Pros: Absolutely perfect experience with Fox in Denver. I've had plenty of bad rental experiences, and this was a breath of fresh air. Clean, beautiful car, and great, fast service!
Cons: Nothing at all.
Dec 9 2015
Great value for your money
Pros: Quick van pick up/drop off. Efficient check out. Car in good condition. Perfect for our needs.
Cons: Car windows dirty outside. Looked like they were smeared with a dirty rag inside so hard to see through the windshield in the sun. Otherwise car was very clean.
Mar 30 2016
Spend a little extra and rent from some one else
Pros: People very nice
Cons: Car was dirty, lots of damage, engine light on
Mar 30 2016
Cons: It took 1/2 hour for pickup at DEN and an hour wait to get a car. Terrible.
Apr 22 2016
Would never use them again. One and done
Pros: Employees are great and are obviously embarrassed by some of their companies policies.
Cons: The car they had me assigned to was badly damaged on all 4 sides. It had been sideswiped at some point and had additional scrapes and dents everywhere. If I wanted a different one I would have to clear the 2 feet of snow myself! They charge $15.00 PER TOLL PLAZA if you don't buy their toll package up front (12.00/ day)for ALL the days of your rental. Most people wouldn't drive on a toll road every day! The car had a half a tank of gas. Agent scribbled it on my contract. When i went to return it there was a hassle. They charge $150.00 deposit to your credit card when you rent; won't be returned until 3-5 days after you return. Finally, this car had bald tires on it. Denver had just recorded 2 feet of snow. I picked it up late at night and didn't realize they were that bad. I will NEVER ever rent from them again!
May 11 2016
Found a new go-to rental company
Pros: Friendly staff, nice cars, great prices. Will definitely rent from again.
Cons: Not as many shuttle busses between the airport and the office as some of the larger companies.
Sep 13 2016
Cons: After catching the shuttle from the airport to the Fox Rental Center, I had to wait in line for 45 min to do the paperwork, and then another 45 in standing outside while they "finished" with my car in the wash bay. There were lots of others outside waiting too. The car itself had lots of scratches and the front grate was missing.
I went back 2 days later to add my husband as a second driver after he flew in and had to wait another 45 min.
Oct 12 2015
Pros: The value was good.
Cons: The lines were confusing to get your car and people were cutting in front of waiting clients.
The location of the return was not clear and could not find the "return of rental car " location.
Oct 12 2015
FOX was a great choice for our family.
Pros: The customer service person had a great personality and explained everything. The vehicle was in good condition and clean. Dropping the vehicle off was very quick, which was great since we needed to catch a flight.
Cons: The only thing that was somewhat concerning was how long we waited in line to pick up the vehicle. That said, it seemed like many flights had just gotten in, so all the lines were full of people. When we got up to the front and it was our turn, the transaction was handled quickly and with professionalism.
Oct 15 2015
Pros: The staff was super nice and helpful
Cons: The car was an amazing piece of junk. No power anything and you could open any door or unlock any door without reaching all Ocrr the car. No button to PPP the trunk either. No power windows. And the car seat for our toddler was dirty and beyond unsafe.
Cons: I rented a car from Payless on 2 occasions in Denver airport in April. After I picked up, the 1st time, I noticed that the final charges were substantially higher than what my email confirmation had said. When I called back, I found out that the "road recovery fee" was optional. The agent had not even asked if I wanted this or not; she simply added it to my charges, which increased the total substantially. The agent over the phone rectified the error but it was a hassle having to call. Then, just a few days ago, I rented another car at Payless Denver airport, and the agent this time told me that since I have an int'l. drivers license, I had to pay $15.95 per day more to cover liability, even though I said my credit card covered all insurance. He said it was required; that he could not rent me the car unless I paid. Later, when I called back to speak to a manager at Payless, they said that is not true, and deducted those charges for me. The manager there also told me that the agents receive a commission on total sales so there is an incentive to lie to increase the total amount of the rentals. She also gave me a discount, for my trouble in having to go back in to close out that rental and do a new one, w/ correct charges. That was nice of her but both experiences have left me angry and amazed that Payless employees are routinely fraudulently misrepresenting charges to get a higher total, and more commission. I am thinking about reporting these practices to the CO Attorney General's office, consumer protection division. And I will never rent from Payless again.
