Cons: Car should be maintained, especially in warm weather. Air condiitoning was not working correctly. Intitally it blew cold air but continued to get warmer finally blowing the same temperature as outside.
Aug 24 2016
Pros: The return process was incredibly fast and easy!
Cons: It took 40 minutes after I arrived at the counter to get my rental car. 1 person was running 3 counters. After a long flight, I just wanted this to be a smooth and quick transaction so that I could be on my way. That just didn't happen.
Aug 28 2016
Pros: Pick-up and drop off convenient. Staff friendly and helpful.
Sep 7 2016
Everything was great except...
Pros: It was easy getting the car and there were no issues whatsoever. Lady art e counter was very nice. Car was clean but did smell a little like smoke and had a stain on the back seat. That stuff didn't really bother me, though.
Cons: I got tricked into getting basic insurance coverage which was not my intention. I don't blame them for pushing it the way they did, but I wasn't prepared for it and got it without meaning to. Then I felt kinda dumb so I didn't ask them to take it off.
Oct 15 2016
Pros: quick procedure and nice car and very helpful when I needed to extend my use of the car. Very good rate.
Nov 25 2016
Pros: Overall ok . We arrived late so I could tell they wanted to leave. Clerk at desk was blunt .
Cons: Could be friendlier at desk for pick up
Nov 29 2016
Pros: Very satisfied with the price and good service.
Jan 1 2017
Pros: Loved having to rent a Nissan Altima. It made our drive so much more comfortable. Also, the process and customer service was easier and nicer than other companies. I'd go with Alamo again!
Pros: pleasant service. quick check in and check out.
Nov 12 2015
Pros: the gas mileage. the cleanlinest
Cons: the charges to drop in another city. no cruise control. bad windshield wipers blades.
May 8 2016
Pros: Great customer service representatives, car availability and ability to drop off at another location
Cons: Car had smoke odor, which gave me a serious headache....had to drive with windows down in order to alleviate some of the smell during my trip.
Oct 12 2016
Won't be using Hertz again
Pros: New car
Cons: The rental counter was empty when I arrived to pick up my car. The agent showed up 10 minutes uses late, spent another 10 minutes behind closed doors and when she finally came out to the counter, didn't even acknowledge me until she had spent another 10 minutes uses going through keys and paperwork. I was supposed to get my rental at 6, the agent didn't begin helping me until 6:30, I was the only person at the counter and has to wait 30 minutes to be helped because the agent was so late. Every time I tried calling customer service no one could help me they just kept telling me they would send the manager and email asking them to call me. Very poorly run location I was at.
Oct 15 2016
Pros: Easy pick up and drop off; free upgrade; comfortable ride; clean and ready to go
Oct 16 2016
Pros: The price was very good.
Cons: It was unsettling to get in a vehicle with a lot of scratches on the body and no inspection done. At drop-off, there was no one there to speak with, just had to drop the key and hope everything was OK. The vehicle was OK - nothing special, Still have not received the final invoice/bill yet and hope they did not add anything on.
Nov 1 2016
Cons: They were not open when I arrived during business hours to pick up the car with my baby.
I had to go back the next day to pick up the car. I was "upgraded" to a Nissan rouge ( not an upgrade ) that smelled like cigarettes.
Not the best experience.
Nov 20 2016
No Transfer from Local to One Way
Cons: THEY would not allow me to transfer from a local rental to the one way rental even hough we were overcharged at the local level. Added hassle of turning in the one to et the other.
Nov 24 2016
Debit card not allowed
Cons: Does not matter if you have enough to cover the cost of the rental 10 times over. Not credit card not rent.
Feb 26 2017
Pros: They wont accept a debit card and nobody told me! So after a 30 min drive to come get the car and another 30 mins standing in line to find out you cant rent the car so you turn around and drive 30 mins back the other way. Was suppose to be at my hotel at 9:30pm and this caused me to not get in until almost midnight. Absolutely livid.
Cons: Prices change at their discretion and there is no complaints department. Had to seek the Better Business Bureau for assistance.
Feb 24 2016
Pros: After hours drop off.
