Reviews for Dollar in Barcelona
- All reviews 100%
Apr 11 2017
Good, Reliable Rental
Pros: The car was great quality and the price was very reasonable.
Cons: Picking up the car was confusing at first since we got it from Hertz, not Dollar. We had to walk around a lot until someone showed us that dollar was being serviced by Hertz. Upon return, the parking was extremely tight and they wanted us to navigate it which I felt was in reasonable.
Mar 4 2017
Worst rent a car ever
Cons: On the spot, when added insurance price was 2.2x more than initially communicated Car given was not the one reserved,but Hyundai that had some strange features that caused flat battery and left us without the car for half a day ( of course when most needed) Emergency service from Hertz that was the actual provider behind the Dollar, acted very slowly and fairly unprofessionally. End result was waiting for 3 hours in the garage for them to come with cables and start the engine. At that time they gave us instructions that should be initially communicated.
Jan 11 2017
Cons: They had not information about prepaid alliance insurance and wanted double payment. I will never use. Kayak again
Nov 5 2016
Pros: The car was ok; had gps, which helped; far more economical than taking a train or bus from barcelona to madrid. Generally, the Hertz/Thrifty/Dollar staff were competent.
Cons: Pick up at the Barcelona Sants station area was marred by the fact that no one seemed to know where the Dollar pick up location was. The official tourist info site at the station told me to walk in the opposite direction from the Hertz/Thrifty site; then the Avis people I encountered also gave me incorrect information. It's really important for Kayak and Dollar/Hertz to inform the customer that Dollar operates under the Hertz/Thrifty umbrella. If I had this information, I would have not wasted an hour walking around the Barcleona station area. Also, the folks that actually transferred the car to me did not speak any English which made it difficult to ask for immediate directions as I left the garage. Regardless, I'll probably rent again from Dollar because of their flexible one-way rental policy.