Pros: Manager was very professional and knowledgeable.
Jul 18 2017
Pros: Local store was both friendly and professional. Great value and will return.
Cons: Dealing with corporate was a pain. next time will not call home office
Jul 20 2017
Pros: Car drove well. Staff was generally friendly.
Cons: Hidden fees- did not realize I would have to pay a 200$ deposit for using a debit card. Money allocated for a hotel now was put into holding. I would've booked with a credit card if I'd known this. Additionally I bought car insurance thru Expedia. Was told at counter it was useless because I didn't buy it thru hertz. I also was not told about the 13.50 a day for my husband to drive additionally up front. Very disappointing.
Jul 27 2017
Don't ever go with Hertz
Cons: From the moment I got there they tried to force extra cover protection which I didn't need bc I purchased the one offered through Kayak. I had rented a full size and they tried to give me an economy car and I refused so I then had to wait until another car was brought in from Hobby airport which was a midsize. The car was dirty smelled like cigs. It had scratches windshield cracked a bottom piece of the fender broken. The customer service was poor. Joe and Donna just didn't seem to care about making anything better because they said that all they had. When I asked for the contact information for the manager all of a sudden they had a SUV they could offer at no cost but that too was in very horrible condition. I have pictures to prove how horrible League City and Clear Lake and Hobby Hertz cars are. Don't waste your time going. It's better to go to Enterprise where I have received better cars and much better customer service.
Sep 24 2017
Pros: The fact that they had a car!!
Cons: People were late in opening office
Sep 25 2017
Pros: Ease of drop off
Cons: Disheveled office. Tons of people standing around with no clue where to go or what to do. Didn't have a car ready at my pick up time. Had to take one that hadn't been cleaned in order to make my deadline.
Pros: the Avis rep was very nice and professional, but she was the only person working the desk that morning and one customer took 45 minutes to deal with.
Cons: Needed an additional clerk to work the desk. I waited entirely TOO TOO long for a simple rental.
Mar 4 2017
Pros: Easy to pick up and drop-off; even though we dropped off the car rental in a different location. The shuttle to the airport was timely and very convenient. which helped to not have to stress about being late for our flight home.