Pros: courteous service, good car, fast in and out
Oct 19 2015
Super Happy With my experience
Pros: Easy, clean, good to go!
Nov 7 2015
Not the kind of car I paid for.
Pros: Car was clean, pickup was pretty fast.
Cons: I thought I was getting a Toyota Corolla (an intermediate). Instead I got a Chevy Cruz (a compact of lower quality).
Nov 28 2015
Cons: I couldn't rent a car because Alamo wouldn't accept debit cards. If i was flying then they would accept debit cards. I don't have a credit card.
Dec 17 2015
Pros: Brand new car
Dec 18 2015
Pros: Everything was ready. Quick set up and go.
Car was clean and no surprises.
Dec 23 2015
Pros: Car was great, man working behind counter was clearly cranky. My biggest surprise was that the car did not have unlimited mileage which luckily we stayed under but only because we motified our trip. We travel all over the world and often for business as well and never had these restrictions. Didn't see any warning upon booking about this restriction either:(
Jan 12 2016
Pros: Crazy that I can fly across the county for cheaper. Don't exactly understand pricing but car was comfortable.
Cons: Tires in bad weather.
Feb 15 2016
Great service and great price
Pros: The pickup of vehicle was smooth and a great value
Mar 1 2016
Pros: Not much to do- just return a car. -also relatively quick
Pros: Nice car. Clean and plenty new. Drove well. Dropoff was easy. Girl who worked the counter was pleasant, but she spoke really fast and I had to ask her to repeat herself a few times (and I'm from NY!!!).
Cons: Girl at counter said the gas was cheaper at payless, so dropping the car with 3/4th empty would be better than filling it up before returning it. She charged me $38 and there's NO WAY that it was cheaper that way so I DEFINITELY felt duped. I told her there's no way it'd be cheaper but she said it would be. THAT is a problem. Short of that, the only real issue was finding the car; it was a bit of a maze but not too bad.
Oct 28 2015
A Good Deal
Pros: We got a very good rate. No hidden fees or pressure for useless "services". When we arrived, some other rental desks were packed with long waits. Payless had only us as a customer, which was nice and quick for us. But I worried that it might not bode well - why didn't they have other customers? But service both for pick up and return was quick, the car was great, clean, and a good ride. Quieter than our more expensive car.
Nov 24 2015
Decent vehicle for the money
Pros: Clean and functional, decent price. Had a Kia Soul with 30,000+ miles on it. Nothing special but it was all we needed.
Cons: Not much
Dec 16 2015
Pros: At MKE: Staff at counter for pickup and dropoff were friendly, helpful, and efficient. Car was clean and ready to go at designated time.
Cons: MKE: more signage in the garage would be helpful.
Dec 21 2015
Bad customer service at the counter
Pros: The Payless customer service representative behaved like she had never worked in sales. In short she behaved like a jerk, short answers, bad tone, very inquisitive. Maybe having a bad day but that is not an excuse to behave badly with customers.
Dec 30 2015
Pros: The price was good!
Cons: I had to wait about 40 minute to pick up my car since no rentals were available at the time, although it was 30 minutes past my scheduled pick up time.
When I returned the car, the computer system was not working so I still haven't received a receipt or confirmation of charges a day later.
Jan 24 2016
Twrrible experience, will never rent from here aga
Cons: Smelled like smoke during initial inspection even with the no smoking policy, radio signal barely worked, electrical outlets did not work, car needed realignment, dirty with hair all over the head rests, cigarette burn holes all over back seat, exterior damage check was done in the dark so we were unable to properly assess for damage before rental, when talked with people at service counter the excuse was that their managers were new as well as didnt care and the service agent was unable to do anything about our complaints. We will NEVER rent from payless again
Feb 2 2016
Pros: Destiny at the front desk was extremely friendly and helpful
Feb 19 2016
Pros: Customer service on return, that's the service ever.
Apr 9 2016
Cons: The car was uncomfortable and there were a bunch of hidden fees.
