Reviews for Dollar in Miami
- All reviews 100%
Based on 43 reviews
Sep 17 2016
Cons: Tricky to drop off at Orlandi International airport. Very confusing
Aug 7 2016
Pros: The service, the attention accessibility & price
Cons: They emphasized not to smoke and I expected a clean smell a but the car had a terrible smoke odor and I'm asthmatic
Jul 13 2016
Pros: Good car for one or two people, easy to drive.
Cons: I reserved the car from my phone, was unable to click the government rate, rented the car and Dollar was not willing to give me the government rate afterwards because the reservations was not made with the government rate. Also did not like the fact that you cannot make reservations at the Dollar counter in Miami International Airport.
Jul 10 2016
Cons: Attendance on counter was not very good
Jun 26 2016
Cons: Me atendieron Mal y me Cobraron con usura excesivamente cara ½ tanque de Gasolina en $131.00
Jun 20 2016
This automobile needs service
Pros: Perfect Size for my needs.
Cons: Kayak price did not show when I reached rental counter. After showing email confirmation from Kayak, attendant did manual override for the correct price. The car needs service as the steering shakes at speeds above 50 mph. My 1st experience with Florida Sunpass. I advise customers to do research on Sunpass as well as calling Sunpass directly for details.
Jun 7 2016
Pros: Smooth process, no high pressure tactics. Overall a nice experience.
May 8 2016
reservation rate is not guaranteed
Cons: online booking WAS $249 got to the counter at Miami international airport and "paulette" gave me the $663......!!!!! walked away and got $359 from National..... never trust dollar rent a car
Apr 21 2016
Best rental I have
Pros: I choice the special car, when i when to the airport the personal let me pick any car available that i want. The car was clean, brand new( 2015), good on gas. My kids love it. easy to pick up from Miami airport and drop off in Orlando airport. I lost my sun pass and i report it online and few days later they found it. No surprise fees, everything was under the contract explain. Thank you so much
Mar 26 2016
Misleading Prices & Awful Service
Pros: The car was fine, although we didn't get to pick it out.
Cons: -We were quoted $10/day but the price almost quadrupled once we got on site due to mandatory hidden fees. -Service reps sold us toll tags that were never explained. -Outbound Service Rep instructed us that we HAD to have a receipt for refilling the tank WITHIN TEN MILES of our dropoff location or we'd be charged more than $10/gallon. After spending 45 minutes searching the nearest gas station to the Orlando Airport, the dropoff location quickly tossed the receipt without so much as looking at it or asking for one.
Mar 10 2016
Cons: I got to the airport and there was over 1 hr wait in line. I cancelled the reservation over the phone and went to another company.
Feb 8 2016
Cons: I went to pick up my car, and all of a sudden my rate went from $800.00 to $2500.00 . I left the counter and rented elsewhere. Dollar tried to rip me off. never again will I rent from them. Thieves!!!!
Jan 19 2016
Pros: Friendly people, no hassle.
Dec 23 2015
Cons: THe 30 minute wait to leave the garage as each car was processed at the gate which averaged at least 5 minutes per car
Dec 9 2015
give my money back
Cons: When we booked the car through kayak it was informed that the rental price will be 86 usd an when we got to the car rental center at MIA, the dollar agent told us that the total amount will be Approx 450 usd. I think you should post more Clear information on your webpage regarding the terms and conditions of the prices or whether it includes taxes or any other charges. It is surprising how 86 usd become 450 usd. I did not rent the car. In addition, I payed through kayak an insurance with Allianz which according to the dollar agent does not cover any car rented. I want the money payed for the insurance back.
Dec 1 2015
Cons: Staff in Miami were taking way too long to process each customer (15-20 minutes)
Nov 30 2015
Pros: They switched out my rental car which had the odor of cigarette smoke with no problem or delay. I really appreciated the way they handled it.
Cons: They rented out a car that smelled of cigarette smoke in the first place!
Nov 29 2015
Cons: Had to wait in line for over an hour for pickup.
Nov 13 2015
Friendly service, but you have to wait for it.
Pros: I had a really bad experience trying to rent from another car company. When I got to Dollar, the lady reassured me that everything would be ok and she was very friendly. I did have to wait in a line for about 20 minutes before meeting with her though. When you go out to the parking garage, you get to pick your own vehicle out of the type you have chosen, but in my case (economy) there was only one car still available.
Cons: There was confusion when you walk into the parking garage. I didn't know where I was supposed to go.
Nov 11 2015
Why does it need to take 20 min to pick up a car?
Pros: The car was good, was even upgraded
Cons: Sloooooooow Ended up paying much more, between insurance and Sunpass
Nov 8 2015
Okay, but still bitter from Orlando
Pros: It was a fast drop off.
Nov 4 2015
Pros: Considerate workers and fantastic car. The drop-off process was extremely easy and fast.
Cons: Had to wait a long time in line at the counter to pick up the car even though there were just 3 ahead of me. There were a lack of workers at the counter but I imagine that it was because of the early hour.
Nov 4 2015
They did not honor the quote that kayak gave me an
Pros: The car drove fine. The drop-off was seamless.
Cons: I came twenty minutes after getting the quote, the quote wasn't in the system yet and the woman rep told me to wait 20 minutes or pay $375 more than what I was quotes, I patiently waited twenty minutes but the price was more because she said she had to charge me for a week when it was only 5.5 days that I required the car and I'd already gotten the lower quote which she then said was in the system. She told me I absolutely needed a $52 sunpass even when I said I was staying not near Miami. She lied and told me I absolutely required insurance addition and was angry when I already paid extra for Amex primary insurane on vehicle, she said that wasn't good and I needed theirs. She was furious when I said I didn't want Dollar to refill gas and that I would and said I would pay a lot more doing it that way. As mentioned she absolutely did not honor the quote I got through Kayak even though I was there at the time for which the quote was relevant. The base rate was more as was the tax. When I went to pick up compact car, the guy in the garage said they only had minivans or a huge chevy SUV but I hate driving a big car (for gas mileage and also I just feel more comfortable in small car which is why I booked the small time. He said I'd have to wait another hour or so for a smaller car so we waited. It was more like 40 minutes but still, why didn't she tell me there were no cpmpact cars (btw, there were mid-size cars available and not luxury but he wouldn't let me take one of those, only a minivan or huge Chevy SUV). He insisted minivans get great fuel economy. The whole thing was absurd, I wound up spending so much more than my original quote and waiting about an hour and half at desk (for un-honored quote to come in and then to wait for a small car) from time I got to Dollar. The car drove fine but in daylight it had chips and scratches everywhere, not a problem but just FYI. The worst rental experience by far that I have ever had. Back to Enterprise or any other company really. They knew they had me by the balls because it was nearly midnight and I was exhausted. She seemed so nice originally but then turned into a really evil and pushy person when we spoke about the rate.
Nov 2 2015
Pros: Muy bueno
Cons: La fila para rentar el carro
Nov 1 2015
Cons: Was not clean. Charged an extra $10 for a "different drop off" location when in fact I booked the same location in Kayak, and confirmed with the staff before getting the vehicle that there would be no charge.