Cons: not much. Dirty car, especially the glass, Alamo needs to spend more time cleaning the inside and glass (inside and out, could barely see! Cleaned it myself, of course) and pay less attention to the paint job, paint job won't save my life, and I spent majority of time IN the car, not looking at it.
Aug 11 2017
Pros: The price and quick drop off!! The mini van was actually a great ride and comfortable.
Cons: The fact that searching for the car at pick up sucked!! It was in the space we were told it was and had to walk around trying the alarm to find the van...once we located it...I had to go back in and say that even though it was supposed to be "no smoking" the van smelled like cigarette smoke, so we wouldn't be charged with that..then to inquire as what I was supposed to do with the form for damage. I was just used to employees of the rental company walking with you to check out the vehicle. The van also has candy on the side of the passenger seat which meant it wasn't cleaned thoroughly but I wiped it down before my children rode in it.
Dec 2 2015
Pros: Great, fun, affordable car with unlimited miles
Cons: The Alamo booth isn't clearly labeled at the bhm airport. It's shared with the National rental booth but I didn't find that out until I asked one of the National guys where the Alamo booth was.
Feb 17 2016
Quick service and very clean car
Pros: The car had 700 miles on it and was Bluetooth ready for hands free.
Cons: Agent was not very friendly but she wasn't rude either.... Just doing her job.
Mar 4 2016
Don't try to change your plans!!
Cons: I was travelling for work this week and had to change my plans last minute so I had to switch my drop off location and I was charged an extra $350 which was more than I had to pay for the whole rental. I contacted Alamo's customer service who were extremely rude and said this is the rate and there is nothing they can do. The fact that I had their car and was forced to pay this amount felt like I was taken advantage of and had no choice in the matter.
Mar 7 2016
Cons: Didn't have the car I reserved.
May 3 2016
Cons: Check in was a long involved pain, and once I got through it all, was told I was not able to rent a car because I didn't carry a major credit card and was renting for a one-way travel from ATL to BHM. Was largely inconvenient and was sent to another company that could accommodate. It cost me an extra hour in the airport and ended up spending a lot more. I wouldn't recommend Alamo or really Kayak for that matter.
May 4 2016
Pros: Quick drop off and no hassles. Staff was friendly.
Cons: A little confusing from entrance and so many signs for all the different rental companies. Be nice to make them more uniform and better color coded to follow.
May 9 2016
Cons: Both seats were pretty significantly stained. Otherwise, a great experience.
May 16 2016
Cons: service persons were rude unless you were a select customer service person at pickup was on personal phone or cell phone and when stepped in the line put it down and said rudely what can i help you with and then said well you have to have airline information to pick up car I didn't fly in I drove in
Cons: Would not rent me the car. I refused to use a credit card and my credit rating through whatever soft check they conducted prevented me from obtaining a car. I had plenty of money to rent a vehicle and was extremely embarrassed. None the less, Hertz had no problem helping me out and I obtained a vehicle in ten minutes. I will NEVER try and rent from Payless again and for the rest of my life I will willingly discourage anyone from renting with this company.
Apr 17 2016
Good vehicle; counter personnel was lackluster
Pros: The vehicle met my needs at a very good price.
Cons: The counter agent looked disheveled and disinterested I was interested in purchasing the fuel and insurance options, but handed me the paperwork with everything marked declined (without asking). When I asked what the fuel option cost, he responded that he wasn't sure but he believed it was around $2.49/gallon. While it's possible that he was right, the price at the pump ranged between $1.85 and $1.99, so I believe he materially overestimated the cost so that I would not have him change the already printed paperwork. Further, he handed me keys with a form tapped to them noting that if I saw any damage larger than a quarter to mark it on the sheet and bring it back to him. I found several dents and scratches on the car (though non that likely exceeded the quarter-size threshold he specified), so I marked them and took the sheet inside. He took the sheet from me and I left. I later realized that I probably should have kept that sheet and have him initial it so that I kept the documentation that the car was received in that condition. All said -- my experience at the counter was below par, and I believe this staff would benefit from some additional training and a reminder that he plays a significant role in shaping the customer experience! Thank you for the opportunity to share my feedabck.
Apr 24 2016
Pros: The vehicle was service were good.
Cons: Returning the car and having no open spots for parking is unacceptable and a waste of customer time.
Apr 25 2016
Pros: Service was good and fast. The car was clean and nice the front counter rep was professional and kind.
Cons: Left my glasses in the car prescribed and I have been attempting for a week to get someone from lost and found to call left several messages and no response upset about that but the rental itself was fine.
Jul 11 2016
Great with 1 exception
Pros: Renting a car from Payless was an overal great experience. Customer service was great, the car was clean, in great shape and comfortable.
Cons: I asked to drop off in a different location and if there was a cost. I was told I have to bring the car back to that location only. Even though renting a car from Payless was an overal great experience, I might not be able to rent from Payless in the future due to this doesn't meet my overal needs if I need to drop the car in a different location but can't.
Aug 7 2016
Pros: The agent was very pleasant and helpful. She upgraded the rental when they were out of the size that I had ordered. She did not attempt to upsell the rental.
Aug 15 2016
Pros: Good price
Cons: Condition of rental. Car had very high mileage and several areas of visible damage!!.
Aug 21 2016
Pros: Helpful and friendly staff that were willing to answer questions. The entire process was smooth.
Sep 18 2016
Cons: Very hard to get into the parking location for Payless. Then the door to get to the counter was locked & a hassle to get in. Check in clerk was pleasant & helpful. Check out clerk was rude.
Cons: I filled the tank and was still charged by Budget for a full tank of gas. Is this the way they make money off people that travel? Charge them for filling the tank when it is full when they know they are already gone.
Feb 26 2016
Cons: My flight was delayed and no one was at the counter or in the garage for me to rent the car I reserved. I rented a car elsewhere.
Jul 15 2016
fast and excellent service
Pros: Location and service
Cons: Car had items left by the previous rental.
Sep 29 2016
Pros: Staff was very helpful. The van was clean and very comfortable.
Cons: Not really anything I can say I didn't like.
Dec 26 2016
Cons: The wheel alignment was off. The steering wheel was at a 70° angle
There was a rip in one of the tires
The headliner had a big stain for a beverage .
I asked the attendant to give me a decent car since I was going to drive approximately 700 miles. I was told this was a very nice car.
Jan 18 2017
Pros: Quick service with no issues dropping off or picking up vehicle.
Pros: Harrison was so very helpful. He gave us a great deal on a lot bigger car then I had planned and it was wonderful to have all that room. Made for a awesome ride back to VA.
Also had a problem with being charged for Insurance which I already took out with Alamo for a different vehicle I was going to rent. But called customer service and they took care of it. Thanks
Cons: When we took the vehicle back to Norfolk Airport there was a few issues. I called they said on the recording they were open till 11:30 pm. Door said 10:00pm. Got there before 9:00pm not a soul in site.
Need to work on that.
Nov 21 2016
Pros: Easy return and pickup and very clean car.
Cons: Insurance was pretty high amount.
Feb 22 2017
Pros: Loved picking up and dropping off the car on the first floor of the parking deck. Dropped it off and I was in the airport in under a minute.
Mar 3 2017
Cons: Bham generated 2 tickets on my rental which slowed up the process on the back end when I turned the car in.
Apr 24 2017
Good car good staff
Pros: They did not have a full size car so they borrowed one from another rental company for me
Cons: All good no complaints
Apr 30 2017
Fast and easy
Pros: Quick to pick up. Great, recently cleaned car.