Find reviews that mention:
4.0
The advertised price was not what I ended up paying and I’ve been charged 3 times on my credit card.Reviewed May 24 2023
review from![kayak]()
2.0
The rate and car were fine. The experience at pick up was really bad. Each employee seemed to go out of their way to not be kind. The expressed aggrevation and frustration with us and the other people I was able to hear while in line.Reviewed May 14 2023
review from![kayak]()
4.0
The Reno Budget pick up was one of the worst I’ve ever had. I say for 30 minutes waiting for them to bring my car and give me the keys. I watched as numerous clients names were called and drove away on their rental car. I finally walked around to find my car. They had forgotten to tell me it was ready and asked like it was my fault for not being more proactive when all the other clients were in and out very smoothly. It was not good. Literally one of the worst I have had.Reviewed Apr 27 2023
review from![kayak]()
2.0
I did not like the upsale! The car was booked for one price, the agent deleted it and charged me 390.00, instead of the 45.00 it was originally booked for! BullshitReviewed Apr 17 2023
review from![kayak]()
4.0
The car I reserved was in the lot but for some reason they still gave me a different car without being told. Once I realized I went back and tried to change it. The person helping me was nice but the other staff memeber who originally helped me interjected and seemed to not want me to have the car that I reserved. Unliimately the new person helped me and was friendly. The car was filthy in the interior. Dry mud all over inside. Not clean at all. Body panels were loose. Then I was supposed to pick up car from an attendant who was not there. I think it would be good if the cars were at least cleaned before giving them to customers. Still a good value. I’m hoping this very filthy car was fluke.Reviewed Apr 16 2023
review from![kayak]()
10.0
It was a nice carReviewed Mar 12 2023
review from![kayak]()
2.0
Please please avoid this company they are scammers and customer service is non existentReviewed Feb 23 2023
review from![kayak]()
4.0
The pick up in Reno was an abysmal experience at best. The woman helping me was rude, and non-communicative and stated multiple times she was trying to get off her shift. At one point, there were at least 20+ people in line waiting with 4+ Budget attendants that were doing NOTHING! In addition to the extremely poor service, the car I requested (hybrid) was not available and I was put into a coffin of a vehicle as a replacement. Never going with this company again.Reviewed Feb 22 2023
review from![kayak]()
4.0
I waited 50mins for the car…. The mirror were dirty, all the car was wet outside, the model was old, they gave me another car than the one I wanted for (I rented a Ford Edge because I want to drive this car and they gave me a Toyota 4Runner). The return process was great.Reviewed Feb 18 2023
review from![kayak]()
6.0
People, process, vehicle all ok. Cost is simply not worth it.Reviewed Jul 28 2022
review from![kayak]()
4.0
The Budget/Avis counter at Reno, NV was swamped when I went to pick up my car. The problem was they didn't have enough cars ready to go, so I had to stand in line and wait for about 45 minutes to get a car (not so easy for this 69-year-old). The car I reserved was a small, economical compact car, but the car I got was a large, Buick SUV! While I did appreciate that SUV driving over the Sierra Mtns to San Franciso and around that town the next day, but It did not get the gas mileage I was expecting (good, but not what I expected). So it cost me a good bit more for gasoline to refill the tank (~$6.19/gallon, ~16.6 gals, so around $108). No exactly happy with the experience this time.Reviewed Jun 4 2022
review from![kayak]()
6.0
Car was trashed. Not clean, damage to the car that was done prior to me and wasn’t fixedReviewed Apr 17 2022
review from![kayak]()