Cons: small vehicle, insurance more than cost of car and not disclosed at time we reserved the car.
Jul 10 2016
Pros: The car was sturdy and clean and got us where we needed to go.
Cons: We opted for a GPS system (at $10/day), and when we received it the stand did not work. When we returned the car, we were informed that the stand had been given to us functional, and we would be charged $30 for the breakage. The posted price on Kayak was also significantly lower than what we were ultimately charged.
Aug 28 2016
'Mandator' insurance 3x cost of car rental
Cons: Liability insurance was 3x cost of car rental - site warned of 'extras' but this was crazy. And the agent kept pushing for more insurance! Subsequent research indicates only a portion of this is mandatory by law, the rest is Alamo. Agent also claimed that the collision insurance - yet more cost - we bought from Kayak (via Allianz) was invalid in Costa Rica. Don't think this was true, but if so its a beef with Kayak. Final reckoning was $460 of which $120 was the stated price. Oh, and the SUV was a very poor Daihatsu....
Aug 28 2016
Cons: The car rental was advertised as $70-80/week, but when we arrived Alamo required personal liability insurance through them which made the rental $270-280/week. This should have been made clearer by Alamo when checking in 1 day prior to arrival. When checking in through the Alamo website, it still said only $70-80.
Pros: The car was clean and the staff was friendly.
Cons: I booked the car for a total of $76 - I even confirmed this over the phone with an agent. When I arrived, they added $19/day for insurance that was "required" in Costa Rica. This was NOT STATED ANYWHERE. I declined coverage twice and they still insisted it was mandatory. I would like my money back.
Also, it was listed that this location was onsite at the airport - it was not. I had to wait 15 min for a shuttle and it was a 5 min drive offsite.
Aug 6 2016
The damn insurance got me again
Pros: The car itself, as well as the pickup and dropoff were easy.
Cons: Every time I travel to Latin America, I try to avoid the inevitable
Insurance hassle at the counter. I never win. This time I purchased the insurance from Allianz that Kayak suggested. I thought that would cover the mandatory 3rd party coverage in Costa Rica. False! It did not. And when I arrived at 11pm, I was forced to accept a $28/day insurance charge—more than the cost of the car rental! Having to pay an extra $250, plus the extra 90 I dropped on the useless insurance I bought from Kayak/Allianz, will never leave me satisfied. For $500, I could have had private drivers for the entire week.
Sep 6 2016
Pros: The car was nice, but the price went up and up...
Cons: There were too many fees at the counter. They even charged us $40 for pickup/dropoff from airport which is like 2 minutes away...