Reviews for Avis in Kansas City
- All reviews 100%
Nov 5 2016
Pros: The car
Cons: Reservation was made online with confirmation. Unfortunately someone cancelled it in their system so we had to go through the entire process Again! Very frustrating which lead to dlays in my appointments that day. Won't use Avid again!
Nov 1 2016
Pros: It was easy to pickup and drop off the vehicle.
Cons: The Fiesta I was given had mechanical issues. During the first few miles of driving it, it became obvious the dampers in the MacPherson struts were excessively worn. Any irregularities in the road cause the pitch multiple times before it finally damped out. Due to this issue, I exchanged the car at my first destination. I took the car and went on my way. At highway speeds, there was a vibration coming from the wheels. I found they were worn excessively. Although they we just at the wear indicator, they were highly scalloped.
Oct 27 2016
Kansas City Avis had no record of my reservation
Pros: Kansas City Avis had no record of my reservation
Cons: Kansas City Avis had no record of my reservation
Oct 27 2016
Pros: Everyone was friendly
Cons: My reservation was at a different location. So I ended up cxl the first res and going to the counter. The gentleman tried to charge me $385, then $285, and then I booked it for $136 online for same rental. I have a newborn with me and just felt like they weren't very helpful after a long day of travel and traveling w an infant alone and with luggage. I tried to extend for 3 hours and ended up paying for an extra day. I was charged for gas when I filled it up right around the corner. So then I had to go to the counter again to resolve that issue. Just felt like they could have been a tad more compassionate and accommodating. I'll think twice before renting w Avis again.