Cons: Car was scratched, dented, did not work properly. Rental representative lied about the amount of gas at pick up. I did not rent the car because it was so bad.
Apr 4 2017
Do not use Hertz
Pros: Not 1 thing
Cons: I pay for a van got a suv. They say could not do anything because it was prepay. Sorry. Hertz know they did not have a van all day but did nothing to get me one. Hertz said this suv seats same number of people but we had 2 car seats and needed the sliding door. The suv was a hassle to get the kids in and out. All they keep saying was we close at 6 sorry this is what we have pick.
Aug 9 2017
Was charged extra for upgrade that wasn't upgrade.
Cons: arrived couple hours late due to flight delay and they did not have my car. They charged me $8 extra for per day for Toyota Yaris which was supposedly an upgrade from Chevrolet Spark. Imagine driving through I10 in west Texas and having to find gas station to refuel every 120 miles in fear of running out of gas. Problem was there were not too many gas station.
In what world Toyota Yaris would be considered an upgrade for Chevrolet Spark? Just a gimmick to get more money out of customers pocket.
Nov 15 2016
Pros: Rented a van for a visit by our grandchildren and it was perfect
Cons: Rental location had only one employee who was overwhelmed. Customers waiting to pick up and return.
This location needs two employees, especially at peek times
Jan 24 2017
Poor Customer Service
Pros: Price of Car
Cons: Difficult to find location - poorly signed.
Hours of operation are strictly office hours.
Have to keep Car extra day because they aren't open on weekends to drop off the car.