Pros: Good and clean car, easy check in and check out, friendly customer service
Cons: car was slow
Jul 15 2016
Cons: I had reserved the car at 2pm and got there to pick it up a bit after 2. This location is in the lobby of a hotel. You are supposed to pick up a phone and it connects you to the Hertz guy. I did and he answered and said he'd be there in 30 minutes. I was on my work lunch break. I didn't have 30 minutes to wait. But I had to. So, while the car was fine and everything, I was really upset to have to sit around for 30 minutes to wait for the guy to come. I talked to some of the hotel staff and they said: "sometimes 30 minutes means 30 minutes, sometimes it means 1 hour". So, be warned. If you pick up from this location, give yourself plenty of time!
Jul 20 2016
Pros: Nothing, terrible customer service with people on the other end that couldn't understand what I was saying and I couldn't understand them.
Cons: I couldn't pick my rental up because the place closed at 12, my reservation was at 12 and I had called 3 times to make sure it was okay I was going to be there at 12:15 because my flight had been delayed. They said no problem. I got there and it was closed and essentially cost me a lot more money and ruined my first day on vacation because I spent hours on the phone trying to figure something out.
Jul 25 2016
Long Checkin Line Despite Booked Online, No Choice
Pros: Price was reasonable, service was friendly and pleasant.
Cons: I was waiting in line for over half an hour, maybe 45 min, to check in because only one of the two reps at the desk could check me in. I think the lady ahead of me had gotten frustrated and left. I had to still wait because I had already paid online.
I didn't like my car. I think it was a Nissan Altima (it's been a few days now since as I write this) because the car left with more blind spots than I'm comfortable with. I would've liked to pick out my car from a menu of available cars for the paid reservation. I might even be willing to pay an extra $5-10 for that ability to choose.
Aug 26 2016
Pros: Got a great deal
Cons: Took awhile to get the vehicle
Sep 2 2016
Pros: Loved the Mazda3 car. Smooth, quiet, and comfortable.