Pros: The car was clean and the staff was friendly.
Cons: I booked the car for a total of $76 - I even confirmed this over the phone with an agent. When I arrived, they added $19/day for insurance that was "required" in Costa Rica. This was NOT STATED ANYWHERE. I declined coverage twice and they still insisted it was mandatory. I would like my money back.
Also, it was listed that this location was onsite at the airport - it was not. I had to wait 15 min for a shuttle and it was a 5 min drive offsite.
Aug 6 2016
The damn insurance got me again
Pros: The car itself, as well as the pickup and dropoff were easy.
Cons: Every time I travel to Latin America, I try to avoid the inevitable
Insurance hassle at the counter. I never win. This time I purchased the insurance from Allianz that Kayak suggested. I thought that would cover the mandatory 3rd party coverage in Costa Rica. False! It did not. And when I arrived at 11pm, I was forced to accept a $28/day insurance charge—more than the cost of the car rental! Having to pay an extra $250, plus the extra 90 I dropped on the useless insurance I bought from Kayak/Allianz, will never leave me satisfied. For $500, I could have had private drivers for the entire week.
Sep 6 2016
Pros: The car was nice, but the price went up and up...
Cons: There were too many fees at the counter. They even charged us $40 for pickup/dropoff from airport which is like 2 minutes away...
Dec 3 2016
Pros: The vehicle was good, just as booked.
Cons: Location description is wrong. Listing says airport location for both pickup and drop off.
Off location- drop off location was difficult to find.
Dec 15 2016
Hidden mandatory Insurance charges and BS Gas Char
Pros: Car was in good shape and did well on roads.
Cons: Kayak quoted a price that did not include the mandatory $20/day insurance so there was a perception that Budget was less than others when that was untrue and misleading. At inspextion I was charged for 1/8 of tank when barely 15 miles were used from full. Never using budget or Kayak again.
Jan 1 2017
Pros: Car was in good shape and clean
Cons: Budget in Costa Rica slapped on a $20 per day tax despite the fact that we had 2 kinds of insurance already.
The website said "SUV" large car that would seat 6 people with seat belts and when we arrived they said gave us their version of a large car- a smaller car that seated 5 people. One of us had to ride without s seat belt.
Very frustrating!!! We tried to safeguard against both of these and feel very taken advantage of!!!
Jan 3 2017
Cons: Kayak didn't inform us of all the added expenses there are to renting a car in Costa Rica. What should have been $192 was $424. Very disappointing.
Jan 3 2017
Bad customer service at the airport
Pros: The car was fine mechanically.
Cons: Hard sell on buying supplemental insurance, charged for roadside safety net that I didn't request, overcharged on my credit card.