Reviews for Dollar in Kansas City
- All reviews 100%
Sep 1 2017
Don't rent during inclement weather
Cons: The directions to the car were very sketchy and after walking around in the rain for a few minutes, I found it necessary to go back to the rental counter and ask for more explicit directions. Turned out the car was several aisles away. I wouldn't suggest renting from Dollar at the Kansas City Int'l Airport if it is raining or snowing outside. It's a long walk to the car.
Aug 29 2017
Pros: everything seemed to going well until upon my returned checked the invoice that was emailed to me for the summary of charges. I was shocked to discover a 300 dollar extra fee charged to my credit card. when inquiring what it was for with the company I was informed it was for smoking in the vehicle. I denied this stating that while 3 of the four of us were indeed smokers the 4th party was not and in fact allergic to smoke and therefore we could not have ever smoked in the car. there claim was that the smoke on our clothing may have caused the odor and i would have to pay the charge. Not once was the car smoked in ever and I am having to protest this charge with my bank at present.All three other passengers can attest to the fact the can was not in any way smoked in. I have called the rental company who had said they would call me within 48 hrs of my complaint after verifying with the drop off at the airport. it has now been a week without a reply from them. After some searching on the internet if appears that this is a common complaint with this company. After speaking to my bank they also verified that yes indeed it's not an uncommon complaint that these charges get added on to unsuspecting customers who drop off a vehicle before the office opens and can receive an inspection before boarding a flight. I'm quite upset.
Cons: false charges
Jul 29 2017
Cons: More tab double the online price
Jul 12 2017
Amazing vehicle for the price
Pros: SUV that was less exspensive than if we went through the rental agengy, by half!