10.0 ExcellentOct 16 2019
Color of car. It was a black car in Phoenix which resulted in a warm steering wheel some days but AC remedied the issue quickly.
2.0 MediocreAug 21 2019
Everything. Counter staff not knowledgeable, customer service on the phone took 2 hours to correct error. Absolutely terrible experience.
9.6 ExcellentJun 25 2019
The time of my reservation for pick up was not correct. We were lucky that they still had a vehicle for us
6.4 GoodJun 3 2019
Clean, newer vehicle.Vehicle I reserved and the vehicle they tried to give me were not the same. Had to pay $90 for an "upgrade", even though vehicle was in the same class.
2.0 MediocreMay 30 2019
NothingThey canceled my rental the evening before pick up because they were “out of cars” after booking nearly two months in advance
4.4 OkayMay 30 2019
NothingThey could have not let 3rd parties over book them so there were no vehicles for my prepaid reservation.
5.2 OkayApr 24 2019
Hertz staff was good. Car was good. The problem was with KAYAK. You booked me a rental car at Phoenix Airport, however when we arrived at Hertz (at the Airport0, they said you booked us 30 mi away at Bell Rd. Nice bait and switch KAYAK. $50 cab ride to get the car?Book the car at the airport where we requested it. If you don't know Phoenix, how would you know that Bell Road isn't at the Airport? Ended up costing us $80 more than budgeted. Good bye KAYAK.
3.2 MediocreApr 21 2019
i was supposed to pick up at a site down the streetsiand was charged 100 extra for getting a car at the airporthertz always has a ton of hidden charges, i hate renting from them, quotes never include taxes and they were 40.00, other co quotes include everything
2.0 MediocreApr 19 2019
I had wanted an airport location and somehow in the process it was an offsite location which did not work for me as I was traveling with my daughter and her family and 3 kids under the age of 4 plus a lot of luggage. Finding out the rental location was 23 miles away was really disappointing.
9.2 ExcellentApr 2 2019
Staff was very friendly and helpful. Pick up and drop off were easy but not convenient when you fly into Phoenix.I wish there was a shuttle service or something like that to and from the airport. The price was right though and I had zero difficulty.