Pros: Price I was given was not the same at pickup. They wanted to hold an extra hundred dollars untill we returned the car
Hidden fees. Walked out and went to national across the street. Got a nicer car and better price. Will never use dollar again
Nov 23 2015
Pros: I took the special. It met my needs and was a real bargain.
Dec 4 2015
Pros: The employees were very helpful and courteous and efficient.
Jan 25 2016
No one at the Dollar counter when I arrive.
Cons: - Arrive late, when I arrive at Cincinnati, I waited for 20 minutes for shuttle.
- When shuttle didn't arrive, I attempted to call office, directed to national phone number, and no way to call the Cincinnati office directly that was easily acceptable.
- When I attempted to call customer service, only available on weekdays and not helpful from my end on a Friday night.
- Had to spend an additional $30 over what I would have normally paid for a rental car in order to leave the airport at a rival.
- Will never use Dollar again!
Sep 19 2016
Cons: Car had a plastic section that rubbed on tire.
Plus pick up the computers were down and it had to be done manually.
Finally had to wait too long for shuttle after dropoff to airport.
Sep 27 2016
Pros: Waste of money and not at all satisfied
Cons: Charging lot of money and not even giving a good car
Oct 15 2016
Fast & Easy
Pros: Got picked up in a shuttle bus & was taken to the rental office. The car was sitting outside and was ready to go. Drop of was a breeze and we were off to the terminal in the shuttle in no time.
Oct 17 2016
Cons: I was charged 3x the amount that Kayak reported. Plus Dollar told me that they did not accept the third party insurance that Kayak sold me. I was very frustrated with the false advertisement. The sales rep at pickup was a little pushy.
Oct 18 2016
Pros: Fast service at up and return
Oct 20 2016
Pros: No high pressure sales this time. I like that.
Pros: Front and sides had all kind of dings and scratches
Oct 20 2015
fast and efficient
Pros: The service was no nonsense, but friendly
Oct 20 2015
Check the Mileage
Pros: I rented a 2015 Toyota Camry. The car that I was originally assigned had 47,000 miles on it and had scratches on many areas. I went back into the office and asked for another since I saw a few other Camrys out there. They were happy to oblige and I got one that was almost new with 4000 miles on it.
I always thought that rental car companies sold their cars before they had 47,000 miles...guess not.
Nov 22 2015
Pros: great customer service
Jan 7 2016
Pros: When I made the reservation it was for a compact car and specifically listed a ford focus or similar. When I got to the the thrifty rental counter in Cincinnati the employee said that they had me reserved for a ford fiesta which is not similar to a ford focus. He proceeded to tell me that when you rent on sites like kayak its not always what you get. I requested a bigger vehicle and he offered a hyundai sonata which cost me 10 more dollars a day. I was very disappointed and will not be using thrifty again. I've always rented cars through other websites and have never had a problem.
Feb 16 2016
Great staff. Great drivers of shuttles. Fast and s
Oct 11 2016
Nice folks, nice car
Pros: Very friendly staff. They were helping people evacuating from the hurricane and didn't have the car I reserved, but they gave me a nice SUV upgrade which worked out even better.
Cons: I picked up a dirty car in Cincinnati to take it to mbs airport.When I dropped the car off they asked if I had the miles I said no and they said if you don't nee your receipt you are good.I thought I should just get the miles so I did and the girl at the counter printed me a receipt for double what I was told.I asked the girl why and she said it was because I dropped it off early yes early.She told me that's how third party sites get you.I said what does that mean?She said she would of been able refund my money if I would of went straight through Avis never again will I do that...