Reviews for Alamo in Arlington
- All reviews 100%
Based on 143 reviews
Oct 7 2016
Pros: The staff at the rental desk and those on the garage floor were all very helpful! They made sure we picked the right car for our long road trip.
Oct 2 2016
Great car quick service.
Sep 29 2016
Easy pick up and drop off
Pros: Fast, efficient reservations and pick up was excellent
Cons: Drop off at Dulles was off site and somewhat confusing but other than that easy.
Sep 13 2016
Pros: Ease of pickup and dropoff, flexibility in car assignment relative to availability of class reserved.
Cons: Upgrade was provided from standard-class sedan to SUV, which was not ideal.
Sep 6 2016
Pros: The service. Ease of check out and car return.
Aug 21 2016
Cons: Had an issue with the car that was a pre-existing condition (they indicated this as well). They didn't really even try to make things right. My last conversation with a local rep was that they were going to do a car swap with Enterprise as I was hours away from their nearest rental. They never called back. After wasting a lot of time on the phone with national and local lines, I decided to just drive the bad car as I was getting so fed up with calling and waiting for someone to finally do something. Wrote a complaint in an email and basically said that I didn't expect anyone to get back to me as they have shown they don't care. One week later, still no response.
Aug 20 2016
Pros: Quick check in and check out. New rental car. Will use again
Aug 16 2016
Pros: Nice , fair , quick
Aug 3 2016
Would it kill anyone at Alamo to clean the inside
Pros: Car worked fine.
Cons: Alamo never seems to clean the inside of the windshield.
Jul 26 2016
Pros: Very friendly and accommodating staff to assist. We left something in the car and went out of their way to retrieve it for us.
Jul 20 2016
Pushy Sales Guy...
Pros: The Car was clean, easy to handle and very spacious. I paid exactly what I thought I would pay for the rental.
Cons: The sales/rental associate in Arlingtong (Ronald Regan Airport) was rude, ill mannered and pushy. He was determined to try and up-sell me on every aspect of the car instead of actually answering my questions.
Jul 19 2016
Difficult to cancel
Pros: I always use Alamo and never really had a problem
Cons: I forgot my credit card and couldn't use my girlfriends. Also, I was charged certain fees when I reserved the car and wasn't refunded.
Jun 30 2016
Alamo Over Hertz Anyday
Pros: Quick. The Kiosk worked. Vehicle was delivered straightaway. Staff was professional and courteous.
Jun 17 2016
On the go go too
Pros: Fast service and clean cars
Jun 10 2016
Pros: Very easy return and getting it was no problem. The people in the garage at National airport in DC were very helpful.
Jun 6 2016
So so this time around
Cons: Went to the kiosk and it took too long. Since I was returning the vehicle early in the am, it kicked me out and I had to go stand in line. Got the very last car. Did not receive a receipt online yet. Car was kind of dirty inside. Ran OK, Couldn't find the key drop box when I returned the car. Not the best experience.
Jun 6 2016
Pros: I liked the drop off customer service experience more at Reagan Airport versus the one in Gaithersburg.
Cons: The car was filthy and the pick up wait time, was awful.
Jun 4 2016
Pros: Free upgrade
Jun 1 2016
Pros: Great car, fast and friendly service. No pressure to purchase their insurance, either.
Cons: No cars available when I showed up; quickly fixed, though.
May 11 2016
Cons: A patch of scratches in the front bumper was noticed while picking up the vehicle, I reported that to the parking attendant, he called the manager, a manager came and inspected the car, Ok signal was given to me , neither he made a note of it nor any note was given to me, so I was bit worried that I had nothing to prove the pre existing condition of that scratch..
Apr 27 2016
Pros: Easy check in and out at Reagan International Airport. Folks at Alamo were great.
Apr 25 2016
Cons: Drop off was a bit hectic; lots of cars arriving at the same time although I must say the wait was nto as long as I feared
Apr 15 2016
Pros: Alamo has a great selection of new cars. Renting car process was fast and efficient! Will rent from them again!
Apr 8 2016
One day rental
Pros: I was able to rent a car for cheaper than I could've gotten a single taxi or Uber. The car was super clean and performed awesome for the day. I was very pleased with the ease of the whole process even for such a short rental.
Mar 6 2016
Pros: Very helpful staff
Cons: The could of been cleaner
Feb 12 2016
Call prior to pick up to confirm all minute detail
Pros: Convenience of rental pickup at airport, and ease of drop-off procedures.
Cons: Couldn't pickup reserved car due to paying with Visa debit card. Specifically reserved an SUV, but couldn't get anything bigger than full size, which was too small for my 6'+ height, and a higher rate than reserved SUV. Retired USMC, disabled vet and on assignment as government official, yet could not rent a simple SUV due to traveling with only my debit card. Car was dirty on the outside as well.
Feb 11 2016
Pros: Good for one way rental.
Cons: Car selection was very slim
Feb 8 2016
Pros: Ease of pick up
Cons: The return area was a little confusing
Feb 3 2016
Pros: Got a free upgrade, it was fantastic
Feb 2 2016
Cons: I think they have to rent a car without credit card. I rented a car almost 10 times with my debit card . But Alamo did not accept it.
Jan 31 2016
Quick and easy
Pros: They were fast and quick about the getting in and out of the door.
Jan 30 2016
Great rate compared to all the others!
Pros: Drop off was very easy. Mich easier than pick up -- pick up was at a busy airport
Jan 25 2016
Washington Drop Off Location
Cons: Union Station drop off location for car rentals is almost impossible to find. No direct number available to call and head office Alamo
Jan 18 2016
Quite new car, fairly but not spotlessly clean on
Pros: Good gas mileage, comfortable (for the US) car
Cons: Could have been cleaner, the windshield wipers made an annoying sound
Jan 7 2016
Pros: This was our first time using Alamo and we were very happy with your service. When the attendant at the Washington National airport saw us with all our suitcases she went and got the car for us so we didn't have to carry our suitcases across the parking lot. Thank you for making our trip easiere.
Dec 15 2015
Pros: Awesome experience. They let me choose the car since I had to pick up a bike box.
Nov 15 2015
Pros: Car was clean and ran well. Pretty comfortable for a smaller car. Good gas mileage.
Cons: Drop off fee in different location and having to pay $11 extra/day for a second driver. The second driver fee was especially disappointing.
Oct 31 2015
Pros: Rates and. Flexibility on different pick up and drop off locations. Though all other rental companies follow same /similar methods of inventory, the charges that they put on for one way rentals are a rip off.
Cons: I had two reservations. I called on the. Rep to see if they can be combined as the vehicle size and rates I am paying on both the rentals are same. The rep told me that they can not combine and I need drop and pick up the vehicle . It took me 2 additional hrs for that activity. But while picking up my 2nd vehicle, the front desk at dca told me that the reservations could be combined of the rates and vehicle sizes are same.
Oct 18 2015
On-line estimated price was $161.18 but actual pri
Cons: Didn't have time at check out to dispute the charges but now that I have access to my original reservation, what do I do to dispute the charge...this is classic "bait and switch"...