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The complimentary breakfast had a great selection, the food we ordered from their restaurant was good and the pool area had a very tropical feel to it. The rooms had a very homey feel to them and very private I reserved the room through Kayak and it took over 20 minutes to find my reservation. We ordered room service on our first day there and they told us to leave the dishes outside our door and they would pick them up....they stayed out there for 2 days
Size of room was great. Nice layout of room. Free breakfast was good.
All that we hoped it would be, nice space for two folks with pull out couch, nice tvs, all good
really needs deep cleaning and update
Friendly staff, good sized rooms and close to the action. Couldn't find a corkscrew after 9.
We reserved a suite. the room contained two full beds with a stitting room. they were well eqipped with a small kitchen area, microwave, single serve coffee pot and fridge. Although there were some stains on the carpet, the room was clean overall the room was a bit dated. The spanish style was pretty, but it seemed like they hadn't changed much since the nineties. the beds were kind of hard. They had mattress pads but it was obvious that the mattresses were cheap. There was a breakfast buffet but it is not necessarily included with your hotel stay. We had to wait because they didn't have us on the list for free breakfast, even though i know it was included when i reserved the room. The food wasn't anything special that it needed an additional price tag. For the price I would have expected a lot more. Also, the doors to the rooms are glass, so we could hear a lot from the pool area. also, the floors seemed thin. My two year old was running and I couldn't help but think that the people down below were probably hearing it. There was a sign in the front window that they are going to be under new ownership, so hopefully that means that there will be some needed upgrades
I LOVED the way the entire staff went above and beyond to make all of our special requests absolutely special. My Girlfriend actually closed the room door before getting her roses out and Satya (housekeeper) let her in to get them and was very very sweet about it. Thank You All!! We had a great time. No, everything was great but we just could not find the ice machines.
Location can get loud at times, especially when Medevil Times is getting out.
Great location, discounts on park tickets and parking. Rooms were not as nice as I would have expected from Knott's Hotel. More like a Motel 6
Nothing! I booked a king room they gave me a double queen saying it was kayaks fault. The matresses are rocks. The fire alarm went off in our room only in the middle of the night, about 2am, and when we called down stairs to remedy the issue security was sent to investigate US, if I wanted to smoke I would have chosen a room that allowed smoking but my husband and I are not smokers. The next morning house keeping woke us up around 8am in the morning trying to clean the room we startled her because she said "they" told her we had already checked out but we obviously had not and check out was not until 12pm. Worst experience ever with a "nice" hotel. We will never go back!
Staff friendly and helpful. Conveniently located next to both Knott's parks and Medieval Times and Pirates. Rooms small and hot. Needed to run the AC full time because my wind directly faced the sun.
Right next door to Knott's The whole property looks like it hasn't been updated since the early 90's... probably because it hasn't. The rooms are kinda ugly. The walls are paper thin. Room service is a joke (screwed up our breakfast order three different ways). The staff can't be bothered. Stay elsewhere and pay extra to park at Knott's. You'll be glad you did.
It is clean and quiet. The restaurant needs a makeover. Gordon Ramsay could help this kitchen nightmare.
The park was close. The room was extremely dirty and dusty. The carpet had stains and the bathtub was disgusting. I was a little upset because The room did not have a microwave and I was unable to heat up my infants milk.
Found a room for a great price a few hours prior to arrival. Located right next to Knott's Berry Farm. Bed was comfy. Room needs updating Plan ahead if using room service for breakfast. We made the mistake of ordering at 9am, which is an hour before the park opens... it took nearly an hour for food to arrive... food was meh. Bring swim stuff. Great pool area for kids... splash pad was nice item to differentiate itself from other hotels. Overall good value for our needs Overall the hotel is in a state of disrepair. Just little things really, stains on curtains, dents on walls, spots on fixtures.
Price was right, location was right. I thought the lobby would use some sprucing up. It was very bland. Even some potted plants or something to brighten it up. The room was fine, bathroom sink area was very small, hard for 3 people to get ready in the morning. Tried to take a bath, but the stopper was broken. It was fun to be able to walk to the Knott's boardwalk. Not sure if I would stay there again, but it wasn't bad.
Room size, proximity to KBF and Disney Bed was very uncomfortable, and very shaky!
Its average hotel. Needs refurbishing. Its not 4star.
How close it was to Knott's. The beds were hard and the walls were thin but overall it was bad for the price.
Close to tourist spots Coming from the south must make a u-turn on busy street to enter parking lot.
From the moment I walked past the glass door and into the Lobby area I was in love with the decour. The lobby area was beautiful and spacious. There was a snack room dining tables to our left and a bar/ restaurants right there. Once you continue to walk further into the Lobby you'll notice there is a computer area which all guests area allowed to use to surf the web or print. Next to that was more seating areas. There was a beautiful fire place area outside that was surrounded by comfortable seats. There is a big pool and jacuzzi. The bed was super comfortable and I loved the water pressure in the shower. Moreover, it is near everything so it was very convenient. It's surrounded by Medieval Times, Knotts Berry Farm, The Bodies Exhibit, Restaurants, The mall is down the street, etc... The outside of the Hotel was dirty. There were a lot of leaves everywhere in the driveway area. This needed some serious cleaning As soon as I walked into the Hotel my opinion changed however. The rooms were a lot smaller then the pictures showed. Our room did not have a balcony which upset me but we did arrive before our check int time so maybe that was the reasoning behind that. The jacuzzi and the gym were in tiny rooms and everytime I intended to go into either one it was crowded. They only gave us 3 towels.
