Pros: The car was clean and the staff was friendly.
Cons: I booked the car for a total of $76 - I even confirmed this over the phone with an agent. When I arrived, they added $19/day for insurance that was "required" in Costa Rica. This was NOT STATED ANYWHERE. I declined coverage twice and they still insisted it was mandatory. I would like my money back.
Also, it was listed that this location was onsite at the airport - it was not. I had to wait 15 min for a shuttle and it was a 5 min drive offsite.
Aug 6 2016
The damn insurance got me again
Pros: The car itself, as well as the pickup and dropoff were easy.
Cons: Every time I travel to Latin America, I try to avoid the inevitable
Insurance hassle at the counter. I never win. This time I purchased the insurance from Allianz that Kayak suggested. I thought that would cover the mandatory 3rd party coverage in Costa Rica. False! It did not. And when I arrived at 11pm, I was forced to accept a $28/day insurance charge—more than the cost of the car rental! Having to pay an extra $250, plus the extra 90 I dropped on the useless insurance I bought from Kayak/Allianz, will never leave me satisfied. For $500, I could have had private drivers for the entire week.
Sep 6 2016
Pros: The car was nice, but the price went up and up...
Cons: There were too many fees at the counter. They even charged us $40 for pickup/dropoff from airport which is like 2 minutes away...
Dec 3 2016
Pros: The vehicle was good, just as booked.
Cons: Location description is wrong. Listing says airport location for both pickup and drop off.
Off location- drop off location was difficult to find.
Dec 15 2016
Hidden mandatory Insurance charges and BS Gas Char
Pros: Car was in good shape and did well on roads.
Cons: Kayak quoted a price that did not include the mandatory $20/day insurance so there was a perception that Budget was less than others when that was untrue and misleading. At inspextion I was charged for 1/8 of tank when barely 15 miles were used from full. Never using budget or Kayak again.
Jan 1 2017
Pros: Car was in good shape and clean
Cons: Budget in Costa Rica slapped on a $20 per day tax despite the fact that we had 2 kinds of insurance already.
The website said "SUV" large car that would seat 6 people with seat belts and when we arrived they said gave us their version of a large car- a smaller car that seated 5 people. One of us had to ride without s seat belt.
Very frustrating!!! We tried to safeguard against both of these and feel very taken advantage of!!!
Jan 3 2017
Cons: Kayak didn't inform us of all the added expenses there are to renting a car in Costa Rica. What should have been $192 was $424. Very disappointing.
Jan 3 2017
Bad customer service at the airport
Pros: The car was fine mechanically.
Cons: Hard sell on buying supplemental insurance, charged for roadside safety net that I didn't request, overcharged on my credit card.
Jan 22 2017
Pros: car itself was ok. customer service was fine in costa rica
Cons: the insurance should be listed when you order the car. or at least provide an estimate. its unfair to blindside the consumer and charge them double. ridiculous as a matter of fact. and if only manual transmissions are available, that should be made clear also. i was stuck driving the entire trip because my girlfriend has never driven manual transmission
Feb 1 2017
Cons: Beware - The counter reps will try to sell you the prepaid petrol, stating it is cheaper at Budget than at petrol stations. This is not true. Also decline the damage insurance even if they claim it is 'mandatory'. They're running a scam at this location. The San Jose location clearly advertises that you can decline the insurance if your credit card covers rental insurance - just make sure to have a document from your credit card company (all it takes is a quick phone call) clearly stating that your rental will be covered in Costa Rica.