Book Hertz car rentals in Miami

Cons: Walking to and from the Rent a Car center in Miami was a bit of a work out .. especially with bagge and kids

Cons: We booked a Full size SUV stated as Nissan Armada. Offered a Yukon... BUT NO MENTION OF AN UPGRADE CHARGE AT ALL AND WOULD HAVE BEEN TOTALLY HAPPY WITH CAR ORDERED! Offered a Yukon which we thought was same rate. Guess they are on commission for upgrades???? Ordered additional driver and Car chair for additional $54... all good with that! Then found car upgrade charges amounting to +54% of original rental +++ for taxes etc etc. We wanted the car we ordered. Then when we arrived downstairs someone else had been given the same car and was just leaving and there were no more Yukons available???. We got sent to Customer Services. Reiterated we would be happy be something smaller.... Nissan Armada fine, and we given another car. DOUBLE check your contract.... Insist on no additional charges. Not Happy.... So underhand but kicking myself for not double checking before leaving the booth. Would not use Hertz again.

Cons: The car filthy dirty.

Cons: Landed in one city and to find out I had to pick up the car

Cons: The waiting line in Florida.

Cons: 1h line to then get told they have no cars so you must wait in their 2nd line

Cons: We had a lot of problems with our rental. We needed to make some changes to the booking at our arrival in Miami and it ended up a real nightmare. Hertz was constantly discharging themselves saying that as we booked online there was nothing they could do to help us, there was 0 flexibility. Same with the third party insurance we booked via internet. Very poor service. If we ever rent a car again it will be directly with the car rental company and it won't be hertz (second disappointment in less of a year in 2 different countries).

Cons: The neighborhood of Hertz location (no Starbucks)

Cons: The attention when receiving the car was terrible. I was charged twice. The fist time when I prepaid and when returned the car was charged again for at least double the charge

Cons: 1. Arrived at 12pm noon Friday and waited over 30 minutes to get my car. 2. Unprofessional staff 3. 4 agents working on a desk that can easily fit 8+ with 20 ppl trying to checkin 4. Paid for standard, I received an intermediate car, and was told if I wanted to wait one hour I could get what I Reserved. Isn't that why I RESERVE a car ahead of time?! Two guys in our group were over 6' tall.

Cons: Took 4 hours to get the car. Their machine wouldn't swipe our cards and apparently they couldn't enter it manually. They said there was absolutely nothing they could do, not that they actually tried to do anything. Ended up having to wait for my mother to leave from work so we could use her card and even then it took forever. Her card wouldn't swipe at first but then all of a sudden they were able to call the card company for authorization. They definitely could have a better system in place.

Cons: One-way reservation made through Kayak was not honored at MIA. Was forced to pay more money (not the hold fee, that and pay a higher rate/extra money) for the car. I showed them the reservation, they didn't care. To get out of the airport with a car, I paid a higher rate.

Cons: Platepass is awful and their website with information about pickup is out-of-date. They refused to pay for our taxi even though the site clearly says they would.

Cons: they called us in a morning and us to be there at 3 pm, but at 3 pm they talked us that they doesn't have a car and we should wait 2 hours. And we waited.

Cons: Asked for Miami Airport, Kayak registered car with downtown Miami several miles away. Had to pay ADDITIONAL money ($130) to pick up car Did not get the car I requested

Cons: Wait for receive my car, and change the location.

Cons: They did not have the vehicle I prepaid. I was given a vehicle with bald and unsafe front tires, dirty, no remote control key, blootooth did not work. Employees were rude and unwilling to assist.

Cons: I was told there would be no more charges when I booked it then at airport when I picked up car $80.00 plus was charged to me but never told at the desk. The gentleman who waited on me was not helpful but interested in everything else around him but my transaction.

Cons: The car I had reserved was not ready, and they didn't have another car in that class to replace it. So my family and I had to wait for 1 hour and 45 minutes to get a car.

Cons: I waited a half day for my car and then turned it in early. I got no rebate. I will be we use Kayak for this again.

Cons: key fob battery was dead and they refused to do anything about it. Spent the next few days in Florida, with my suitcases in the back seat, because I couldn't open the trunk.

