Cons: 1. Not the car we were promised..
2.First car was dirty and smelly.
3. Second car was an "upgrade" but it too was not clean.
4. Personnel not knowledgeable or helpful.
Jan 4 2017
Pros: The van we rented looked good and ran well.
Cons: Since it was winter, we did get into some snow. The car could have had more appropriate tires.
Feb 23 2017
Cons: Although able to book a car online, they had no cars available.
Mar 7 2017
Pros: Inside very clean outside needed to be washed. Otherwise loved the car.
Dec 31 2016
Cons: There was no car available.
Mar 3 2017
Reserved Car Online - No Car Available.
Pros: One of the three places I reserved a call with, of the 3, called me quickly to say they did not have a car.
Cons: I reserved a car online at one of 3 area Enterprise locations. They did not have a car. Neither did the other Enterprise locations I reserved a car with online. Two places did not call me to inform me they did not have a car. If you can reserve it online, there should be a car available. What is this, an airline??
Sep 7 2016
Cons: We got the car 90 minutes later than reserved and that seemed to happen for all customers that day.
Sep 25 2016
Car broke down
Pros: I eventually got a new one
Cons: Bad attitude when I called to ask for a replacement.
No ability for help when I was potentially stranded at night on a highway.
Dec 7 2016
Great but pricey
Pros: Great service, excellent car.
Cons: It's too expensive for me to be able to use this service very often. I'd probably use Uber or Lyft or the bus system next time.
Mar 6 2017
Pros: We had a choice of a car or a pickup truck for the same price.
Pros: We were very happy to be able to rent this vehicle in Boulder and return to an Avis outlet in Denver. We were also very pleased to receive a Ford Escape rather than the sedan that we thought we would get.
Jun 18 2017
No credit for early return
Cons: I returned the car 2-1/2 days early and I only received a small refund for approx. $7
Pros: The service at the Hertz rental office was excellent. My paperwork was processed quickly and I was on my way in no time.
Apr 5 2017
Great customer service reps - Great value for money
Pros: Customer service reps at this facility are awesome. Friendly, excited to be work, and very energetic when engaging with all customers who were there including myself. Pickup and drop off was a breeze and all charges were accurate. Got an awesome rate on a mini-van for the week and would be back here in the second for future rental needs.
Cons: Vehicle was a little more dinged up and dirty than expected but this was a minor inconvenience overall.
Mar 30 2016
Pros: Staff was polite, attentive and made the process an enjoyable one.