Cons: Car should be maintained, especially in warm weather. Air condiitoning was not working correctly. Intitally it blew cold air but continued to get warmer finally blowing the same temperature as outside.
Aug 24 2016
Pros: The return process was incredibly fast and easy!
Cons: It took 40 minutes after I arrived at the counter to get my rental car. 1 person was running 3 counters. After a long flight, I just wanted this to be a smooth and quick transaction so that I could be on my way. That just didn't happen.
Aug 28 2016
Pros: Pick-up and drop off convenient. Staff friendly and helpful.
Sep 7 2016
Everything was great except...
Pros: It was easy getting the car and there were no issues whatsoever. Lady art e counter was very nice. Car was clean but did smell a little like smoke and had a stain on the back seat. That stuff didn't really bother me, though.
Cons: I got tricked into getting basic insurance coverage which was not my intention. I don't blame them for pushing it the way they did, but I wasn't prepared for it and got it without meaning to. Then I felt kinda dumb so I didn't ask them to take it off.
Oct 15 2016
Pros: quick procedure and nice car and very helpful when I needed to extend my use of the car. Very good rate.
Cons: Prices change at their discretion and there is no complaints department. Had to seek the Better Business Bureau for assistance.
Feb 24 2016
Pros: After hours drop off.
Cons: Only 3 other people renting cars in the whole car rental area and all 3 were in front of me and there was only 1 counter person
Apr 16 2016
Pros: The car was top notch
Aug 23 2016
Pros: Very clean car.
Cons: Car had flat tire as soon as we left the airport. We had to put air in it to get it back to airport. Took it back and was told to go fill car up and he would exchange it and cost us $ 5.00 for going 5 miles . Had to drive this vehicle on an almost flat tire to get gas! Didn't get an economy car like we wanted. The other car was a 4x4 that got 20 miles per gallon. He said that was all he had available.A very aggravating experience for us. Shouldn't rent to you if they don't have the car you want available.
Oct 9 2016
Pros: The excellent pricing and great customer service.
Cons: I had to go to an Airport to pick up the car but that was really more of an inconvenience than a sticking point.
Cons: the charges to drop in another city. no cruise control. bad windshield wipers blades.
May 8 2016
Pros: Great customer service representatives, car availability and ability to drop off at another location
Cons: Car had smoke odor, which gave me a serious headache....had to drive with windows down in order to alleviate some of the smell during my trip.
Oct 12 2016
Won't be using Hertz again
Pros: New car
Cons: The rental counter was empty when I arrived to pick up my car. The agent showed up 10 minutes uses late, spent another 10 minutes behind closed doors and when she finally came out to the counter, didn't even acknowledge me until she had spent another 10 minutes uses going through keys and paperwork. I was supposed to get my rental at 6, the agent didn't begin helping me until 6:30, I was the only person at the counter and has to wait 30 minutes to be helped because the agent was so late. Every time I tried calling customer service no one could help me they just kept telling me they would send the manager and email asking them to call me. Very poorly run location I was at.
Oct 15 2016
Pros: Easy pick up and drop off; free upgrade; comfortable ride; clean and ready to go
Oct 16 2016
Pros: The price was very good.
Cons: It was unsettling to get in a vehicle with a lot of scratches on the body and no inspection done. At drop-off, there was no one there to speak with, just had to drop the key and hope everything was OK. The vehicle was OK - nothing special, Still have not received the final invoice/bill yet and hope they did not add anything on.
Cons: The first car I was assigned had a low air in the tire light on and I had to go back to the desk to change cars. And two days into the rental, the same thing happened to the car that I was driving. I filled the tire at the gas station, but that should be taken care of before renting the car
Sep 6 2016
Pros: i think the car needed some transmission work.
Cons: It was very difficult finding how to open the gas cover door release. The AVIS rep didn't say anything. I had to Google how to so I could fill up the car. The release mechanism on the Nissan Versa is located under the dash near your knees so you don't see it. As opposed to being on the floor next to the trunk release or like the new models where you just push on the gas cover door and it opens.