Cons: They did not have the convertible I'd reserved, and seemed surprised I even expected one from this location. The car I got was damaged (rusted scratches) and had the "Needs Maintenance" light glowing.
Pros: The staff was extremely nice, accommodating and professional. When I got stuck in traffic and was late getting back they were still in the office even though it was closing time and didn't charge me for an extra day.
I would definitely go back there again. The customer service was excellent!
Cons: The website said they opened at 7:30 am but no one answered the phone until 8:00 am when I called them for a pick up. Once I did reach them at 8, I was told that the driver didn't arrive until 8:30 am.
The car could have been cleaner. They ran it through some water and rinsed it off but you could tell in had not actually been washed.