Cons: Only 3 other people renting cars in the whole car rental area and all 3 were in front of me and there was only 1 counter person
Apr 16 2016
Pros: The car was top notch
Aug 23 2016
Pros: Very clean car.
Cons: Car had flat tire as soon as we left the airport. We had to put air in it to get it back to airport. Took it back and was told to go fill car up and he would exchange it and cost us $ 5.00 for going 5 miles . Had to drive this vehicle on an almost flat tire to get gas! Didn't get an economy car like we wanted. The other car was a 4x4 that got 20 miles per gallon. He said that was all he had available.A very aggravating experience for us. Shouldn't rent to you if they don't have the car you want available.
Oct 9 2016
Pros: The excellent pricing and great customer service.
Cons: I had to go to an Airport to pick up the car but that was really more of an inconvenience than a sticking point.
Oct 24 2016
Not using this company again!
Pros: The Van was nice
Cons: Pickup was awful..had a car reserved,but when I got to the airport it wasn't available so I was stranded in the airport for 3 1/2 hours! Unacceptable!!
Oct 29 2016
Cons: Took 40minutes to get my car no one was in front of me the vehicle was not ready
Dec 6 2016
Cons: The Lady at the pickup was a snob. And the car itself was not clean.
Feb 14 2017
Nice,Clean,New and affordable....
Pros: The Dodge Charger
Feb 24 2017
Cons: HORRIBLE!!!!! I had reserved the car and when I got there they told us they didn't have any cars. It was lame.
Cons: Check-in was slow. Long line. Only one agent. And no cars were available even though I was at my booked time. I had to wait for a car for 30 minutes after waiting 30 minutes in the line.
Feb 4 2017
Cons: No clear directions or location for drop off
Mar 2 2017
Cons: Was absolutely not made aware that there would be an additional $95 charge to drop the car off at another airport. The rental rate was higher when I changed the rental to include 2 airports so I assumed that was due to a fee for dropping off at another airport however when I arrived at the drop off they charged me an additional $95. Seems like they are scamming people. I would not use them again.
Mar 9 2017
Pay attention and ask questions
Pros: I was happy that the car had XM radio. The car ran well and we had no complaints with it, other than a few minor cleanliness issues.
Cons: My car was not ready at the pickup time, and after a 20 minutes wait I was offered a free upgrade. I was not presented with a total cost, and when I asked what it was, it was $50 more than I was expecting. It turns out that Roadside Assistance was added without my consent. It was removed, but had I not asked for the total charge, I would have signed electronically and been obligated for it.
Dec 18 2017
Reservation doesn’t mean you will have a car
Pros: Truck was nice when I got it
Cons: Not getting vehicle I reserved and waiting 2 hours to get something I didn’t want.
Jan 5 2018
My first 0 out of 10
Pros: It is hard to list anything they performed well.
Cons: Their staff is extremely rude. They didn't have the car we reserved. They said it wasn't available and offered us an upgrade for additional cost. We declined their offer. Suddenly, the attendant, whom happens to be the manager, found the car we reserved and indicated it wasn't cleaned because the cleaning staff have left for the day. She informed us that she will get someone to clean the car and to meet them in the lot. We waited for 10 minutes in the cold weather and nobody met us there. We came back in and the manager made us wait another 10-12 minutes while she took care of one customer. Finally, when it was our turn, she wondered why we came back. The car was handed to us extremely filthy. The manager was rude about the whole situation the entire time and never apologized. Never rent from Thrifty or Dollar period at the CAE location.
Cons: The first car I was assigned had a low air in the tire light on and I had to go back to the desk to change cars. And two days into the rental, the same thing happened to the car that I was driving. I filled the tire at the gas station, but that should be taken care of before renting the car
Sep 6 2016
Pros: i think the car needed some transmission work.
Cons: It was very difficult finding how to open the gas cover door release. The AVIS rep didn't say anything. I had to Google how to so I could fill up the car. The release mechanism on the Nissan Versa is located under the dash near your knees so you don't see it. As opposed to being on the floor next to the trunk release or like the new models where you just push on the gas cover door and it opens.