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The staff, the comfy beds, location Funny smells, noisy electronics/shower, parking price. The place is good but could use an update
The pool, corner room & breakfast. The parking situation upon arrival.
Everything was perfect
Walking distance to universal and reasonable droving distance to many LA locations. Cost of parking.
Best place to stay when going to Universal Studios, and I go a lot. There's a free shuttle that takes you to the entrance of City Walk or you can walk there in less than 10 minutes via the pedestrian bridge.
The room was spacious...good pillows. Good gym, nice pool. Two elevators were out (and have been for 3 years!), making trips up and down sometimes very lengthy. You can call the operator each time you go to the elevator asking to be picked up, but how ridiculous for a hotel of this caliber. Restaurant food was boring. All three places to eat at the hotel had the same menu, with tiny differences. The first meal or two it is fine, you can find alternate foods to eat, but after a few days, a change is necessary. It cost $18 for a so-called, all you can eat 'continental breakfast'...yogurt, fruit, cereal, muffins and coffee! This Hilton is near the Universal City Walk, all franchise restaurants so no good food nearby for real foodies...if you like buffets with all you can eat, this is your place.
Staff and less than 10 minutes walking distance to Universal studio Wait for elevator and parking was pricey
Close to Universal Studios The outside hallway carpet was greasy and muddy. Even after having them clean it, we continued to bring grease and grime and dirt into our hotel room. Our entry walkway was pretty disgusting because of it.
Staff was great, location to other attractions The parking garage was pricey considering I paid 200.00 a night should get a discount when staying. The elevators were all not in service. Breakfast was too expensive for a weeks stay. I couldn't find a salon inside for service.
We had to kick and scream to get a room that matched our reservation. They told us they had no more king bed rooms available. Then after raising a stink they magically found us a king room. There is also no material (magazines) in the room that describe the city or activities in the area.
All was fabulous at the Anza. Love the room. The bed was very comfortable. Henry and Zoe at the front desk were very professional, informed and personable. My only suggestions would be to have a few hooks in the bathroom to hang wet towels and maybe a mirror on the side wall in the bathroom. I wear contacts and it sometimes hard to see across the vanity.
Great ambience, $6mil upgrade really showed hotel's quality & efforts to be hotel of choice in Calabasas. $10 parking fee No breakfast (?) Guests on 2nd floor (I stayed on 1) can be heard walking around above (ruined the hotel experience).
The beds were amazing!!! The bar was expensive and the staff was not attentive and appeared to only want to serve when it was convenient to them. For the money, I spent I would expect either a complementary continental breakfast or free parking. Neither was available.
Rooms, common areas, and facilities were very nice and modern looking. Outside (dirty / run down), the parking (old / run down), and hallways (old / run down).
The Anza was the only hotel in the area that was pet friendly so my choices were limited. Luckily! Very contrmporary design with hardwood floors in the rooms. I read comments about the shower design and how the floor gets wet. It does, but who cares? Threw down an extra towel and called it good. Very nice staff and easy check in. Mini-fridge in the room was also nice to keep wine cood. Very spacious rooms so the three of us sharing the room were plenty comfortable. Only downside I found was no room service. There are single brew coffee pots in the room but I would have loved to have been able to have a pot of fresh coffee each monring in the room. There is a restaurant in the hotel which DOES service breakfast and coffee as well.
restaurants and shopping nearby. Internet never worked and had to go outside for cell phone to work. really frustrating.
It was very relaxing environment, also accept dogs.
Pet friendly. Over priced
Very friendly staff & offered us late check out since we didn't check in until 2am. Very clean, nice location. Doesn't include breakfast
The hotel room was very clean. The staff were all helpful and courteous The price was great I would recommend this hotel to anyone. Hope to stay there again Thank you
The location. It was clean. False advertising about "Free Wifi". It was only free for 24 hours for 2 devices and then you had to pay. Uncomfortable beds. Not a great experience with the staff. Called to get an early check in, was told it would be no problem by 2 different people. We still had to wait.
