Cons: 1. Some damage to rear bumper
2. Gas tank was not on Full
Jan 18 2016
Pros: because they were overbooked, I got "upgraded" to a vehicle with more room, despite it being the lowest quality vehicle/cheapest vehicle in it's class (the jeep patriot), and now I understand why.
the extra room helped me as I was on business and had lots of cargo I needed to drive over an hour with.
Cons: terrible experience at the rental counter. Waited 20 minutes in line (there was one person ahead of me at the time.)
windshield washer fluid was very poor grade, and froze, rendering it useless. Company should invest in better grade fluid for winter driving conditions.
the counter was closed on my pick up and drop off, and I was referred to be assisted by another agency (Avis, serving Budget).
Feb 29 2016
Pros: Got a free upgrade.
Cons: We rented with Budget, and when we were trying to find the Budget rental counter we couldn't find it. We had to ask someone and they directed us to Avis. There was absolutely no signs to let someone know Budget and Avis were the same.
Oct 4 2016
Pros: The car I received was good.
Cons: The check in process was good. But my experience I had to return to the airport twice. The first vehicle I received had expired license plates. I did not realize this till I got home.The second car they wanted to give me had expired plates as well. Luckily I checked before leaving. The next car I was told didn't not have expired plates except everything inside the vehicles paperwork suggested that it would expire during my trip. The people at the desk assured me that it had been renewed but the paperwork had not been updated in the vehicle. By this time I just took my chances and went with it. There should be something in the system that notifies the desk the plates are expired and until they have been renewed the vehicle can not be used.
Nov 16 2016
Never gat rental
Cons: When I went to get rental there were no cars very horrible
Feb 21 2017
Pros: Customer service was excellent! Great value for the rental, quick and easy rental process.
Cons: Car was good, had a cracked bumper and some stains on the interior upholstery. Overall good.
Feb 28 2017
Pros: Very fast and easy service
Apr 25 2017
Should've bought insurance thru Kayak reservation
Pros: Pick up and drop off was quick
Cons: Insurance was a lot more expensive at the counter
Also, reserved a full size car but got a mid size.
May 10 2017
Pros: Car was fine.
Cons: Customer service did not exist. First the car was not available at the local office, making us have to go to the airport, 30 min. away. The agent fast-talked us into $30.99/day insurance saying the $9 insurance advertised online only covered the car when it was being driven, not when it would be parked. We called to get it canceled, were told by Corporate that we could go into any office to get it rescinded, then were told by the local office that we would have to go to the airport (30 mi away) to get it removed. Local office called airport, airport office called us and was extremely rude, implying we were too lazy to go back to the airport office "5 min away"(apparently the agent has no knowledge of local geography). He was aggressive and belligerent. Never renting from Budget again.
Pros: Customer service worked with me to exchange my thefirst car given to me.
Cons: Had to exchange the first car that I was given due to worn out, noisy rear tires.
Then the second car I received, I had to replace the windshield wipers. They were completely wasted and were unsafe in the rain. So that was extra money out of my pocket that I shouldn't have had to spend. I traveled over 1700 miles so what else was I going to do? The agents at the local store are unknowledgeable and they could also have more than one agent working. There were quite a few people in line waiting. Also I was almost charged twice for my rental, which I prepaid for in February. I had to tell the agent and until he actually read his screen further, did he see that I did.
Mar 15 2017
2nd time I res. But car was not there
Cons: Car was not there! Had to wait for it from another town. Was not very clean.
Apr 16 2017
Didn't complete the rental
Cons: They did not honor the price given on the website because of my credit card. I didn't complete the rental.
Jul 17 2017
Cons: I was charged double for my car rental, to my credit card.
Sep 4 2017
Pros: Car was even ready early so I could pick up early. Very clean and everyone at the counter was very helpful. Smooth ride as well.
Tank was only 3/4 full even though they said full