Pros: I originally rented A SUV but when I got to the counter they didn't have any SUV's and stated that they would not have any SUV's for the rest of the day so instead I had to downgrade to an economy this is a little bit frustrating especially since I have a mom who is handicapped and needed additional space they were not able to accommodate because none of their sister car rental companies had SUV's either moving forward I will request that if they don't have the SUV available or they don't have the vehicle requested available that they do not offer and on the site
Jan 13 2016
Cons: They only accept major credit cards and not debt cards. On the website it says they accept both but they lied.
Jan 30 2016
Cons: When I went up to the counter I was told that without a credit card I couldn't rent, even though I had a confirmation number. I told him I had alot of money in my debit card and he said "it wouldn't matter if you had one million dollars on you debit card, I'm not renting to you without a credit card" I then left.
Mar 28 2016
No debit card accepted !
Cons: No debit card accpted, and the credit card cant be swiped more than onec!
Apr 2 2016
Cons: No staff present for pick up there was a sign asking us to go to a different car rental counter. Didn't make an effort to walk out and show us where the car was.
Apr 13 2016
Pros: Fast service, clean car, good rate
Cons: Limited choice of cars.
Apr 15 2016
Pros: The staff was excellent. Very helpful and friendly.
May 9 2016
Pros: Good price. Clean car.
Cons: Entry level car without cruise control or any extras. They didn't have the car I reserved and it took 45 minutes to find a valid substitute.
Jun 3 2016
Very Professional and Courteous
Pros: I forgot a package in a car they actually sent it to me. I appreciate it.
Cons: The car was not ready upon arrival and the sales lady tried up selling me to luxury car that was ready instead for additional cost. While the car was supposed to be non smoking it smelled like smoke. The interior back window was very dirty and hard to see out.
Dec 31 2015
Pros: was able to get the czr quickley and the return process was also very quickley no problems will rent again
Jun 3 2016
Cons: No instructions on returning. Just parked it in the same area and went inside....no one checked it, acknowledged it was ok, etc.
Jun 13 2016
Pros: the attendent at the desk was very confinent and carful-I also told him so.
Dec 30 2016
I saved $63.00
Pros: I saved $63.00 going through "Kayak". I originally reserved a car from Budget and when advised by my son to use this company the price for the same car was only $48.00 compared to $111.00. Thank you for the opportunity to do business with you.
Feb 14 2017
Pros: 0n time no problems
Apr 2 2017
Pros: Vehicle was cheap on gas
Cons: Customer services was poor they wouldnt give me the vehicle I request had too argure about the rental car for a hr they seemed like they was racist
Jul 12 2017
Pros: pick up and drop off car right at the Flint airport convenient. No shuttle travel.
Cons: Had to put air in the tires as the low pressure warning came on - twice. Windshield got hit by a rock and cracked. Couldn't contact anyone at Budget in Flint for advice. Never answered their phone. We will see how the charges go for the windshield. ???
Pros: The customer service at the desk was the best I have ever experienced. Casey was the best. I wish he could teach a class on how customer service is the core to a company. The transaction was smooth and fast, he explained everything and got us on our way in no time.
Cons: There were some water bottle caps in the car and the car didn't look like it was vacuumed in the trunk.
Mar 26 2017
Clean car. Drop off not very clear.
Pros: The car I rented was clean and almost brand new. I had it for 9 days and enjoyed driving it (2017 Impala)
Cons: The drop off process wasn't explained very well.
Apr 12 2017
Pros: The car was ready when I needed it.
The car was the size I had requested.
Customer service was excellent
The location of the pickup was better than expected.
Cons: I reserved a standard size. When I went to pick up the car, they told me I reserved a "whatever is available" size and gave me a compact size, which would not fit my family and luggage. They then gave me a standard size after I complained but for twice the price. And the car wasn't even clean! Never again. Thrifty is a huge disappointment.