Didn't get it was told my reservations didn't exis
Pros: Please call me at 7327540605 didn't get rental. Dollar told me they don't use your company for rentals please call me
Mar 22 2017
Pros: Friendly, clean car, full of gas, no hassle insurance.
Apr 25 2017
Beware of uncharges and shady additions
Pros: The car itself was fine, I got the exact model I reserved, aside from a couple dings was in very good shape and fairly low mileage. Airport transfer was easy enough, they pick-up curbside and didn't keep me waiting very long.
Cons: Aggressively try to upsell you on their insurance plans. Keep in mind, Costa Rica DOES have some fairly strict liability insurance requirements for rental cars. That said, I know the laws in CR and had purchased a full zero-liability insurance policy for my trip. At the time of pick-up, they "maneuvered" their figures when trying to get me to use their insurance plan, which was shady from the get go. My biggest issue was that they DID end up changing me for $78 in insurance (and several other fees) without my permission! I am currently contesting the charge with AMEX, but I ended up being charged over $100 more than the quote from Kayak, without my permission. Shop elsewhere.
Cons: The rate that we were given was not the rate that they made us pay. We paid for the extra insurance when we booked online and when we got to Avis they said that they wouldn't take that insurance, even after we showed proof of it. We rented the car with our credit card that also had insurance, but they made us pay $29 extra per day in insurance. They said that was the basic rate and wouldn't let us take the car without it. So we paid for insurance twice. We watched as they did it to the guy who came behind us too. We researched it and we had the right to refuse but then they had the right to refuse our rental. We were in the country with kids and couldn't be stuck without a car so they had us in a catch 22. We paid the extra money, but for a 7 day rental it was nearly twice the original amount. We rent yearly in Costa Rica, and never had this happen. Will never use Avis in Costa Rica again.