Reviews for Hertz in Miami
- All reviews 100%
Based on 68 reviews
Feb 21 2017
Pros: The front desk no help at all.i diced not to rent from them horrible service at fort laudardale airport.the lady at the front desk she was at her cell phone.no atention at all.i finished renting in alamo
Cons: Front desk not help at all.horrible service
Feb 12 2017
Good prices and ni e services
Pros: The price, the service. Itbwas fast once the took csre of me
Cons: I waited to be assited even thou i had a reservation for a determinated time
Feb 12 2017
Pros: Excellent quality of service. Easy dropoff. SUV was very clean, comfortable.
Feb 8 2017
Cons: Car was dirty inside (someone had spilled something sticky all over the center console and there were crumbs, etc.) and since I picked it up at night and it didn't have interior lights, I didn't realize until the next morning. Also drop off took longer than expected because I did drop off in a different city than pickup, so they weren't able to finalize the check-in outside and I had to go in and wait at the counter to talk to an agent.
Feb 3 2017
Pros: Great Staff, very friendly and professional
Jan 16 2017
Pros: I liked the fact that they shuttled from the port. However the rental car was filthy on the outside and when I asked the attendant he said they don't wash them. Also it was supposed to be full of fuel but was under the quarter mark. There were scratches on the rear lid and Bumper. Was not a good first impression!
Jan 3 2017
Pros: It was easy service, very helpful. Robert is an excellent agent! Thank you!!
Dec 30 2016
Pros: Swift procedure
Cons: Nothing not to like
Dec 24 2016
Big problem returning the car!
Cons: The car was just so-so. Nothing exceptional and had high mileage. When I returned my car to Miami (right on time and as reserved), they had no record of my car or my rental and I had to go to the rental counter where I waited for about 15 minutes before I could be helped. I presented the documents I received in Columbus when I rented the car and the agent still could not help me. I ultimately had to leave or I would miss my flight. As of this moment, I have yet to receive my bill.
Dec 7 2016
I was late
Pros: I was a little late (45 minutes ) & no charge
Nov 14 2016
Cons: They charged me for 2 days, as I missed the 24 hr window by an hour. It was never indicated the time of return in Miami. The car had a ten gallon tank, making us stop 2 times to fill up in a 25 hr period. Horrible customer experience at Miami Hertz!!
Nov 6 2016
Pros: Very friendly customer support; quick check in; car easy to find an pickup.
Cons: Vehicle vibrated like a washing machine; might have needed some maintenance. Also was not aware that drop off location would be closed on the day of drop off -- not topping off fuel cost us a good chunk of change.
Nov 1 2016
Poor credit card switch
Pros: The return agents attempt to help me in resolving the credit card switch problem
Cons: Car was not cleaned before I received it. The car smelled really funny for a 2016. Hertz does not have a mechanism to replace credit card on a prepaid transaction!! Unbelievable!!
Sep 8 2016
CAR WAS NOT READY AT PICK UP TIME. WAITED 3 HOURS
Cons: Car needed oil change and had to wait 3 hours to get car. Rented a med size SUV and even though there were other SUV on lot, manager wouldn't give us another because claimed it was another class level. Horrific manager. I tried to file complaints, they said would call back but the company never did. DO NOT RENT WITH HERTZ!!
Aug 5 2016
Pros: La atención
Cons: Todo me gusto.
Jul 31 2016
Cons: The agency was closed when my flihgt arrive. I decide to change to other rentacar.
Jul 21 2016
My experience at hertz
Pros: I like how fast and easy it was to pick up and return .i also like how fast the deposit was refunded .
Cons: That they give me a rental which check engine light was on and the brakes was slipping. The rental company was located 45 min away from my hotel so it was a big inconvience to return it.
Jul 19 2016
Great till you want to add on an extra day.
Pros: I was very happy with the car and the price considering I was dropping off at a different location. The car was very clean, comfortable and gave me no problems all the way from Miami to Roanoke.
