Reviews for Dollar in Kansas City
- All reviews 100%
Based on 55 reviews
May 24 2017
Pros: Customer service was great and the car was very nice.
May 23 2017
Pros: From check out to check in the service and quality were wonderful.
Cons: Did not have a GPS unit available.
Apr 17 2017
Pros: They drove us to the airport in the rental so we didn't have to unload all the kids and car seats and everything twice. Talk about great service!
Mar 29 2017
Pros: Clean car. Friendly staff.
Cons: The alignment was a little off
Jan 10 2017
Pros: Shuttle arrived quickly. Counter person was efficient. Car was close to door. Easy to leave airport. Quick check in for car and quick shuttle to terminal.
Dec 27 2016
car okay. rest..... not so much
Pros: Tires were low - had to take time to fill them in cold weather. Ice scraper blade broken - had to buy one to use. Windshield washer did not work, so 20 minute warmups. Bought windshield cleaner and towels so could see thru windshield. Lots of time wasted in very cold weather that was predicted days in advance...... Rental could have been much better.
Dec 20 2016
Great customer service at the counter, but overcha
Pros: The man at the desk couldn't have been more friendly and accommodating. We were happy with our rental and didn't have any issues with pick up or return.
Cons: They never registered our car as being returned and charged our credit card five times before I called and asked what was going on. Not happy about that.
Dec 15 2016
Pros: I requested a car at the last minute on the app, because my flight was cancelled. The app gave me the price of about 85.00, when I got to the counter, everything came up to 151.00, I was charged for an underage fee(25.00) and other things that were not explained to me, I did not purchase liability and insurance because I only needed the car for 5 hours.
Cons: Advertised 85.00 was charged 151.00
Dec 12 2016
Great rates great service!
Pros: Arrived late close to midnight, handed the lady at the counter my DL and CC, was in the car and on the road not five minutes later. If you are a low drama renter these folks reciprocate. Being very affordable to begin with, you should be nice to them. A++
Dec 6 2016
Pros: Fast and friendly service
Nov 29 2016
Pros: ease of pick up and drop off. I was assisted very well/unexpectedly as I entered the lot to pick up my car. I'm sorry I didn't get the man's name.
Cons: I understand that MCI levies all sorts of taxes and fees on rentals - but having the week rental cost as much as my round trip air tkt was a bitter pill to swallow. Also, make sure the desk persons explain the pick up procedure a bit better. "Go through those doors and turn left." Well, what then? Seeing as I couldn't see the lot, I couldn't ask the proper questions while I was at the counter.
Nov 9 2016
Easy but dirty
Pros: Pickup and drop off was super easy and fast.
Cons: The car smelled heavily of cigarette smoke, and had tape marks on all the doors. The horn would honk every once in a while by itself.
Nov 7 2016
Pros: Car was ready on time. Service was fast and courteous
Nov 2 2016
Pros: It was the car that was promised, pick up and drop off went perfect. Will use this service in the future.
Oct 24 2016
Cons: Long line at check in. Dirty inside window.
Oct 19 2016
Pros: There wasn't a line. The drop off crew went out of there way to help me find an item left in the car.
Cons: All ok
Oct 12 2016
Solid. I'll rent with them again.
Pros: They didn't press me on insurance.
Cons: The guy at the check-out gate was a jerk.
Oct 3 2016
Cons: The wait to get the car was over an hour at the rental counter. There was a really long line around 1145 and it took until after 1am to get the car. Everyone was a little frustrated.
Sep 15 2016
Cons: The economy car I was given did not have room for more than two suitcases, the driver seat only had forward and backward adjustment not up and down.The exterior mirrors could not be adjusted from the driver seat. I asked to exchange the car for something better,, but all they had was a manual transmission. I had to go to another agency and pay a higher price because I had not ordered ahead of time. Horrible experience.
Sep 13 2016
Cons: Waited 45 minutes at counter car was dirty. Car broke down
Sep 5 2016
Pros: Fast in and out
Jul 24 2016
Huge fees in ksc
Pros: Easy rental through kayak. Car was clean but cheap model.
Cons: Huge fees in Kansas City.
Oct 26 2015
Dollar is cheap, but at what cost?
Cons: Hidden fees. The insurance and "courtesy fees" resulted in a final price that was DOUBLE the estimate. Despite the fact that you can make reservations for the early morning hours, they close at midnight.
Oct 25 2015
Should cost a $1
Pros: Close to airport
Cons: Downgraded to a smaller car. Literally take it or leave it. All other companies sold out. Car was dirty, smelled of smoke, and scratched all over. Absolutely horrible customer service and will never use dollar rent a car KC again.