Reviews for Enterprise in Fairbanks
- All reviews 100%
May 19 2017
The counter closes at midnight!
Pros: Arrived late to find the counter closed. There was a 4 people who had paid for the rental through a third party and had no way to pick up the car. The employees at the other car rental agency's informed us this happens every night. Had to rent a car from another company. I am letting my place of employment work out the issue with paying for a car that was not available for pick up. They knew the plane was late the counter is located in a small airport with two baggage claims. The ticket counter is located by the baggage claim. Someone could have waited the 15 extra minutes to help costumers who had pre paid for a car.
Sep 10 2016
Pros: Very friendly, helpful service!
Cons: There was confusion about how to pick up the car from Fairbanks airport (Enterprise doesn't have a desk at the airport yet), but it sounds like that will be changed soon.
Jul 20 2016
Great customer service!
Pros: THis location had super friendly staff and very helpful.
Mar 14 2016
Great experience except the shuttle
Pros: Overall a great experience. We were given a complimentary upgrade to a brand new car (16 miles on it!), with block heater, heated seats, and auto start. Customer service there was very helpful, didn't try to push into paying for upgrades which I really appreciated.
Cons: Only issue we encountered is that they shuttle is a standard mini-van. I was traveling alone with an infant and car seat, which meant I had to take her out of the carrier, strap in the car seat, put her in the car seat, then take everything back out when we got to the agency. My one suggestion would be to upgrade from the minivan to a regular shuttle. Other than that, great overall experience!