Guest Reviews
Overall Rating
7.8
Good
Based on 86 reviews
Overall
7.7
Cleanliness
8.0
Comfort
8.0
Pickup/Dropoff
7.7
Value for money
7.6
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Budget car rental prices in Reno
| Compact | $62/day |
| Intermediate | $66/day |
| Standard | $70/day |
| Full-size | $74/day |
| SUV | $179/day |
| Minivan | $77/day |
Pros
"Car was nice and clean"
(in 595 reviews)
"Staff was friendly and helpful."
(in 215 reviews)
"Nice car, good value, ."
(in 444 reviews)
Cons
"the customer service was terrible."
(in 242 reviews)
"Pickup took over an hour."
(in 57 reviews)
"We don't have credit cards."
(in 99 reviews)
Recent Reviews
- All reviews
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- Neutral
- Negative
Find reviews that mention:
credit card
car was great
car available
friendly staff
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9.2
Great, no hassle experience!
Pros: Great, no hassle experience!
review from
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10.0
Its very good
Pros: I like so much experience well
review from
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8.0
Good service
Cons: Not much
review from
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9.2
Pros: No problems with early p/u or early morning return.
Cons: Car was a little dirty in spots, but didn't matter. It was brought back dirty all over after the rental.
review from
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4.0
Pros: Nothing really
Cons: We were charged more then the final price we were quoted online. The car was so dirty in and out
review from
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2.0
Ridiculous Airport Rules
Pros: They won't let you rent a car one way with a credit card that says "debit" on it. All of my bank cards say "debit" on them right above the visa/mc logo but can be run as a credit card. Because I had no credit cards on me that don't say debit on them, I couldn't rent a car. And since all of the other car rental companies were sold out in the city, ALL of them, I had to take a freakin' Greyhound home. This policy is ridiculous and if it continues to be enforced YOU need to tell people about it ahead of time so they don't get screwed at the airport.
review from
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10.0
Loved the New Beetle Turbo!
Pros: The car was comfortable and happy. Driving from Reno to Lake Tahoe up the mountain with curves and elevation changes was a treat.
Cons: I have become so accustomed to the control layout in Japanese cars, the German philosophy of putting the wiper stock on the right and the cruise control/lights on the left was confusing. However, the set up for Bluetooth was very easy and worked well.
review from
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10.0
Great Car, Description & Price Need to be More Clear
Pros: I loved the car and renting the actual car was great.
Cons: The cost of the car at checkout was actually TWICE as much as Kayak stated. It went from $250 up to $450 and that's a huge junk that I was not expecting and couldn't afford. Nevertheless I was in a foreign city set to drive to another foreign city so I had I choice. This just makes me very hesitant to rent from a third party in the future. I check very closely to see if the companies provided shuttle service to the airport upon returning the car, Kayak stated it did, yet when I got there tjeu told me to get an Uber. Another unexpected cost & took extra time that I didn't have before catching a flight.
review from
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7.6
Pros: The car was great. Went for the upgrade and wasn't disappointed
Cons: Overall they just took way too long with checking people in. The lines were milsabled and confusing. There were two separate lines labeled different car rental places but the same guy kept going back and forth between the two. Seems like they were understaffed.
review from
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8.0
My bill was higher than expected by $100 ?!?!
Pros: My bill was higher than expected by $100 ?!?!
Cons: My bill was higher than expected by $100 ?!?!
review from
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8.4
Cons: It was too far out-of-the-way from the Reno airport or any downtown facilities. Cost me $20 to get back to The city which basically negated any savings I may have had
review from
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10.0
Budget went above and beyond with a 15 passenger van rental
Pros: The staff was extremely hospitable and the vehicle was in awesome shape. We originally signed up for a 12 passenger van but a 15 passenger is what we really needed and Budget came through. The van was in awesome shape and drove like a beauty.
review from
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9.2
Great, no hassle experience!
Pros: Great, no hassle experience!
review from
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10.0
Its very good
Pros: I like so much experience well
review from
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9.2
Pros: No problems with early p/u or early morning return.
Cons: Car was a little dirty in spots, but didn't matter. It was brought back dirty all over after the rental.
review from
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10.0
Loved the New Beetle Turbo!
Pros: The car was comfortable and happy. Driving from Reno to Lake Tahoe up the mountain with curves and elevation changes was a treat.
Cons: I have become so accustomed to the control layout in Japanese cars, the German philosophy of putting the wiper stock on the right and the cruise control/lights on the left was confusing. However, the set up for Bluetooth was very easy and worked well.
review from
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10.0
Great Car, Description & Price Need to be More Clear
Pros: I loved the car and renting the actual car was great.
Cons: The cost of the car at checkout was actually TWICE as much as Kayak stated. It went from $250 up to $450 and that's a huge junk that I was not expecting and couldn't afford. Nevertheless I was in a foreign city set to drive to another foreign city so I had I choice. This just makes me very hesitant to rent from a third party in the future. I check very closely to see if the companies provided shuttle service to the airport upon returning the car, Kayak stated it did, yet when I got there tjeu told me to get an Uber. Another unexpected cost & took extra time that I didn't have before catching a flight.
review from
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10.0
Budget went above and beyond with a 15 passenger van rental
Pros: The staff was extremely hospitable and the vehicle was in awesome shape. We originally signed up for a 12 passenger van but a 15 passenger is what we really needed and Budget came through. The van was in awesome shape and drove like a beauty.
review from
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8.0
Good service
Cons: Not much
review from
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7.6
Pros: The car was great. Went for the upgrade and wasn't disappointed
Cons: Overall they just took way too long with checking people in. The lines were milsabled and confusing. There were two separate lines labeled different car rental places but the same guy kept going back and forth between the two. Seems like they were understaffed.
review from
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8.0
My bill was higher than expected by $100 ?!?!
Pros: My bill was higher than expected by $100 ?!?!
Cons: My bill was higher than expected by $100 ?!?!
review from
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8.4
Cons: It was too far out-of-the-way from the Reno airport or any downtown facilities. Cost me $20 to get back to The city which basically negated any savings I may have had
review from
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4.0
Pros: Nothing really
Cons: We were charged more then the final price we were quoted online. The car was so dirty in and out
review from
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2.0
Ridiculous Airport Rules
Pros: They won't let you rent a car one way with a credit card that says "debit" on it. All of my bank cards say "debit" on them right above the visa/mc logo but can be run as a credit card. Because I had no credit cards on me that don't say debit on them, I couldn't rent a car. And since all of the other car rental companies were sold out in the city, ALL of them, I had to take a freakin' Greyhound home. This policy is ridiculous and if it continues to be enforced YOU need to tell people about it ahead of time so they don't get screwed at the airport.
review from
Other suppliers in Reno scored
Where can I find Budget car rentals in Reno?
2001 East Plumb Lane, Budget car rentals
