Cons: After completing reservation online I went to the local Budget store to pick up rental and first they didn't even see my reservation. Once they found the reservation they then told me it would be at least 6 hours before a car would be ready for me. Why wasn't this communicated to me when I did the reservation? I would not have gotten a ride there and went thru all of the extra planning had I known this in advance.
Oct 23 2016
Nice Vehicle - Dirty Windshield
Pros: 2017 Escape was a comfortable vehicle. Quick in & out on the rental.
Cons: Don't understand how a car can be prepped for rental with dead bugs plastered all over the windshield & the inside of the windshield is dirty.
Mar 21 2017
They didn't even HAVE cars!!!
Pros: The price on Kayak!
Cons: The fact that I never got a car. They didn't have any. After waiting in line, they handed me a list of rules on what I needed, but couldn't produce because I was nowhere near home. As a frequent customer in my home town, I asked that my account be looked up so they know my history. They gave no assistance and I was told that since each MO location is franchised, only my home location could help me...except I'm out of town, stranded.....