Cons: Car had funky smell. Pickup location wasn't concerned about it, they said "oh, we didn't smell anything", even though they had to drive the vehicle out front for me.
Apr 29 2016
Pros: Pick-up and return were very short and smooth. Car was clean and in great shape even tho it had 46,000 miles on it. People at both ends were helpful and friendly. I was very satisfied. There's nothing more to say.
Jul 24 2016
Cons: Did not use you for car rental. Yu informed me that I could not do a one way rental to rock springs wy I cancelled
Mar 18 2017
Pros: Flexible team that would go out of the way to help.
Cons: Odd location in a car dealership - took us a while to find it.
Aug 13 2017
Hertz Lee's Summit is Excellent
Pros: I got what I believe to be a totally reasonable price.
I was late to pick up, so I didn't get the car that was alotted to me, but the guy set me up with a different one right away, and extended my time with the car for just the base rate and let me drop it off at the airport for no extra charge, thanks guy!
Oct 17 2017
Pros: It was just the right size for us to travel in. Got great gas mileage. XM RADIO.
Cons: It was not super clean. The front rubber sweep under the car was loose and had to be fixed while in the road.
Feb 4 2017
Pros: The price was right and the employees were very friendly.
Cons: I had to trade the original car in for an upgrade the next morning because the original (kia rio) didn't have cruise control.
Jul 16 2017
Clean and helpful
Pros: Very nice young lady working the counter, no complaints from me.
Jul 21 2017
Pros: Staff was helpful and friendly. Pickup and drop off was easy. Car was
clean and ready to go.
Aug 28 2017
Pros: Finally got my $ refunded
Cons: Called before I went to pick up my car and they said my rental was cancelled. I tried to explain that I moved my rental up one day and the first one was cancelled but I should have a second rental. Long story short they said i didn't have a rental and my money could not be refunded because it was prepaid. 800 customer service was great. Refunded with no problem.
Cons: After completing reservation online I went to the local Budget store to pick up rental and first they didn't even see my reservation. Once they found the reservation they then told me it would be at least 6 hours before a car would be ready for me. Why wasn't this communicated to me when I did the reservation? I would not have gotten a ride there and went thru all of the extra planning had I known this in advance.
Oct 23 2016
Nice Vehicle - Dirty Windshield
Pros: 2017 Escape was a comfortable vehicle. Quick in & out on the rental.
Cons: Don't understand how a car can be prepped for rental with dead bugs plastered all over the windshield & the inside of the windshield is dirty.
Apr 25 2017
Good expirience, car a bit dirty
Pros: Easy pick up and drop off for a Toyota camary
Cons: Car was quite dirty upon pick up
Mar 21 2017
They didn't even HAVE cars!!!
Pros: The price on Kayak!
Cons: The fact that I never got a car. They didn't have any. After waiting in line, they handed me a list of rules on what I needed, but couldn't produce because I was nowhere near home. As a frequent customer in my home town, I asked that my account be looked up so they know my history. They gave no assistance and I was told that since each MO location is franchised, only my home location could help me...except I'm out of town, stranded.....