Pick-up location | The Villages |
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Car types | Compact, Convertible, Economy, Full-size SUV, Intermediate, Intermediate SUV, Luxury, Minivan, Pickup truck, Premium, Standard, Standard SUV |
Rental locations | 2 |
Popular agencies | Hertz, Enterprise |
Economy | $46/day |
Compact | $46/day |
Intermediate | $55/day |
Standard | $42/day |
Minivan | $76/day |
Full-size SUV | $132/day |
Premium | $54/day |
Luxury | $57/day |
Convertible | $72/day |
Pickup truck | $59/day |
Intermediate SUV | $54/day |
Standard SUV | $64/day |
Budget
7.0
Good
73 reviewsCleanliness
7.2
Comfort
7.2
Pick-up/Drop-off
6.7
Value for money
7.2
2 locations in The Villages
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Reviews
4.0 Okay
Apr 2021
Cons:
We booked a van for our daughter’s wedding over a month ago. The day before someone called to confirm and we confirmed the pick up. On the wedding day the father of the bride went to pick up the van and it was not where it was supposed to be. He spent almost an extra hour out of his day having to go to another location to pick up the van. We were highly disappointed after we even asked for the location the day before for the pick up. Very unprofessional people except for Diego2.0 Mediocre
Mar 2021
Pros:
noCons:
everything10.0 Excellent
Dec 2021
Pros:
Friendly staff8.0 Excellent
Dec 2020
Pros:
Yes10.0 Excellent
Jun 2020
Pros:
everythingCons:
nothing10.0 Excellent
Jun 2020
Pros:
Staff was great for both pickup and dropoff. Easy, quick, and very happy with the experience. Vehicle was clean and comfortable and exactly what we needed!6.6
Good
39 reviewsCleanliness
5.3
Comfort
6.4
Pick-up/Drop-off
6.4
Value for money
7.3
2 locations in The Villages
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Reviews
8.0 Excellent
May 2021
Pros:
Pickup and drop off went smoothly. No problems.Cons:
The van was not washed before rental. Windows and mirrors were so dirty, I had to spend 15 minutes cleaning them before I could start my journey.2.0 Mediocre
Apr 2021
Pros:
The car was excellent. Easy and comfortable drivingCons:
The Hertz office in Lady Lake (The Villages) was a very bad experience. We had to wait for about 1 hr for the understaffed office to clean a car for a person in front of us and to clean our car. Knowing we were coming to pick up the car, it should have been ready! Further, the inside was nice and clean but the outside was very dirty. I paid for a carwash before I left FL. Also, the office was very soiled looking and tacky. The pick up experience was quite annoying.2.0 Mediocre
Mar 2021
Pros:
NothingCons:
I called the day before and put a reservation in online. I had a family emergency in Alabama and needed to get there as soon as possible. I called before setting the reservation to see if they excepted debit cards they stated yes. The next day I spent 30 dollars on a taxi to get there. When I arrived, I had to wait for 30 more minutes to be told that my credit score was not high enough to rent a car from them. One hundred sixty dollars later, I rented from another company. I will never recommend them to anyone else who has an emergency.2.0 Mediocre
Jun 2020
Pros:
We arrived 12min after the stated time on the reservation and the doors were locked!Cons:
It would've been nice to know that the place closed at 12 and that even though the reservation said to pick up at 12, we should arrive by 11:30. Had to drive an extra hour and a half to get another rental that day and paid $150 more.4.4 Okay
Feb 2020
Cons:
Cleanliness of car and features of car could have been much better. When I raised these concerns upon return I feel they were brushed off.2.0 Mediocre
Dec 2018
Pros:
AffordabilityCons:
The staff was rude from the beginning. Then they gave me a car where people had smoked in, and it stunk so much. I asked for a different car. They didn’t allow me to get another one. They weee just terrible. I like Hertz, just this location and staff are nasty and not friendly. Customer service isn’t what it used to be.Avis
7.8
Good
6 reviewsCleanliness
6.0
Comfort
8.0
Pick-up/Drop-off
9.0
Value for money
7.0
One location in The Villages
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Reviews
6.0 Good
Feb 2021
Pros:
Staff was friendlyCons:
Car had multiple dents, scratches, odor9.6 Excellent
Sep 2020
Pros:
Staff was very nice and made the rental process very easy. Drop off was a breeze.Cons:
The car smelled of smoke when we got it, which really stood out since we aren't smokers. Other than that, vehicle was very clean. We personally bought a Maguires odor bomb and set it off on the car and that got rid of the smoke smell. Overall very happy with the rental.2.0 Mediocre
Oct 2018
Cons:
When I booked the car I did a one way from Leesburg to Tallahassee Florida it’s funny how that’s 250 miles but only 150 miles came with the car rental and then the additional hundred miles was $.29 a month old totally dirty for them not to give you enough miles to even get to where you’re going I did not know that Avis is no longer doing unlimited miles on a one-way trip anyway totally dissatisfied I will choose other car rental places in the future.8.0 Excellent
Mar 2018
Cons:
Address not available with GPS on iphone2.0 Mediocre
Dec 2016
Cons:
They did not have the car we reserved. What is the point of having a reservation!?6.0 Good
Feb 2021
Pros:
Staff was friendlyCons:
Car had multiple dents, scratches, odor9.6 Excellent
Sep 2020
Pros:
Staff was very nice and made the rental process very easy. Drop off was a breeze.Cons:
The car smelled of smoke when we got it, which really stood out since we aren't smokers. Other than that, vehicle was very clean. We personally bought a Maguires odor bomb and set it off on the car and that got rid of the smoke smell. Overall very happy with the rental.2.0 Mediocre
Oct 2018
Cons:
When I booked the car I did a one way from Leesburg to Tallahassee Florida it’s funny how that’s 250 miles but only 150 miles came with the car rental and then the additional hundred miles was $.29 a month old totally dirty for them not to give you enough miles to even get to where you’re going I did not know that Avis is no longer doing unlimited miles on a one-way trip anyway totally dissatisfied I will choose other car rental places in the future.8.0 Excellent
Mar 2018
Cons:
Address not available with GPS on iphone2.0 Mediocre
Dec 2016
Cons:
They did not have the car we reserved. What is the point of having a reservation!?7.0
Good
21 reviewsCleanliness
7.0
Comfort
8.0
Pick-up/Drop-off
5.5
Value for money
6.0
4 locations in The Villages
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Reviews
8.0 Excellent
Apr 2021
Pros:
Staff was great in assisting receiving the carCons:
Make sure to thoroughly clean the car from cigarette smoke (even though people are not supposed to smoke in cars)3.2 Mediocre
Oct 2020
Pros:
Pick up was easyCons:
Dropping off wasn’t convenient because of their hours and even though they’re closed Sunday and I dropped off on Sunday they still charged me a full day for Monday.6.8 Good
Oct 2020
Pros:
Staff was friendly. But pick up process a disaster. The company computer wouldn’t verify my billing address. I had to call my husband at home, find and take pictures of water bill, light bill , email them to company. It took a very long time to get car.10.0 Excellent
Feb 2017
Pros:
Great Service8.4 Excellent
Jan 2017
Cons:
did not have good selection of units . interior windows not clean7.6 Good
Jan 2017
Pros:
I liked that it was close to where I was staying.Cons:
The price was kinda of high considering I did not go that far to warrant it. (It was a low mileage visit.)Thrifty
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in The Villages
Most popular agency | Hertz |
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Most popular car type | Intermediate |
Average price | $72/day |
Good deal | $60/day |