Reviews for Budget in Liberia
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Sep 6 2016
Pros: The car was nice, but the price went up and up...
Cons: There were too many fees at the counter. They even charged us $40 for pickup/dropoff from airport which is like 2 minutes away...
Aug 29 2016
Pros: I made a reservation, then I was told by Budget that the location would be closed when I arrive. I was charged over $100 to change the location. The location was the same as where I booked, so I was charged $100 for NOTHING. We asked for a toddle chair, when we arrived all the chairs were broken so we left with the wrong size seat, we had to purchase a new seat. We got charged daily for a seat we never used. This was my worst experience using a car rental company every. I should not have to pay for changing locations and a chair. These added over $250 to my bill for services I never used.
Aug 6 2016
The damn insurance got me again
Pros: The car itself, as well as the pickup and dropoff were easy.
Cons: Every time I travel to Latin America, I try to avoid the inevitable Insurance hassle at the counter. I never win. This time I purchased the insurance from Allianz that Kayak suggested. I thought that would cover the mandatory 3rd party coverage in Costa Rica. False! It did not. And when I arrived at 11pm, I was forced to accept a $28/day insurance charge—more than the cost of the car rental! Having to pay an extra $250, plus the extra 90 I dropped on the useless insurance I bought from Kayak/Allianz, will never leave me satisfied. For $500, I could have had private drivers for the entire week.
Aug 1 2016
Pros: The car was clean and the staff was friendly.
Cons: I booked the car for a total of $76 - I even confirmed this over the phone with an agent. When I arrived, they added $19/day for insurance that was "required" in Costa Rica. This was NOT STATED ANYWHERE. I declined coverage twice and they still insisted it was mandatory. I would like my money back. Also, it was listed that this location was onsite at the airport - it was not. I had to wait 15 min for a shuttle and it was a 5 min drive offsite.