Pros:Staff was friendly but not enough staff. So service was slow with lots of costumes.Cons:More staff. The vehicle was dirty inside and the seats were stained. One was sticky.Reviewed Apr 27 2021
review from
2.0
Cons:Had to wait 30 minutes in line. The clerk looked for my reservation on Hertz instead of Thrifty. The did t tell me the car was in the Hertz parking lot instead of Thrifty. Will never rent with them again.Reviewed Apr 18 2021
review from
10.0
Cons:Need an additional person at rental counter, She was very efficient, but one is not enough for 3 rental agencies.Reviewed Mar 19 2021
review from
2.0
Cons:That when i rent the car it was not the car that i rent and i have to pay more for a biggerReviewed Dec 29 2020
review from
10.0
Pros:Yes the staffs are excellentReviewed Dec 19 2020
review from
7.2
Cons:The airport pick up was confusingReviewed Oct 20 2020
review from
2.0
Cons:I reserved through you guys and got my receipt for 171.00. I was charged 1086.00Reviewed Sep 28 2020
review from
9.6
Pros:Easy and friendlyCons:More agents on dutyReviewed Sep 20 2020
review from
10.0
Pros:The staff, omg she was the best ever. Great customer service Thrifty keep it that wayCons:had more workersReviewed Sep 1 2020
review from
10.0
Pros:How friendly the employees were and how easy the check in and out process was.Reviewed Aug 18 2020
review from
5.6
Pros:The Hyundai Tucson was very clean and comfortableCons:My flight was delayed and the Thrifty rental counter closed before I arrived. No local or manager number to call. I was stranded at the airport late at night. I had to use alternate transportation that night and return to the airport to pick up the rental car the next morning. Then, Thrifty refused to modify my rental contract for the adjusted period of time. So I was stranded without a car and paid for a day I did not use. I filed a complaint but no acknowledgement or resolution.Reviewed Jul 8 2020
review from
9.6
Pros:The staff was very nice, friendly and helpful.Reviewed Jun 15 2020
review from
Other car rental agencies at Indianapolis Airport scored