Pros: I originally rented A SUV but when I got to the counter they didn't have any SUV's and stated that they would not have any SUV's for the rest of the day so instead I had to downgrade to an economy this is a little bit frustrating especially since I have a mom who is handicapped and needed additional space they were not able to accommodate because none of their sister car rental companies had SUV's either moving forward I will request that if they don't have the SUV available or they don't have the vehicle requested available that they do not offer and on the site
Jan 13 2016
Cons: They only accept major credit cards and not debt cards. On the website it says they accept both but they lied.
Jan 30 2016
Cons: When I went up to the counter I was told that without a credit card I couldn't rent, even though I had a confirmation number. I told him I had alot of money in my debit card and he said "it wouldn't matter if you had one million dollars on you debit card, I'm not renting to you without a credit card" I then left.
Mar 28 2016
No debit card accepted !
Cons: No debit card accpted, and the credit card cant be swiped more than onec!
Apr 2 2016
Cons: No staff present for pick up there was a sign asking us to go to a different car rental counter. Didn't make an effort to walk out and show us where the car was.
Apr 13 2016
Pros: Fast service, clean car, good rate
Cons: Limited choice of cars.
Apr 15 2016
Pros: The staff was excellent. Very helpful and friendly.
May 9 2016
Pros: Good price. Clean car.
Cons: Entry level car without cruise control or any extras. They didn't have the car I reserved and it took 45 minutes to find a valid substitute.
Jun 3 2016
Very Professional and Courteous
Pros: I forgot a package in a car they actually sent it to me. I appreciate it.
Cons: I reserved a standard size. When I went to pick up the car, they told me I reserved a "whatever is available" size and gave me a compact size, which would not fit my family and luggage. They then gave me a standard size after I complained but for twice the price. And the car wasn't even clean! Never again. Thrifty is a huge disappointment.