Lexington Car Rentals

Cons: Some trash left in one bin.

Cons: All great service

Cons: Car should be maintained, especially in warm weather. Air condiitoning was not working correctly. Intitally it blew cold air but continued to get warmer finally blowing the same temperature as outside.

Cons: It took 40 minutes after I arrived at the counter to get my rental car. 1 person was running 3 counters. After a long flight, I just wanted this to be a smooth and quick transaction so that I could be on my way. That just didn't happen.

Cons: I got tricked into getting basic insurance coverage which was not my intention. I don't blame them for pushing it the way they did, but I wasn't prepared for it and got it without meaning to. Then I felt kinda dumb so I didn't ask them to take it off.

Cons: Could be friendlier at desk for pick up

Cons: the charges to drop in another city. no cruise control. bad windshield wipers blades.

Cons: Car had smoke odor, which gave me a serious headache....had to drive with windows down in order to alleviate some of the smell during my trip.

Cons: The rental counter was empty when I arrived to pick up my car. The agent showed up 10 minutes uses late, spent another 10 minutes behind closed doors and when she finally came out to the counter, didn't even acknowledge me until she had spent another 10 minutes uses going through keys and paperwork. I was supposed to get my rental at 6, the agent didn't begin helping me until 6:30, I was the only person at the counter and has to wait 30 minutes to be helped because the agent was so late. Every time I tried calling customer service no one could help me they just kept telling me they would send the manager and email asking them to call me. Very poorly run location I was at.

Cons: It was unsettling to get in a vehicle with a lot of scratches on the body and no inspection done. At drop-off, there was no one there to speak with, just had to drop the key and hope everything was OK. The vehicle was OK - nothing special, Still have not received the final invoice/bill yet and hope they did not add anything on.

Cons: They were not open when I arrived during business hours to pick up the car with my baby. I had to go back the next day to pick up the car. I was "upgraded" to a Nissan rouge ( not an upgrade ) that smelled like cigarettes. Not the best experience.

Cons: THEY would not allow me to transfer from a local rental to the one way rental even hough we were overcharged at the local level. Added hassle of turning in the one to et the other. Unacceptable

Cons: Does not matter if you have enough to cover the cost of the rental 10 times over. Not credit card not rent.

Cons: Prices change at their discretion and there is no complaints department. Had to seek the Better Business Bureau for assistance.

Cons: Only 3 other people renting cars in the whole car rental area and all 3 were in front of me and there was only 1 counter person

Cons: Car had flat tire as soon as we left the airport. We had to put air in it to get it back to airport. Took it back and was told to go fill car up and he would exchange it and cost us $ 5.00 for going 5 miles . Had to drive this vehicle on an almost flat tire to get gas! Didn't get an economy car like we wanted. The other car was a 4x4 that got 20 miles per gallon. He said that was all he had available.A very aggravating experience for us. Shouldn't rent to you if they don't have the car you want available.

Cons: I had to go to an Airport to pick up the car but that was really more of an inconvenience than a sticking point.

Cons: Pickup was awful..had a car reserved,but when I got to the airport it wasn't available so I was stranded in the airport for 3 1/2 hours! Unacceptable!!

Cons: Took 40minutes to get my car no one was in front of me the vehicle was not ready

Cons: The Lady at the pickup was a snob. And the car itself was not clean.

Cons: HORRIBLE!!!!! I had reserved the car and when I got there they told us they didn't have any cars. It was lame.

Cons: Nothing

Cons: Check-in was slow. Long line. Only one agent. And no cars were available even though I was at my booked time. I had to wait for a car for 30 minutes after waiting 30 minutes in the line.

Cons: No clear directions or location for drop off

Cons: Was absolutely not made aware that there would be an additional $95 charge to drop the car off at another airport. The rental rate was higher when I changed the rental to include 2 airports so I assumed that was due to a fee for dropping off at another airport however when I arrived at the drop off they charged me an additional $95. Seems like they are scamming people. I would not use them again.

Cons: My car was not ready at the pickup time, and after a 20 minutes wait I was offered a free upgrade. I was not presented with a total cost, and when I asked what it was, it was $50 more than I was expecting. It turns out that Roadside Assistance was added without my consent. It was removed, but had I not asked for the total charge, I would have signed electronically and been obligated for it.

Cons: The first car I was assigned had a low air in the tire light on and I had to go back to the desk to change cars. And two days into the rental, the same thing happened to the car that I was driving. I filled the tire at the gas station, but that should be taken care of before renting the car

Cons: I attempted to book online 2 times (on the Enterprise Site), I got all the way to payment and whack, disconnected. I follow-up with a call, disconnected! I guess you no longer need/want my business.

Cons: It was very difficult finding how to open the gas cover door release. The AVIS rep didn't say anything. I had to Google how to so I could fill up the car. The release mechanism on the Nissan Versa is located under the dash near your knees so you don't see it. As opposed to being on the floor next to the trunk release or like the new models where you just push on the gas cover door and it opens.