Nice place to stay for the money. Clean, bed was pretty comfortable. Decent pool area although it didn't look anything like the picture they have of it. Easy 101 freeway access and about 15 minutes to north hollywood and universal studios. And about 15 minutes to Malibu. Fast food and gas within walking distance/ Mcdonalds,taco bell, jack in the box, subway 7-11 and a grocery store. Quiet, didn't hear any other guest noise. They make everyone sign a noise release so it keeps everyone on their toes. Not luxury accomodations by any means but for what they charge, the location and cleanliness is great. Would stay here again. Keep in mind that the price you are given online is about 15 dollars less than what you wil actually pay, due to taxes. Parking stalls are very close together but there are more than enough spaces to accomodate every guest. Room was stuffy, had to keep the air conditioner on all night and it blew curtains open. If you go here during summer, bring a "chip clip" or something to clip the curtains closed.
Convenient location ( off the 101, as we were headed to Lompoc) and friendly staff. Overall ok hotel for what we needed. Somewhat run down and the rooms are very small! Only one queen bed in most rooms and we needed up having to get a third room ( we had planned to stay 2 adults and 2 kids in one room, which is not possible) But my request for another room was accommodated and the front desk girl gave me a matches rate for the room for the night, which was appreciated.
1.) The parking lot is a bit cramped. I drive a compact, and it was still difficult backing out without hitting a car on the other side of the aisle. 2.) The carpet cleaners were scheduled to come in during my stay, but I was not told about this at time of booking. And this was despite the fact that the carpets were fine! I should have been informed about the planned cleaning beforehand, because it was a part of what I was buying.
The public area is very nice Check in was very delayed. No iron in room. No wifi and public computers didn't work properly
5 minutes walking to Universal Studios! Staff was super friendly and the room service was fanastic. Nothing!!!!
Arrived with family and Young Children. At midnight had a fire alarm that told us to exit the building via Staircase. We did. carrying 2 children and 20 flights of stairs later. We were told, It was the steam from the kitchen that caused it, go back to the room. 1 am, this gets repeated again. We get told someone was smoking, go back to the room. This happens again. We just go to the staircase with no energy to walk down 20 flights of stairs. We call 45 min. later to find out (false alarm). So next morning - the staff gets approached and we get told oh there was a party on the 21st floor that was using a fog machine. I asked why not have a PA system in the stairs so you can notify the people to not panic or there's a fire on the 2nd floor or anything. They said oh I know.. WTF.. I know. I just left with family never to return to that one again.
I like the assistance the hotel provided in helping us plan our trip and visit sights around the area. Our room had a used cot in it when we arrived, but they handled it quickly and moved us to a new room.
They charge extra just to use wifi, which is typically a standard accommodation everywhere. The place is run down.
Location as it is closed to the Universal studio No water being provided
Close to visit Universal Studios and not far from airport.
Vary close to park and city walk. Vary clean and friendly service.
I did like that my room was ready on time and that it had a view. When I arrived there was a leak in the restroom that they did not fix... I has the same issue with the water leaking from the toilet when I woke up the next morning. Also the morning I checked out the TV did not work and I had to call room service to fix it and reprogram it. The price was not up to par with the type of room I was given.
The proximity to Universal studios was great. The porter/valet, front desk and concierge were all very friendly.
I loved the location; close to Universal but also a short drive from Hollywood and Warner Brothers. Walking distance to small restaurants and gas stations. The bed was the most comfortable hotel bed I've ever slept in! And the view from the 20th floor was incredible. The room needs some updating. Dings and marks were visible on the walls and the bathroom showed definite signs of wear.
