Pros: the accommodation, the service, effectiveness, kindness,
Jan 8 2017
Pros: It was the worst
It was my first and last time to rent a car from Enterprise
Mar 28 2017
Quick and Painless with a Bonus!
Pros: Overall, the process was hassle-free. We showed up and the place was packed (said they had 40+ reservations and people were walking in asking for cars). We had reserved an economy car for the weekend and were still waiting for our car to go through the cleaning bay. After about 15 minutes the manager came over and said they had two convertible mustangs that were ready to go at no extra charge if we wanted one. It was a nice treat on our weekend getaway. Drop off was just as easy and took maybe 10 minutes.
Cons: The car wasn't all that clean. It had been vacuumed out and wiped down but it really needed a detailing. The car had a lot of nooks and crannies that were dirty. After driving for a bit I realized the tire pressure was very low in one tire. I ended up stopping to fill the tire at a gas station; they should have checked the tires before we left. Both relatively minor issues and it's hard to complain when we got a free upgrade.
Dec 7 2016
Pros: It was a nice car with great gas mileage
Dec 31 2016
Pros: The team was very accommodating. Reserved a vehicle but it was transferred out due to some miscommunication. However, the team handled it extremely well. I left the lot and came back extremely happy. i wouldnt hesitate to come back here again should I visit LA in the future.
Jan 9 2017
Pros: I liked Nothing. They said I couldnt use my licence from Guatemala. I have used it so many times in different states in the US in different rent-a-car companies.
They would not give me a solution nor help. I had to leave, get an Uber and went to anotner rental (National) in which I was treated in a much better way.
Cons: I was given wrong information when I called the budget hotline or customer service line. I was told I can use a debit card because I am over 25 and didn't need a credit card. When I got there first of all they had no cars at all... this was before I knew I could not use my debit card. They said they had 2 cars left.... a pathfinder and jeep compass. The people next to me just rented the pathfinder and then was informed the compass was not even on the lot. The lady was super rude!!!!! I rented a small size car and asked her since there are none here can you call another rental place to see if they have any. Was told it is to close to closing time. The overall experience was AWFUL!!!!!!!! the customer service was HORRIBLE!!!!!!!!!!!!!! I did not leave with a car. I told the lady I have no problem getting a credit card..... again left without a car!!! It was overall a HORRIBLE experience..... I do not take this out on Budget in general but the place that is renting your cars..... needs to be checked out!!!!!