Cons: We had to wait several hours for a car we reserved and paid for in advance. In fact, lots of people had to wait. At LAX, the line was over 100 people long. In Miami Beach, the wait was less. Hard to understand why there was such a back log if everyone's doing their job correctly.

Cons: They didnt wash the outside of the car before they gave it to me, and the trunk was a little rusted.

Cons: They charged us more than double of what we arranged online because of "insurance policies". I read that insurance was included online and apparently it was not. Plus, they charged me not only the full service again on the pick up location, not recognized the payment online. I realized that when the bill came on my credit card. Unacceptable.

Cons: Showed up at MIA on a Friday afternoon. Hertz had no cars. Period. Hour long waits or longer to get a car that was already reserved. Many angry customers, no real information or updates provided.

Cons: Hate it

Cons: the car hertz confirmed was never available, the dependant told me it was usual- I could not believe they confirmed a car that was not available

Cons: Ordered vehicle for 24 hours for Miami Airport. At the airport I was advised rental was offsite - 17 miles, one hour and $69 taxi ride away! At offsite location no cars were available. To be able to return vehicle to the airport, and avoid returning to the offsite location, with another extra 2 hours of travel and another $69 taxi ride, I had to create a new reservation which cost $107.03. By this time it was too late to cancel the original reservation, which was PrePaid! I ended up paying the original prepaid reservation of $22.20, a taxi of $69, and the new reservation - total $200 for something that should have cost under $30.

Cons: The pickup, specifically the check-in was mediocre at best. There more ppl standing around than working. Its is no surprise hertz corporation has been struggling. There needs more oversight on employees. Ppl using personal phones, others standing around talking with one another while the line builds. The atmosphere was like this eas some new business or hobby, very unprofessional. This is pwrfect example of how raising min wage dies nothung when you have ppl who don't care about anything other than when the clock hits 5pm.

Cons: Location is hard to find Only one person on staff makes this a very long process—almost missed my flight because checking the car back took so long

Cons: I received the car with both the interior and exterior very dirty. Sand was all over the inside of the car, and outside was smeared with dust. No consideration was made for the fact that I received a very dirty car. This devalued the customer service. Upon returning the car, I was a bit unclear of something on my receipt. I attempted to ask the agent to explain it to me since the "pickup" agent did not explain the receipt that way. The "drop-off" agent answered in a rude, condescending manner for a simple question which I was just seeking clarification for. As a result of these experiences, I would rank my overall experience as extremely poor, and I probably will not conduct business with them in the future or make a referral to family members and friends.

Cons: Hertz SUCKS AND LIES!!

Cons: Drop off location in New Orleans had incorrect address.

Cons: We waited over an hour for our car after waiting in line for about 15 minutes. So it was a very long wait just to pick up the vehicle. Then they tried to charge me for services without telling me about them upfront.

Cons: I arrived to the counter just at my pickup time, midnight, and what I saw was not confidence-inspiring. People were sitting on the floor, on their luggage, pacing, and whatever else they could think to do while waiting a long time for their car to be ready. From the time my group arrived at the counter to when we drove off, it was about 1 hour. That is simply not acceptable. I could understand if there was a shortage of available vehicles, but when we got down to the parking area to pick our car up, there were hundreds of cars sitting there. That is no exaggeration - hundreds! Why did it take so long to have our car ready? We arrived right at the time our car was supposed to be ready. I was not pleased with that. It was my buddy's bachelor weekend and our first experience in Miami was waiting and getting frustrated.

Cons: Originally booked online and the reservation was somehow changed without notifying me. (I had a hard copy of the original) When I realized it upon checking, I called to get it corrected. The agent had great difficulty fixing the problem and it took almost an hour on the phone. My original reservation was for the airport in Miami and was changed to a different address. Finally it was corrected and transferred back to the airport. BUT! When I got to the airport they could not find anything and it took another 45 min to correct that problem, but it was only fixed because I had a hard copy of the reservation with the price and all the information. I was told repeatedly that my price would not be honored till a supervisor saw the paperwork and decided to accept it. The people were nice enough but without a supervisor there it would have cost me and they would have had to "find" a car for me. It made me late for my appointment; after traveling three hours in a car and a three hour fight, this delay was uncomfortable, but what was quite upsetting is the fact that my reservation was going to be ignored and I was asked to pay a totally different price even with the copy of the original. I was ready to go to a different rental agency when it was finally resolved. Not sure if I can use your company again...