Location, location and location - that's the only thing positive about this hotel. Otherwise, it is no better than a poor hotel with bad everything - Rooms are aged (badly need remodeling) - Rooms are not kept up and clean (there was mildew buildup around the sink and it was blocked for us) - Service is poor (45 min to get shower cap)
very good, clean room wake up call system not reliable
Due to an oversight from booking.com we ended up without a place to stay for the evening, we never tried kayak before and in less than a minute we secured a room, cheaper than the original booking. The hotel was clean room was spacious they had a shuttle in a three mile radius. Close to shops malls etc. Hated the lumpy pillows , gel pillows work so much better. Our heads weigh a lot so down pillows just get smashed down. Shower head was way too high and was low flow,
Staff was very nice. No Fridge in room. Windows didn't open.
Price was,great for a safe and clean room. Had to pay $17 for parking when there are plenty of parking in near by malls. Room was no frills but clean and comfortable
Big room. Walking distance to shopping (Westfield Topanga). Noisy. The room is not well insulated from noise in the hall way and adjacent rooms. The mattress was too soft. The bed frame made noise and had to be fixed. No safe in the room for valuables. Internet costs extra. $17 for parking.
Hotel is maintained nicely, staff is supportive and friendly. Rooms are showing their age. No in room safe, no in-room technology plate, wireless access only,
Weekend rates were excellent and it is centrally located within a mile of dozens of restaurants, a movie theatre, malls, etc.. 15 minutes from the beach and 30 minutes from Hollywood. Great location if you are visiting someone in the West San Fernando Valley The lobby was under constructions so it was a little bit hectic with the limited operating space.
Why is there no pool at this facility?
Bedding was terrible, paper thin
Friendly and helpful staff, room was very clean and comfortable they have removed the bath tubs, which was a bummer because I was really looking forward to a hot soak at the end of my day. Also, the overhead bathroom light automatically shuts off after a few minutes, so the room went mostly dark during my shower.
A jug of milk, ordered for my three young children was 22 dollars.
Location and price. Starbucks in the lobby. The hotel overall felt old, tired and way overdue for a complete renovation.
The room was comfortable and adequate. It was pretty inexpensive going through an online source. Having said all the negative comments it is tons better than most hotel rooms I have been in. They did not give free wi fi. I tried to use my computer with a wire in the business room and it did not work. The lobby was so noisy that it was impossible to use the computer there even though in the lobby the wi-fi was "free". The parking was like a block away and you had to pay. They were short on amenities. I felt like they were nickel and diming me. The nice view they gave me was rather short on the nice. ,They did not give free wi fi. The parking was like a block away and you had to pay. They were short on amenities. I felt like they were nickel and diming me. The nice view they gave me was rather short on the nice.
The concierge office was good with instructions. Registration was friendly and helpful. When we first arrived and went to our room, they had not made the bed and the pillows were on the chair in the room. The room cleaning staff was not real up to the standard that Marriott offers other places. We found a wet towel on our side table one day, they never replaced the glasses once they were used. They either left them or just did not replace them even though they were gone or dirty. They did not remove used food on plates from the room - Had to place them in the hall for them to get taken. Left things as if they had not finished their job. It seems that the cleaning staff needs to be taught the proper things to do. DO NOT leave rooms unfinished! The concierge lounge was not what it has been at other stays in other areas. They ran out of food each evening. The selection was not at all what it has been other locations. The staff in this area were not very friendly.
We liked the comfortable beds and updated room. The hotel had everything we needed - although we didn't have the chance to try much out since we were staying there after a late wedding and left early morning. Valet was overpriced. For the price of the room self-park should at least be free. The room location (318) was level with the gravel top roof building below - unsightly and defeated the purpose of having a balcony.
I had reserved 5 rooms each with 2 double beds. At checkin I was given 4 rooms each with a King bed & 1 room with 2 double beds. Each room was to accommodate a family of 4. Clearly, 4 people would not fit on 1 King bed. I was offered a rollaway in only 1 of the rooms with a King & told that there were no more rollaways available. Some members of my party could not stay at the hotel & went to stay with local relatives. Shame on Marriott for not honoring the reservations as made!!
