Pros: We keep going for trips now and then, mostly rely on rental cars.
But this time, we got the best car for a very good deal. Got a GMC Acadia for 400+$ for 12 days! What else can I say about that :)
Apart from the cost, service is also very, have requested the Enterprise for a good car as we are doing a very long trip, and promptly they have reserved GMC Acadia upon our request. They are really helpful, and friendly. We haven't got into any trouble during our journey, so cannot comment on how they would respond on that front.
My overall experience is very good, and going for the same Enterprise next time also.
Aug 28 2016
Cons: Well I was promised a week for $159 when I landed I called about to get to the specific location for my car. The gentleman stated that location closed at noon on Saturday. I asked how was I to get the car he said come back tomorrow. I thinking really stay overnight in an airport. Nothing online stated that location closed at noon but he would he happy to help at this location. Just take the shuttle. Then after explaining everything again and signing the nice lady Stephanie says they did they tell you we could not honor the price. I paid $409. Thanks KAYAK
Nov 23 2016
Car was fine, manager tried to stick me with fines
Cons: Returned the vehicle and the manager tried to stick me with fines for damage that was clearly marked on paper before I accepted the vehicle. we had to call over the guy who rented me the car at pickup who resolved the issue who thankfully was more honest than that manager. Will not rent from this location again.
Jan 3 2017
car smelled like cigarette smoke
Pros: Value for the money generally was good. Lenny the agent was very nice and apologetic for the smoke smell. They gave me 10% discount.
Cons: Cigarette smell. Jeep was the rental - little loud on acceleration. Tires were not great. Hydroplaned in water on highway. Got home safe.
Jul 18 2017
Happy with overall package at the end
Pros: We loved the Ford Expedition we were given.
Cons: We didn't like that we had to wait 45 minutes to get our vehicle. We were suppose to get a full size car but ended up with a Ford Expedition which was awesome, but it cost us 45 minutes to get on the road.
Jan 3 2017
Pros: Hassle-free experience. No hard upsells on extras.
Pros: Getting the car was a breeze. I showed up, was asked a few questions, we went out and looked at the car, went back in and completed everything in under 10 minutes before I was on the road.
Kia Sportage was a great car on the road, especially with unlimited miles. The car had clean interior. External was muddy, but they ware doing construction on the road leading into it. I was told if I wanted to take it to a car wash that they would pay for it, which was nice of them.
Return was just as flawless.
Thanks to Kayak, I got this vehicle for $363.80 for 10 days.
Dec 14 2016
Cons: Could not retrieve a car in Batavia due to a lack of vehicles, was rerouted to Montgomery.
Pros: The ease of drop-off and pick-up in Cinci was great with an online booking. The agent there helped advise me on the right size car with good fuel efficiency for my long road trip. The car was just what I needed except for the overpowering fragrance from cleaning? Previous renter?
Cons: The AC broke an hour and a half into the trip. The St Louis airport was the only location that had a replacement on a Sunday. This location was understaffed, had long lines, lacked clarity among employees about protocol for exchanging cars. Our experience there put us back 3 hrs on our drive.