Stay was Awesome Excellent Customer Service!!!! I liked how when I called Front Desk about not having a microwave and how it said my room included microwave I was informed that it was available upon request and one would be delivered to my room right away and literally as I hung up phone I received a knock at the door that microwave had arrived and they set up. Great friendly staff!!!!
Friendly staff, clean room, clean bathroom, pretty up to date, close to attractions. No personal valuables safe in room clean but extremely small fitness nook/room
The staff was awesome! He was upbeat and efficient. Offered us a beverage and cookies. Very uplifting! Didn't know there were fireworks at Knott's in the evening (9:30ish) and we were at the enclosed end of a hallway where the booms echoed. We weren't sure what it was, at first someone with a suitcase on the stairrs?Gunshots? Finally, figured fireworks
Friendly Staff Nothing too terrible about the hotel. The bed was a little hard. Could use a tougher cleaning. A just okay hotel.
The mini suite that included microwave, fridge, safe, dishes and extra sink. Plenty of towels, hair dryer & make up mirror. Plenty of selection of free breakfast. There were gnats in our room. A mildew smell from a/c. And, a 2 in cockroach crawling on my leg as I used the restroom. Room defiantly needs some cosmetic repairs.
Great location and price. Warm breakfast was great. Room was kinda dirty. Didn't get our welcome basket and we're given 3rd degree when we asked for it.
Very friendly staff-very helpful.
Right across the street from Knotts. Convenience is everything! Rooms have been recently remodeled. Wish they would have remodeled the showers. Everything else in the room felt new and updated until you stepped into the shower. To be fair, the shower was clean. It just had an old out dated feel which can portray them feeling dirty.
Proximity to Knott's Berry Farm, breakfast.
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Friendly front desk agent. We checked in quickly and went to our room. Nice room at first look and there was a gift basket with a letter addressed to us. Upon arrival the parking lot was under construction. Room shared a wall with the elevator and it was LOUD 24/7! Stains on the bed sheets (blood) and stains on every towel in the bathroom. NOT ENOUGH PARKING SPACES! I had to park in another hotel's lot.
The staff was very friendly and helpful. Hotel employee has great customer service skills. It is a great location when visiting Knott's Berry Farm. There were plenty of options for breakfast which was a plus as I have picky eaters. We will stay here again The only complaint but was not their fault was late at night when guests checked in they were loud when getting to their room.
Had a free breakfast and free wifi. There was a roof over my head. On a first floor room facing the parking lot. People coming in late at night could easily be heard outside talking. The room itself was not very clean. The bathroom floor needed to be scrubbed. Furniture was not in great shape.
Room included a basket with a bottle of wine and munchies. Breakfast is excellent the waffles are delicious. Checkout time is at 11:00am at 10:30 the maid began banging on the door every 5 min as we were going over making sure we had all our personal belongings. Became annoying. Was also billed an additional $100 which I just found out.
The closeness to the theme park which we visited in our trip. It was literaly a walk away.
the convenience of the location to other businesses in the area the claim of wireless internet access I could not access
I liked the cleanliness of the room and the pool and hot tub. Everything was very clean. I did not like the service, day time was very unprofessional and after hours/owners were not friendly. We called ahead to request flowers etc be brought in, and the answer wasn't even, "can we give you some phone numbers for delivery?" The answer was, "no. We don't do that." Not how we anticipated spending our 7th anniversary.Also their afterhours security gate has a metal tab sticking outinto the hallway... Not highlighted, and is actually the same color as the wall... In any case I now have a deep bruise and near fracture on my hand because I didn't see it, and walked right into it.
Nothing at all!!! Oh wait maybe that it was 10 miles away from the beach. Oh yes I did not like any of the staff they were very rude and did not understand half of anything you said. ALso the manager (rude) gave out my room key I guess they thought we had checked out? Lol who knows but we were only there a day and reserved two nights. They just gave our key to some random people and it just so happend my lap top got stolen right along with my purse. But thank god the cops came let us watch cameras and just happend to catch that the people were still staying in the hotel and got our stuff back. After spending three hours looking at cameras on my vacation! So if you want the staff to just give your room key out and let your personal belongings get ransacked threw you go ahead and stay there! K! I will never go back
I liked that the room was clean and had a refrigerator and microwave. I did not like that there were mattresses outside the lobby. It made my first impression of the hotel very bad. Also, the staff were not friendly when checking in or asking questions and I was ignored a few times.
The location is great. Directly across from Knotts Berry Farm and only 6 min away from Disneyland! The hotel in general looks old and rundown. There were a couple of roaches in the room. The pillow cases smelled of cigarettes. Housekeeping refused to change the pillow cases. There was only 1 pillow per queen size bed. When we requested additional pillows we were given 1 for each bed. Pillows were flat and old. All in all I would not stay there again.
it was clean and quiet and close to knotts berry farm. breakfast menu was a bit sparse.
The only reason why I stayed after seeing the room is because I didn't want to lose my money. I did not feel safe at this place. The carpets were not cleaned it appeared, for years.
Only that it was close to Knotts .... The entire stay was terrible, noisy, dirty, smelly, and not very pleasant totally