Cons: I was very confused about how to do the drop off at 5:30am at the airport. No clear instructions or help available.
Apr 2 2016
Really nice brand new van
Pros: The van we rented was brand new, only 77 miles, with the dvd system. It was very nice and well worth the money for use for traveling with two teenagers! This was my first time using Kayak and it was very easy. I will use it again.
Aug 25 2016
Fraudulent fuel charge
Pros: Car was nice
Cons: Returned car after filling up with fuel. Later billed approximately $50 fueling fee. Working on contesting, but told needed date and time information of when I filled it up. Warning to others, take a picture of your fuel gauge and odometer when you turn in your car!
Aug 28 2016
Ez to change itinerary
Pros: Return flight cancelled as I left for airport. Called customer service and had drop off switched to ohare. Only $50 fee.
Cons: Longest lines at car rental pickup for combined budget/avis location . Needed to stop at parking garage window to pick up keys .
Aug 29 2016
Great Customer service!
Pros: Everybody was so helpful and friendly!
Sep 5 2016
Sep 5 2016
Cons: Car had 33K mi on it and a loud whirring sound in back the whole time.
Oct 8 2016
Quick and cheap
Pros: Good gas mileage
Dec 6 2016
Pros: Gas mileage was great on that new impala.
Cons: Even though it was a newer car with about 12K miles, I could tell there was a slight smoke smell covered up with air freshener. It wasn't terrible by any means, I've smelled much worse. Great vehicle overall, great experience driving to Green Bay.
Cons: We arrived at the counter, after a long shuttle ride from the terminal, and were told that Ace does not accept third party credit card insurance and that we must buy theirs - at $25 a day! We cancelled our reservation on the spot but were still charged $25 on our credit card. Never again.
Nov 15 2015
Pros: the pick up was ok
Cons: the dropoff was too slow. need more people to attend
Jan 17 2016
Cheapest rental car in my area
Pros: Was no problem for me to extend the reservation another day. Employees were very nice. Lowest price I could find for unlimited mileage. Do remember to bring your car insurance card, even if you think it won't cover the rental. The employee checked for even the tiniest damage before I took the car, and I returned it dirty due to driving through bad weather, so I was worried I was going to get charged. However, there were no additional charges upon return.
Cons: Was really part of Mayfair Rent-A-Car, at least in the Milwaukee office. This made it a little hard to find. They were going to charge me $5 for gas because the needle was not past the Full mark, but I said I filled up just around the corner and I filled it up until it was spilling out. No charge once I mentioned that. I did get a speeding ticket in the car and the registration was nowhere to be found, which made the officer unhappy.
Feb 10 2016
Don't have a support animal
Pros: I liked that she upgraded me to a truck because it snowed.
Cons: I don't like how they charged me to clean out pet hair. When I have a Dr. Note saying he has to be with me, and that's normal wear and tear, when driving.
Mar 3 2016
Pros: The fast friendly service and the availability of cars. Easy to search and find. The people seem to enjoy their job which made it pleasant me.
Cons: I didnt like the feel of the driver head rest. I was not that comfortable me.
Aug 2 2016
They did not let me pick up my reservation.
Cons: They told me I need to provide proof of address (like an utility bill) and a pay stub from work in order to pick up my reservation. My visa and driver license was not good enough. Really! Who carries that stuff with them? Ruined my weekend.
Aug 11 2016
Pros: Very friendly staff. Our son who was going to be driving the vehicle wasn't with us, so they gave me a cell phone # that I could text a picture of his driver's license and copy of insurance card to. They also offered us an upgrade (with a charge) since the vehicle had been returned early.
Dec 1 2016
very slow and inconvenient service to air traveler
Cons: The operation is offsite, you have to call and get a pickup, there's only one person working there, and it took a half hour to get the car. Dropping it off was equally time-consuming. Also, they shut down at 8 pm, so we almost got zilch.