Reviews for Avis in Kansas City
- All reviews 100%
Jan 20 2017
Quoted 2x what I reserved for pricing online
Pros: Car was fine
Cons: Customer experience was awful. I presented my reservation upon arrival and was told the charges would be two times what I had reserved. I was told there was nothing that could be done, the representative "does not work with any reservations". This was unbelievable. I refused to pay the higher price and he offered me $10 cheaper. I still refused and he then took off another $10. I still refused and eventually he gave me the price I had reserved online, but it took over 30 minutes and he was NOT helpful with the process at all, very pushy and telling me no one could help me.
Jan 5 2017
Paid for an SUV, received a small compact, Nissan
Pros: great friendly service
Cons: paid for an SUV, received a small compact.
Dec 21 2016
Pros: Very quick check-in.
Nov 5 2016
Pros: The car
Cons: Reservation was made online with confirmation. Unfortunately someone cancelled it in their system so we had to go through the entire process Again! Very frustrating which lead to dlays in my appointments that day. Won't use Avid again!