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2.0
I was not allowed to even rent the car! Even though it was perfectly fine to use my debt card to rent a car from Hertz a week earlier to drive to the airport, renting a car to drive from the airport back home was not allowed. I set up this rental about a month earlier and at no time did they tell me that I would need a credit card to obtain the car at the airport. I was stuck in Indianapolis overnight. Could not find an available car at with any other car rental companies, BUT WAS ABLE TO RENT A UHAUL TRUCK AND THAT IS HOW I WAS ABLE TO GET HOME THE FOLLOWING DAY!Reviewed Mar 24 2022
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10.0
The Danville team accommodated my needs, even though it was busy and there was a high demand on their time. They made the process easy.Reviewed Jan 6 2022
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10.0
Picking up the vehicle went smoothly, and the price was very competitive compared to other options. Our only point of friction is that a witch must have cursed us to always get Jeep Gladiators when we rent cars without specifying a model. We drove around in a big goofy Tonka Truck for the whole holiday, for a second time, to the amusement of all our friends we saw. Who even rents Jeep Gladiators on purpose? We don't know, but when it's an accident, it's always us.Reviewed Jan 3 2022
review from![kayak]()
6.0
I rented because it was $165.00. After turning back in, I was charged another $200.00 and $53.00. The total was $165.00, so why the extra charges? Kayak is nothing but a big rip off company.Reviewed Nov 23 2021
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8.0
I recommend downloading the Hertz app for mobile check-in. We found the travel to be heavy and lines longer than normal. The app allows the mobile check-in and bypass the lines. The employees were helpful and quick.Reviewed Nov 8 2021
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10.0
The customer service was incredible. Friendly counter assistance. And the exit clerk helped me switch car as I took wrong one from space. Great job!!Reviewed Oct 30 2021
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7.9
Staff were friendly. My car had a minor issue.Reviewed Oct 5 2021
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1.9
Our 11:30 flight from SFO to IND with ETA 6:00pm had been cancelled. We then got on plane 5 hours later, which made new ETA 11:30 pm. We booked our Hurtz rental via Priceline. We'd tried to contact Priceline which can't help us, then we tried to get hold with Hurtz, was informed will be charged 5% of total cost ($1450) to speak to a real live person.... when we arrived, there's nobody at Hurtz desk, other rental company tried to help, but I think we'd paid and won't get refund. Ended up spent another $100 ubering to our hotel close to 1am. What a terrible way to start our vacation!!!Reviewed Oct 4 2021
review from![kayak]()
1.9
My flight got delayed so Hertz charged me over $100 to cancel.Reviewed Aug 12 2021
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10.0
They may javelin been a little short staffed at pickup the line was not long only about 5 people in front of me but it took 20-30 minutes. Staff were efficient and courteous at both pick up and drop off. Drop off staff went the extra mile to quickly shuttle me back to my other vehicle. Great service. I will try to use hertz again much better than most other rentals I have used.Reviewed Aug 8 2021
review from![kayak]()
3.9
I arrived and all they had left was a giant Silverado truck when I requested a sedan type car.Reviewed Jul 19 2021
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1.9
They added an additional hour to my reservation due to their delay finalization the return at the Chicago airport. This resulted in double daily charges and fees.Reviewed Jul 11 2021
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