The friendliness of the staff, the cleanliness and the updated everything. We always stay here when we come to California. WiFi included and free parking. The staff is awesome and they treat you with respect and not just like another unknown person.
The room was nice, the bed was comfy and the staff was very professional, friendly and helpful. The breakfast food, while complimentary, was also not very palatable.
Clean Friendly staff Short drive to universal Spend more but avoid this location Neighborhood is shady Scary to walk on streets at night Liquor stores everywhere Not for families No good restaurants or shops around
Breakfast was okay, nothing special, but it was nice they had free breakfast at all. Location wasn't the greatest but I didn't feel unsafe. No pool.
Very nice hotel for the price. We were only 15min from Universal. Free parking Parking area was small luckily we didn't have a problem but if they were all booked I could see it being an issue
The area in Burbank is never the best. It was nice to find this hotel which was very nice and made staying near Burbank Airport not only tolerable but very nice
Proximity to Hollywood Breakfast was marginal. Location was a bit dodgy
The good things...Entire hotel was clean and new looking. Check-in was quick. Beds are really comfortable & clean. Nice touch have the remote control in sleeve showing it was sanatized :) Business center was very useful for us! The downfall was someone got arrested in the room right next to us the next morning police everywhere, So that was a site for sore eyes. And a bit scary for us considering I was traveling with my daughter and mother :(
Staff was cool, place was fairly clean, great breakfast The area was horrible ,no pool. Funky smell.would rather pay an extra 50 bucks a night and stay at an embassy suite
Checking in and out was easy due to the very easy going ans helpful staff. We were there for an event and the location worked out great. Also just down the way arw a bunch of great places to eat. I mainly chose this place because it had a high cleanliness rating. The rooms were fairy dirty and things were falling apart. One of the lights didn't turn on, dust was very visible ans there was a red/brownish stain on the bathroom wall by the switch.
Location, room comfy, and mostly quiet despite 405 freeway nearby. No complimentary breakfast. There's a Denny's on site, where the food can b good or not so good. (Different chefs?). No King beds available, although this may be because I made a late reservation.
Friendly staff, clean rooms, comfortable beds Very close to the freeway so lots of traffic noise for the light sleeper....but they do provide earplugs!
Clean room and comfortable beds Check in was a bit slow
Nice and clean I rented this room 2 months in advance when I was going to my room their was no parking spaces they have 180 rooms and 140 parking spaces the clerk said they did not guaranty a parking space having 2 young children I arrive at midnight to the hotel with no parking I ask cleck for a refund CLERK SAID HE REFUND DEPOSIT BUT It was not possible to get my money from expedia. Plain and simple Dont expect to get a parking space come solo....
Coming from San Diego, LA can be a bit daunting, so wanted to be sure to stay in a part of LA that wasn't sketchy. Sherman Oaks is central enough. Hotel is very nice. Rooms are nicer than the outside of the hotel gives away. Exterior is fine and updated, but gives away its age as a 1960s original motor inn. But well-maintained and managed. The toiletries were nice and boutique-hotel worthy. Would stay here again. Good staff and service. Not much to not like, but perhaps the noise outside the room is less than ideal.
Very clean and comfortable. Great helpful courteous staff. Denny's on-site & room service convenient.
Convenient to freeway and restaurant. The most economical in the area. Decent sized room and reasonably comfortable bed. Noisy! First the terrible highway traffic, including revving bikes and screaming ambulances, and then the housekeepers shouting at each other right outside my door. I would have hidden my head under a blanket, but my request for a blanket went unanswered for six long hours. And you can usually shield yourself from noise with the AC fan, but not here: only a distant whisper.
I liked the location, it was pretty much 15-20 min away from everything. There's a Denny's right next to the hotel, which you can get room service from until midnight but it's open 24 hours so you can still walk over. The room had a lot of mirrors. The pool is small but convenient for kids. Parking became difficult to find when you get back late, but it was also 4th of July weekend so they were probably all booked. There were some people smoking right outside their rooms.
