Cave Creek Car Rentals

Cons: took picture of large scratches, did not do walk around of care tire pressure not checked

Cons: You assigned pickup 35 min away from airport.

Cons: The rental was at a location in the center of the city in Phoenix. This was not made clear on the reservation and when I arrived at the airport the cost was double was quoted through kayak.

Cons: Horrible customer service from a representative who was not at all sympathetic about a booking error . Lots of hidden fees including $16 charge for satellite radio. Was misled about the local gas prices so I would by the fuel option. I would not book a rental through Hertz again

Cons: I called when I got to town to find out the location or if they pick you up and they said they couldn't find any reservation for me, what's worse is they said they had no cars available, I was like, yes you do because I have a reservation. We had to trek back to the airport 30 minutes away, wait in line for another rental place to get a car for the weekend and ending up spending more money than we budgeted.

Cons: Search for airport rentals. I selected one from the list and rented it. When I went to pick it up at the airport, the pick-up spot was 15 miles away.

Cons: I had an issue with the pickup location. Although my search was for the airport, my deal was booked at a neighborhood location. I then had to have the reservation transferred by hertz, but was charged nearly double the amount (as if I was making a rental same day) and my deal through here was refunded! Ugh!

Cons: I arrived at the Phoenix airport and took the car rental shuttle thinking the rental was in the vicinity of the rental structure and there was away to get there. Hertz informed me it was miles away. I had to take a taxi to the rental place which cost 65.00. Hertz was nice and gave me some perks which helped with the added expense and inconvenience . I couldn't understand why they wouldn't just switch the reservation to the airport location. David Garrett

Cons: Nothing

Cons: I called the day prior to try to pre-register to save time in order to quickly pick up the rental on the following day at 8 am to see Grand Canyon. The service person, Adam indicated everything would go quickly and smoothly when we arrived but he would not be there. We arrived at location early and when new person arrived we waited for 30 minutes for the entire process of paperwork and preparing car for rental (gas car up, clean, etc.). I was upset because this was supposed to be handled the day prior. The other problem was the car (Chevy Malibu) we rented had very loud inside car running noise the entire trip. 3 hours up and back. This was a bucket list trip for my 80 year old mom and it was dissapointing that it couldn't have been handled better.