mention:
6.0
Pros:Good mpgCons:Apple playReviewed Jul 7 2021
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4.0
Pros:The carCons:Bad attitude from the lady that checks all the documentsReviewed Jun 26 2021
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10.0
Pros:Everything was super easy. Best experience car rental ever!!!Cons:Nothing except maybe more people to check us in at airport in Indianapolis but even that was an ok wait. SUCH GREAT SERVICE!!!Reviewed Jun 9 2021
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2.0
Cons:The kiosk screwed up my reservation which ends up with my being seriously overcharged for the vehicle. Would like to speak to somebody over the phone about this matter. Please reply with a name and contact information of someone that I can call. Thank you, Allan ThompsonReviewed May 4 2021
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6.0
Pros:Drop off was fine and the car itself was clean and ready to go.Cons:When I arrived to get the car they said I had already picked it up but they had actually given the car I rented to someone else and it took longer than it should have to get me on my way. Also, they tried to charge me a deposit after I left and never discussed this with me.Reviewed Apr 22 2021
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2.0
Cons:I arrived to the airport 11:30pm with a reservation, and NO ONE was present at the booth or at the parking lot. I waited until almost midnight and had to talk to other company and rent a car there. Sixt was open and they made an excellent overtime work to get me a car. Once on my car I tried to call Hertz and of course no body picked up the phone, but put me on hokd saying "we currently have many calls, please hold".Reviewed Apr 22 2021
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4.0
Pros:I was quote a total of $176.00 on the phone and was total that was all taxes and ete, then when I go to get the car now it's $201 because of taxes. I feel I was lied too.Cons:The car itself was not very clean and had dents on it, even the front license plate was bent out. Very disappointed in Hertz!!Reviewed Jan 11 2021
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10.0
Pros:All staff in Indy airport were excellent, friendly and very helpful.Reviewed Oct 27 2020
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5.6
Pros:Pick up was fine.Cons:my return near Loveland, Ohio was a place that afternoon was closed. Was not noted on my ticket. We had to drop off in another town, this was on a Saturday. When staff got there that next Monday they said it was returned on Monday. I called customer service (was end of September) and they have still not refunded my money. Today is Oct. 24th. The last time I talked to Customer service they said they were understaffed ! Time of a lot more calls !!!Reviewed Oct 25 2020
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6.4
Cons:I was NOT notified that you were taking a 200 dollar deposit when I booked with Kayak. When will I get that returned to me?Reviewed Oct 18 2020
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8.0
Pros:Picking up the car at the airport location was very easy. Outside of them trying to find a car for me, pretty seamlessCons:Car wasn't that clean and smelled like smokReviewed Sep 23 2019
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6.0
Pros:Took a long time to get picked up. Girl at the counter kept getting told my reservation of a truck was negative. Took several different call’s back and forth Drop off was excellent.Cons:Better communication between front desk and parking garage where the cars are kept.Reviewed Aug 14 2019
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