Gardendale Car Rentals

Cons: The Alamo booth isn't clearly labeled at the bhm airport. It's shared with the National rental booth but I didn't find that out until I asked one of the National guys where the Alamo booth was.

Cons: Agent was not very friendly but she wasn't rude either.... Just doing her job.

Cons: I was travelling for work this week and had to change my plans last minute so I had to switch my drop off location and I was charged an extra $350 which was more than I had to pay for the whole rental. I contacted Alamo's customer service who were extremely rude and said this is the rate and there is nothing they can do. The fact that I had their car and was forced to pay this amount felt like I was taken advantage of and had no choice in the matter.

Cons: Didn't have the car I reserved.

Cons: Check in was a long involved pain, and once I got through it all, was told I was not able to rent a car because I didn't carry a major credit card and was renting for a one-way travel from ATL to BHM. Was largely inconvenient and was sent to another company that could accommodate. It cost me an extra hour in the airport and ended up spending a lot more. I wouldn't recommend Alamo or really Kayak for that matter.

Cons: A little confusing from entrance and so many signs for all the different rental companies. Be nice to make them more uniform and better color coded to follow.

Cons: Both seats were pretty significantly stained. Otherwise, a great experience.

Cons: service persons were rude unless you were a select customer service person at pickup was on personal phone or cell phone and when stepped in the line put it down and said rudely what can i help you with and then said well you have to have airline information to pick up car I didn't fly in I drove in

Cons: Car had not been detailed. Not vacuumed, hand prints on windows, etc. Brand new car. Only appox 300 miles on it.

Cons: Going to have to work with the Alamo office in Houston - the BHam return could not fix this but they charged me a whole extra day to return the vehicle one hour late, including insurance coverage, extra driver, etc. Over $100 for one hour- even the return person said that was excessive in her view. Car was not clean on outside had not been washed.

Cons: Would not rent me the car. I refused to use a credit card and my credit rating through whatever soft check they conducted prevented me from obtaining a car. I had plenty of money to rent a vehicle and was extremely embarrassed. None the less, Hertz had no problem helping me out and I obtained a vehicle in ten minutes. I will NEVER try and rent from Payless again and for the rest of my life I will willingly discourage anyone from renting with this company.

Cons: The counter agent looked disheveled and disinterested I was interested in purchasing the fuel and insurance options, but handed me the paperwork with everything marked declined (without asking). When I asked what the fuel option cost, he responded that he wasn't sure but he believed it was around $2.49/gallon. While it's possible that he was right, the price at the pump ranged between $1.85 and $1.99, so I believe he materially overestimated the cost so that I would not have him change the already printed paperwork. Further, he handed me keys with a form tapped to them noting that if I saw any damage larger than a quarter to mark it on the sheet and bring it back to him. I found several dents and scratches on the car (though non that likely exceeded the quarter-size threshold he specified), so I marked them and took the sheet inside. He took the sheet from me and I left. I later realized that I probably should have kept that sheet and have him initial it so that I kept the documentation that the car was received in that condition. All said -- my experience at the counter was below par, and I believe this staff would benefit from some additional training and a reminder that he plays a significant role in shaping the customer experience! Thank you for the opportunity to share my feedabck.

Cons: Returning the car and having no open spots for parking is unacceptable and a waste of customer time.

Cons: Left my glasses in the car prescribed and I have been attempting for a week to get someone from lost and found to call left several messages and no response upset about that but the rental itself was fine.

Cons: I asked to drop off in a different location and if there was a cost. I was told I have to bring the car back to that location only. Even though renting a car from Payless was an overal great experience, I might not be able to rent from Payless in the future due to this doesn't meet my overal needs if I need to drop the car in a different location but can't.

Cons: Condition of rental. Car had very high mileage and several areas of visible damage!!.

Cons: Very hard to get into the parking location for Payless. Then the door to get to the counter was locked & a hassle to get in. Check in clerk was pleasant & helpful. Check out clerk was rude.

Cons: I filled the tank and was still charged by Budget for a full tank of gas. Is this the way they make money off people that travel? Charge them for filling the tank when it is full when they know they are already gone.

Cons: My flight was delayed and no one was at the counter or in the garage for me to rent the car I reserved. I rented a car elsewhere.

Cons: Car had items left by the previous rental.

Cons: Not really anything I can say I didn't like.

Cons: Huge stain on driver's seat when I took possession of the vehicle.

Cons: Even though the car had no smoking stickers, someone had smoked in it previously and it smelled horribly. i dreaded getting into the car all weekend because of the smell.

Cons: When we took the vehicle back to Norfolk Airport there was a few issues. I called they said on the recording they were open till 11:30 pm. Door said 10:00pm. Got there before 9:00pm not a soul in site. Need to work on that.