Pros: I was turned away carless because I didn't have a credit card. The same debt card ive used every year to rent a car on my trip to Florida was not good enough. My car was in the shop and I was stranded.
Dec 22 2016
Pros: Proactively called me day of rental. Tremendous help.
Oct 9 2017
Mark at 259 West Market is inconsiderate
Cons: Mark was "out of cars" and rebooked me an hour before pickup to the airport, which was inconvenient. He claimed it wouldn't cost any more. Instead, the airport had higher fees and taxes, and the person working there told me Mark regularly reschedules everyone to the airport when they have a one-way trip because he prefers round-trip rentals at his franchise location. I called Mark who refused to help me. Check-out person at the airport wasn't helpful either.
Sep 19 2016
Pros: I was concerned about booking online but everything went very well and I would do it again. Online saved me half the cost since it significantly reduced the one way fee.
The car was clean and comfortable and easy on gas. Pick up was easy and drop off was easy except the location was difficult for an out of town person.
Pros: High tech, lots of space, fast car. Great service at pickup and dropoff.
Dec 5 2016
Pros: Enterprise works well with related companies at the Akron Canto airport so we had no trouble picking the car up after a late flight and easy drop off in the morning. Came with an ice scraper...which we didn't need but were glad to have just in case. Ohio... in the winter... you never know.
Dec 23 2016
Cons: The person who waited on us was very rude and disrespectful. Nothing about her was professional at all. Just the whole overall experience was horrible. We did not even get a vehicle from this branch location
Jun 16 2017
Pros: Starting with the customer service to the car they provided me was awesome.
Pros: Well maintained car with less than 5000 miles. Exceptionally clean!
Jul 26 2017
Clerk at pick up
Cons: The man on duty when I picked the car up needs customer service training. He was obnoxious and condescending. He blamed the company for multiple errors which is not impressive.
In my opinion he should not deal with public
But other than him, my car, the simplicity of reservations and drop off clerk were all fantastic!!!
I come home twice a year. I will rent here again.