Pros: It was easy to find and get to, fast to get the car, and easy to leave thr airport.
Cons: The car had scratches abd dents all over it already. I took anvideo before we left incase they try to blame me for then exsiting dmg
Oct 12 2015
Pros: Rate was low and booking was easily made. That was the only good part about the rental experience.
Cons: Cannot use company card to pay for rental and no information was given as to how big of a deposit they needed up front. Created a huge hassle at time of pick-up and ended up not even using the rental car due to difficulties in working out a payment solution.
Oct 12 2015
No one at the counter - never rented the car
Cons: There was no one at the rental counter when we arrived. This was at 1pm, during business hours. No sign on the desk saying "out to lunch" or "be right back"
Oct 29 2015
Cons: Jacksonville airport locatin,slow service,car was not there after 2 hr waiting in line for never use this car rental company
Nov 3 2015
Get get what you pay for at Payless
Cons: The poor woman behind the counter was alone and trying to help 15 groups get their cars for a very busy weekend in Jacksonville. After waiting an hour and only 3 customers getting through the long line ahead of us we went with a different rental company
Nov 3 2015
Cons: They did not have the vehicle I requested nor did they have anything similar and when I asked about it this was the reply "why do you think we are called Payless". They vehicle we did get was dirty and had stains all over the seats and when I tried to have the vehicle replaced they told me that was the only car they had available but still charged me the same rate. I will never use them again.
Nov 9 2015
Pros: Car was nice, clean. Price was great.
Cons: Pick up was a little slow.
Drop off had an extra step having to take ticket to the counter inside.
Nov 10 2015
Couldn't get the car
Cons: Was not mentioned anywhere that I need a utility bill or bank statement to rent a car until the representative told me at the counter. Who keeps a paper statement in this modern age, when everything is online.
That's s loss of my business.
Nov 11 2015
Pros: Very nice car, and good price considering that the dropoff was *not* at the same location as the pickup.
Nov 12 2015
Payless should be renamed "Careless"
Cons: I arrived at the Jacksonville airport after a long day of travelling to find that Payless had given away all the cars. They said that I was supposed to pick up the car by noon, however, I understood that it had to be after noon, thus when my flight arrived in at 4pm, my car was gone and the only thing they could offer was a truck and having recently had a hip replacement, I knew I couldn't climb in and out of a truck, I was forced to go down the line of car rental agencies until I found another to whom I will be loyal for life because of their great customer service. I think I would have been less offended at Payless had the service attitude been even slightly better, however the attitude was "tough luck, you're on your own".
Cons: Service was sub par, the car received was dirty with mechanical problems. This will be the last time I rent a car from Advantage.
Dec 1 2015
Pros: Gentleman working at Wally Park was outstanding!
Jan 1 2016
Cons: We arrive at airport car rental not on site. Called the number on hold for 25 minutes which was about 6:20 when answered phone and said they closed at 6. Therefore we didn't get the car. When making the reversation they should let you know what time they close. Poor communication.
Jan 17 2016
Pros: Ease of use.
Jan 18 2016
Pros: Friendly service. Reliable car. Good price.
Cons: Originally supplied a car with cigarette smoke in it. Then supplied another that was better. Upon online purchase of the rental, was not billed the additional $75 for two-city rental - would have preferred this up-front billing rather than the surprise at pickup.
Jan 26 2016
Beer cans in trunk
Pros: I picked up my car from advantage with no issues. That night me and my wife decided to go out to dinner and have a few drinks, when we got home and decided to load our suitcases into the trunk of the car, there were 5 OPEN beer cans in open view. That night I called advantage, only to speak to an answering service, no representatives past 5pm. Then that same day on the instrument panel the "Add air pressure" lights up, so I add air to the tire that it said "Right front". The very next day, "Add air pressure" lights up again, this time on the "Right rear", I add air again. The very next day after all that, the "Channel engine oil soon" lights up.in a nut shell, Advantage does not CLEAN OR SERVICE their vehicles at all. DO NOT RENT
Cons: The whole service was terrible, car was not serviced or cleaned before dispatching. If I could give an 0 rating I would.
Feb 9 2016
Good bang for the buck.
Pros: Nice car. Nice people. Good gas mileage Great value. Will rent from them again.
Cons: No place to park. Car was not clean. No sign out front. Tank not full but was when I returned it.
Apr 4 2016
Kia was very helpful
Pros: Car was very clean and new
Service was fast
Shuttle came quickly
Price was very reasonable
Great customer service
Apr 4 2016
You get what you pay for...which isn't much
Pros: The cost was considerably lower than other companies...but the hassle isn't worth it.
Cons: Needed a minivan for our family of 6. I reserved well in advance. They simply said "sorry...we have no minivans". When I ask how and why...I was told, "we oversold...and have none available." When I asked how could they rectify this situation...there was no response other then they could put me in a different vehicle...smaller and barely accomodating our kids and bags. We drove in a cramped SUV with a child virtually drowning in luggage in the back seat. Never again will I use this company. Simply mediocre.
Apr 17 2016
"Would you like a full tank for less"- SCAM in a b
Pros: The "come-on" price looked good. Real Price at check out? - not so much.
Cons: I'm not sure why I was shown a $237 price at first, then surprised when it was over $281 at check out. The only place I can see for the overage is in the offer to "fill the tank by the company". Their representative said, "We're a lot less than at the pump." That should have warned me. I last filled my Taurus in Oregon (a high gas price state), for $26.60. The added surprise cost from Advantage? - over $44. Last time I rented from Enterprise, their final price was understandable, reasonable, and I topped off the tank before returning the car for a LOT less than $44. I'll go back to them next time, and avoid Advantage. Also, the car had a huge scuff on the front left bumper and quarter panel. The rep acted surprised to see it, but I was in a hurry to get my elderly Mom at the airport, so I accepted it. Otherwise, the car was fine. The rental place was understaffed and folks waiting with me had complaints about their waits. A fellow waiting with me told me his first rental set off a tire warning light as he left to start his trip. He took it back, finding a nail it, and he told me the attendant said; "It'll be OK." After insisting, he was given a repaired tire. Sure, these are hear-say, but all in my one visit to Advantage? C'mon.