Pretty spacious . Nice lighting . Not enough blankets
Location Street noise, no sleep timer on TV remote, stained carpet, got bit by something the first night.
Comfort of toom Bed too soft and lumpy
Great staff. Beautiful decor. Great room. Good location. No complaints
Location is excellent--lot's to do nearby. Room is comfortable. Wifi is free. coffee pot in room. Bed is way too soft. TV has limited channels. Paid parking--$15.00 per day. No full service restaurant--only dinner. Pool is small and hot tub is not inviting. Staff are direct not gracious. No safe in room.
Staff was helpful and friendly. My room was not clean -- dusty furniture, dearty windows, hand cream, that hotel provided dried up.
Internet was very slow
Room was clean and quite big. Room furniture was adequate. It was without frills and fancy. The shower area was not properly designed. The shower curtains were not adequate. This cause water to spill over and make the whole floor wet. It became a big mess. Also the vanity area was very small.
Location Did not serve breakfast before 7:00 AM on the weekend. In town for a soccer game and had to leave the property to get breakfast.
The staff was wonderful and accommodating! Rooms were always clean, staff was very friendly. The breakfast was excellent. We were in for over a week for a horse show and this was a great area and easily accessible for us...being from Pennsylvania! Will absolutely stay here again next year! Room was tight for 4 people, but no big deal! Hot tub was a bit too hot...otherwise, no complaints!
nice pool and hot tub, nice rooms clean and spacious
We saved a lot of money staying at the Mikado for 9 days. Enjoyed the quick and easy access to all the north Los Angeles suburbs we wanted to see. Do not book a stay here if you are looking for luxury. That is not what this hotel is about, although it is comfortable, has in-room refrigerators and microwaves, wi-fi, pool and hot tub. Some reviewers have too high expectations for this price range. We were just looking for a good deal, and that's what we got!
Nice balcony room with a view over the garden. Wi fi was really slow, no room service
Great staff. Housekeeping forgot to clean our room. Staff was apologetic though and assisted us as much as he can.
Not knowing what to expect, when I walked in to book the room, my first impression was "wow this place is pretty nice" for the money, I would be hard pressed to find a better place, friendly service, clean, very quiet
Location was central The facilities felt like a Motel 6 trying to be a Marriott and it just doesn't feel comfortable or relaxing at all. The freeway is right next to the rooms. I felt like I was at a cheap Motel.
The hotel was well staffed and the staff was friendly and helpful. The restaurant used for the complimentary breakfast was comfortable, and the food was excellent. Room was clean. Bath area had floor patched and re-patched, with grout very dingy looking. Floor was uneven and extreme care was required when using the shower.
Good location. Very nice property. Great common area on each floor. Above average breakfast buffet. Friendly staff. Close to freeway. Good internet connectivity. Courtesy computers and printer on ground floor. Noisy in room refrigerator kept waking us up in the middle of the night.
I like the layout of the hotel, design and location.
Clean, friendly, great breakfast. Paid parking
The customer service was hands down, top notch. We were greeted by the maintenance man who greeted with a friendly wave and hello. He also helped me check in by reading to me the license plate number from the rental car we had because I couldn't see it. Nothing! I'm a stickler on customer service and cleanliness and this hotel surpassed all expectations!!!
Everyone I encountered at this place was happy and eager to help. The place was clean and easy to locate. Took less than 10 minutes to Universal. If I am in the area again I would stay there again. The pool is heated. The warm breakfast was nice for kids I know before we got there but being charged for parking seamed a little excessive do to the location.
The hotel itself was clean and comfortable. I would have thought twice had I known about the surrounding neighborhood. It was in the middle of a commercial area with no restaurants or stores close by.
great stay friendly staff perfect no
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Very clean. The bed was very comfortable.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
By far the nicest, cleanest, Holiday Inn Express I've stayed at.
Hotel was clean and comfortable. Manager, was wonderful. Breakfast was good. Hotel is located in a somewhat sketchy neighborhood.