Reviews for Budget in Reno
- All reviews 100%
- 6.9
- 6.5
- 5.9
- 5.5
Recent reviews
Most recent
10.0 Excellent
Van
Jun 14 2017
Budget went above and beyond with a 15 passenger van rental
Pros: The staff was extremely hospitable and the vehicle was in awesome shape. We originally signed up for a 12 passenger van but a 15 passenger is what we really needed and Budget came through. The van was in awesome shape and drove like a beauty.
9.6 Excellent
Intermediate
Feb 15 2017
Pros: The Budget employees in Reno were great - friendly, knowledgeable, helpful.
Cons: We had a problem with the low-light beams on the car that made driving at night in the mountains difficult. We pointed it out to the staff upon returning the car - think the beams were maladjusted
6.0 Okay
Compact
Feb 6 2017
Pros: The staff was friendly and helpful and the price of the car rental was 50% of what it would have been if I had rented it at the airport location.
Cons: I didn't like that the only way to get the 5 miles to the Reno rental car location from the airport was to take a taxi which cost $16 each direction. I wish that had been made clear to me when I rented the vehicle. Also, the wash bay was broken so the car exterior was very dirty which was unfortunate but understandable.
Otherwise, the staff was friendly and helpful and the vehicle was fine.
2.0 Poor
SUV
Dec 28 2016
BUDGET CANCELED MY RESERVATION LESS THAN 2 DAYS BE
Cons: An employee in the Budget/Avis rental office at the Sears at Meadowood Mall in Reno called me less than 2 days before my trip to tell me that my reservation was canceled because they didn't have enough cars. She told me I was the 11th person she was calling and there were more on the list. I had reserved the SUV three weeks in advance at a rate of $391 for five days. I had to scramble last minute to get a new reservation (this was for Christmas weekend), and the best rate I could get (off site from the airport) was $548, an increase of $157. The manager at the off-site Enterprise where I ended up renting said that the Budget/Avis place at the mall canceled people on a regular basis. BUYER BEWARE - don't rent from the Budget/Avis office at Sears at Meadowod Mall in Reno!