Reviews for Hertz in Kansas City
- All reviews 100%
Feb 19 2017
They booked at the pickup location which messed up
Cons: I searched for car rental at MCI airport (Kansas City), and from the results, I choose Hertz and pre-paid. At the airport Hertz pickup location I found that the pickup location they had in the reservation was downtown. I don't know how that happened. They said that if I had to cancel the existing reservation and take the one at the airport, then I have to pay 3 TIMES the amount of my existing reservation. It was a mess. Finally, I had to cancel that reservation and had to go for another car rental agency on the spot. Double-check the reservation for the pickup location and NEVER pre-pay (if you don't prepay, they will not charge if you don't pickup).
Jan 8 2017
Great staff. Inaccurate website info
Pros: The staff was wonderful: friendly, funny, helpful, efficient, and just all around terrific.
Cons: The website did not accurately state the hours of the rental facility.
Dec 21 2016
Pros: Great Service and People there at MCI.
Dec 20 2016
No Wiper Fluid
Pros: Was expecting Jeep for this snowing day and got Rav4. Not happy and no solution offered. Hertz said it was comparable. I disagree.
Cons: It was a icy/snowy day and the car didn't have any wiper fluid. Dangerous. I used water bottle to spray while in moving Car.