Aug 22 2016
Cost more then stated online
Pros: Onine it said my total charge including fees and Sur charges. Then when I got to the counter he said there is a mandatory $15 insurance charge by the state of Colorado. I told him my insurance covers that, he said no it does not and I have to pay. I think it must have been $15 a day which he did not say that because my total charge was $168. Online my total charge was $108. If there was a State law that says we need to pay for insurance that is already covered by my insurance and the credit card I'm paying with, it should be stated before we purchase the car to rent not when we get to the counter.
Sep 13 2016
Not a great experience
Pros: Cheapest option around
Cons: The car they gave us (Kia) has several LARGE dents. In the future I will not being using Payless, I'd rather pay a few bucks more and get a rental that is in decent shape.
Oct 12 2015
Cons: We waited at the airport curb for 20 minutes for the van to take us to the check-in office and pick-up office. We watched the other rental company vans come and go several times over before the Payless shuttle arrived. We became so frustrated that we went over to the driver of another company's shuttle to ask him if this was typical. He said that, while the other companies have 10-15 shuttles for picking up customers, Payless has 2 or 3. Then, upon arriving at the check-in office, there were 2 representatives behind the desk for checking people in, and the line had about 20 customers ahead of us. Thus, from the time we arrived curbside to get the shuttle to the time we were in our rental car, was about an hour.
Oct 14 2015
Cons: waited for bus 15 minutes, rented another car
Oct 14 2015
Payless does it again
Pros: Gas mileage was good
Cons: Car was dirty inside and out. Tires had a slow leak that had to be pumped up every couple of days. The transmission was about to go, glad we made it back to the agency before it did.
Oct 16 2015
Cons: To check in and get car took 1/2 hour long line
Oct 16 2015
Pros: The representatives were very helpful directing me what to do and where to go, not maKing me figure it out on my own.
Oct 18 2015
Pros: Service was great over All. Very smooth pick up and drop off. Staff was great!
Oct 18 2015
Way understaffed, not the car I requested
Pros: People were very nice
Cons: I requested a small car and they gave me a gas-guzzler; they were severely understaffed and it took forever at pickup. Drop-off went fine except their shuttle driver disappeared so an employee from inside had to take me back to the terminal.
Cons: The Denver International Airport Avis is terribly run. They lost the SUV I was supposed to rent twice since they have no formal way of tracking cars in their lot. It took about 3 hours to finally get my vehicle.
Jan 9 2016
Pros: The staff was kind and the car was comfortable.
Cons: Was a considerable wait in line. All cars at DIA are ridiculously expensive to rent. We paid approx $2000 to rent an SUV for one week. I would appreciate it if Kayak and others of influence would put pressure on DIA to offer more reasonable rates.
Jul 3 2016
Cons: One hour and twenty minutes in line from entering the door until reaching the counter to obtain vehicle.
Jul 11 2016
Cons: Checkout service employee was not friendly
Sep 12 2016
Dnever International Airport Avis
Pros: Decent vehicle, ran nice.
Cons: There were 75 people in line to get a car when our shuttle arriver at the lot. That is absolutely rediculous! The long wait means no more Avis rentals at Denver International.
Sep 20 2016
Pros: Car was clean, comfortable
Cons: Ridiculously long wait in line, even though there were plenty of employees standing around. Employee that helped me did not communicate where I needed to go to get my car which resulted in me standing outside for 20 minutes before I could find someone to ask. (Others were dealing with this same situation at the same time). I was told I had to sign the gas option and pay for it...then had to jump through hoops to get it removed. Really bad experience overall, so many headaches.
Sep 26 2016
Pros: Got a better model car for free
Cons: Waited 1.25 hours in line to pick up. Dog hair in car. Drop off process confusing.
Cons: Agency didn't have economy car available, so they upgraded us to mid-size for $4/day. Car was dirty inside and out, rode very rough - it was a Sentra - so maybe that's typical for them. Pick up was quick, friendly counter help.