Cons: But was not happy about the ridiculously over priced fee for one extra day! It just did not make any sense and made the whole journey too expensive. So I will never book and then add days on later!
May 2 2016
Pros: Very nice and clean car free upgrade
Cons: Prices are over priced
Apr 30 2016
Disaster - Pure fraud
Cons: I booked a convertible from Miami International Airport to Key West. When I showed up at the Hertz counter I was told my car was to be picked up at a different location in Miami, I showed Hertz my email confirmation detailing the pick up at MIA with the address of the MIA rental center and they refused to honor the reservation, the manager refused to come out and speak with me. I was then told they had no convertibles and while I was discussing this my girlfriend booked a convertible from Hertz on her phone and went to the counter and of course they had one. When I said we would take that car which was what I booked and requested them to honor the Kayak price on my confirmation email (which was $50 less) they refused. It was embarrassing how poor the customer service was. I would never use Kayak or Hertz again.
Apr 24 2016
Cons: Price was more than double the quoted price per day from kayak. We had to cancel and hired a minivan from Budget at half the price. Staff at Budget was friendly and competent unlike the Hertz lack of trained people.
Apr 19 2016
Don't rent hertz
Pros: Car was clean inside
Cons: From the moment I checked in, our clerk, Irma, seemed perturbed that I had disturbed her ( at 5:30 am) as she was doing some personal calculations. She could not find my reservation and failed to be helpful or nice. The car had bad scratches on bumper, and when I advised the checkout person, he refused to walk around car, no other cars were waiting, so I had to get out of car and do it. Value, terrible. It cost me more than one dollar a mile for a four hour rental. And I am a hertz gold member.
Mar 25 2016
Cons: Arrived and they seemed to have no idea about the reservation. They finally found it on the computer but there was no car available. Waited over an hour for them to arrange a car from another location. It arrived but the car wasn't the vehicle we had requested. We were out of time by then so we took it and left. The car was dirty, it even had a half dead bee buzzong around, and several dead bees in it. Attendant was very friendly but overall a very poor experience.
Feb 9 2016
Pros: we were assigned a car in slot 234 and there is no 234. attendant thought it should have been 523 but there was no car there. then they assigned a random car that was ok. check in was painfully slow, not many people just slow paperwork, like someone was writing the great american novel.
Cons: easy drop off.
Feb 7 2016
Easy great rental
Pros: Everything went super well
Cons: I had to buy the third party liability insurance at the counter. Wish I could do that online.
Jan 29 2016
Pros: Easy rental process and good price. Pay close attention to what you are being charged and what you have agreed to or else you will end up with hundreds more in charges.
Cons: I did both like dealing with a virtual agent for pickup. I also did not appreciate that I had to say no to the upsell or I would have been charged and placed in a larger vechicle; and why $40/day for insurance? That seems steep.
Jan 2 2016
Will never rent from Hertz again
Pros: The rental place we as reserved the car at was CLOSED!!! We even called Hertz directly and they said it was open ( we had reserved a car for a Christmas Day pick up) As a result we had to get a last minute car from Thrifty and paid almost triple. I will NEVER rent from Hertz again.
Cons: The rental place we as reserved the car at was CLOSED!!! We even called Hertz directly and they said it was open ( we had reserved a car for a Christmas Day pick up) As a result we had to get a last minute car from Thrifty and paid almost triple what we had been quoted through Hertz/Kayak. Hertz was no help whatsoever. We will NEVER rent from Hertz again.
Dec 28 2015
Pros: Got "sold" into fuel package without actually consenting to it. I should have noticed before allowing it to go through. But did not have the time to disputw
Oct 16 2015
This was the worst rental I've ever had!
Cons: Waited in line for over an hour to get the car. Staff was rude. Car smelled of stale smoke. Asked for new one but was told I'd have to go inside and ask. Filled up tank of gas but got charged $13 because I didnt have the receipt.... Awful awful awful!!!