Cons: I don't like that we have to use credit card to reserve a car but not any debt cards.
Dec 30 2015
Pros: Easy pick up and drop off. Car was clean
Cons: Daily rates are outrageous
Mar 26 2017
Pros: Easy pick up easy delivery.
Aug 7 2017
Pros: Fast easy
Aug 20 2017
Pros: Brandon at Bellingham WA airport @ Enterprise was excellent! Very helpful and professional!
Aug 27 2017
Pros: Helpfulness of employees at both Bellingham and Bellevue Enterprise locations. Customer service was great.
Nov 29 2017
Inform your employees
Cons: The employees at the Bellingham airport were not helpful. I called on two different days and was told both times that they could not find my reservation. The first time they couldn’t find it using my last name so they used my confirmation number then the second time they couldn’t find it using my confirmation number so they used my last name. My main frustration came with their lack of knowledge on where to drop the car off. We took the car 20 miles south to Anacortes to drop the car off at the ferry landing but didn’t know exactly where to leave it parked. The anacortes enterprise office was already closed so we called the Bellingham office and the employee was of no help. He said he’d never heard of dropping the car off at the ferry landing but I had already been told by the anacortes office that we were able to drop it off there for pick up the next day. After getting nowhere on the phone with the employee from Bellingham we ended up finding the right parking lot on our own, 5 minutes before our ferry came. My point of all this is to inform your enterprise employees of your drop off locations. I know this drop off is a different location than the Bellingham employees might be used to but it’s only 20 miles from them so I feel like they should know. The ferry drop off is very convenient and I can see more people utilizing it as time goes on and they should get specific instructions on where exactly to drop the car off to save them stress later.
Pros: Car available immediately, reasonably fast service. All good.
Cons: Small car not available so given a larger vehicle but it was a gas guzzler. Staff tried to charge for the upgrade but when we declined they gave it to us becaus3 it was the only car available. Not cool.
Oct 8 2016
Cons: These scammers took my deposit for a car, ran my credit and then refused to rent me the car and have not refunded my money after 2 weeks.
Feb 8 2017
Pros: I was pleased with everything
Jun 27 2017
Pros: Car was clean and as promised.
Cons: They really try to up sell you on the expensive add-ons like insurance and a more expensive car. The guy checking me in was clearly irritated when I wouldn't agree to pay for more options. Not very professional!