Budget Lied

Pros: Nothing at all

Cons: We reserved a car with Budget through Hotwire & Kayak. When we arrived at the location in Longmont--after paying for a Lyft ride all the way from Denver, and after wasting several hours, as it turns out--I was brusquely informed by the frazzled "agent" that there were no cars, that Hotwire/Kayak should not have posted the availability, and that we were out of luck. She, of course, insisted that Budget was not responsible (although they are the ones who released the car availability onto the websites), and offered no help at all. Upon calling Hotwire, the agent (and the supervisor) spoke terrible, barely understandable English, but through the "language barrier," they of course insisted that Budget was to blame, and that Hotwire bore no responsibility. I will NEVER USE BUDGET OR HOTWIRE AGAIN-- and I USED to be a Budget Fastbreak member!

Downgraded with no remorse

Cons: Bait and switch. No upgrade offer or comparable car within 100 miles? Still waiting to see if they honor the price, although I should get some kind of response for the downgrade.

Pros: Ran good and was comfortable.

Cons: The car smelled like cigarette smoke, and it was not cleaned very well at all when we picked it up.

It worked, but below expectations

Pros: The car was ready and service was quick

Cons: Something had spilled in the trunk at some point, and the car smelled rough. Tires were acceptable for the summer, but not for driving in the snow.