Reviews for Alamo in Arlington
- All reviews 100%
Sep 29 2016
Easy pick up and drop off
Pros: Fast, efficient reservations and pick up was excellent
Cons: Drop off at Dulles was off site and somewhat confusing but other than that easy.
Sep 13 2016
Pros: Ease of pickup and dropoff, flexibility in car assignment relative to availability of class reserved.
Cons: Upgrade was provided from standard-class sedan to SUV, which was not ideal.
Sep 6 2016
Pros: The service. Ease of check out and car return.
Aug 21 2016
Cons: Had an issue with the car that was a pre-existing condition (they indicated this as well). They didn't really even try to make things right. My last conversation with a local rep was that they were going to do a car swap with Enterprise as I was hours away from their nearest rental. They never called back. After wasting a lot of time on the phone with national and local lines, I decided to just drive the bad car as I was getting so fed up with calling and waiting for someone to finally do something. Wrote a complaint in an email and basically said that I didn't expect anyone to get back to me as they have shown they don't care. One week later, still no response.