Cons: Had to wait 50 minutes for a car after arriving at the counter at our scheduled time. About 20 people in same situation. Not likely to rent from them again in Miami.

Cons: Not at airport

Cons: I made a mistake when selecting the pick up location and Hertz did not let me modify it because I reserved through Kayak.com. I had to cancel and lost my money.

Cons: after waiting in line for 45 minutes attendant couldn't verify my conformation # and said she was unable to rent me a car for a week. We went upstairs to budget and receive good service.

Cons: They put a very attractive price but didn't mention that you had to pick up.the car at miami downtown vs airport. Ridiculous

Cons: Driving in Miami.

Cons: Switching airports that are less than 50 miles apart was too expensive. They should have honor my reservation price.

Cons: Front desk not help at all.horrible service

Cons: I waited to be assited even thou i had a reservation for a determinated time

Cons: Car was dirty inside (someone had spilled something sticky all over the center console and there were crumbs, etc.) and since I picked it up at night and it didn't have interior lights, I didn't realize until the next morning. Also drop off took longer than expected because I did drop off in a different city than pickup, so they weren't able to finalize the check-in outside and I had to go in and wait at the counter to talk to an agent.

Cons: Nothing not to like

Cons: The car was just so-so. Nothing exceptional and had high mileage. When I returned my car to Miami (right on time and as reserved), they had no record of my car or my rental and I had to go to the rental counter where I waited for about 15 minutes before I could be helped. I presented the documents I received in Columbus when I rented the car and the agent still could not help me. I ultimately had to leave or I would miss my flight. As of this moment, I have yet to receive my bill.

Cons: They charged me for 2 days, as I missed the 24 hr window by an hour. It was never indicated the time of return in Miami. The car had a ten gallon tank, making us stop 2 times to fill up in a 25 hr period. Horrible customer experience at Miami Hertz!!

Cons: Vehicle vibrated like a washing machine; might have needed some maintenance. Also was not aware that drop off location would be closed on the day of drop off -- not topping off fuel cost us a good chunk of change.

Cons: Car was not cleaned before I received it. The car smelled really funny for a 2016. Hertz does not have a mechanism to replace credit card on a prepaid transaction!! Unbelievable!!

Cons: Car needed oil change and had to wait 3 hours to get car. Rented a med size SUV and even though there were other SUV on lot, manager wouldn't give us another because claimed it was another class level. Horrific manager. I tried to file complaints, they said would call back but the company never did. DO NOT RENT WITH HERTZ!!

Cons: Todo me gusto.

Cons: The agency was closed when my flihgt arrive. I decide to change to other rentacar.

Cons: That they give me a rental which check engine light was on and the brakes was slipping. The rental company was located 45 min away from my hotel so it was a big inconvience to return it.

Cons: But was not happy about the ridiculously over priced fee for one extra day! It just did not make any sense and made the whole journey too expensive. So I will never book and then add days on later!

Cons: Prices are over priced

Cons: I booked a convertible from Miami International Airport to Key West. When I showed up at the Hertz counter I was told my car was to be picked up at a different location in Miami, I showed Hertz my email confirmation detailing the pick up at MIA with the address of the MIA rental center and they refused to honor the reservation, the manager refused to come out and speak with me. I was then told they had no convertibles and while I was discussing this my girlfriend booked a convertible from Hertz on her phone and went to the counter and of course they had one. When I said we would take that car which was what I booked and requested them to honor the Kayak price on my confirmation email (which was $50 less) they refused. It was embarrassing how poor the customer service was. I would never use Kayak or Hertz again.

Cons: Price was more than double the quoted price per day from kayak. We had to cancel and hired a minivan from Budget at half the price. Staff at Budget was friendly and competent unlike the Hertz lack of trained people.

Cons: From the moment I checked in, our clerk, Irma, seemed perturbed that I had disturbed her ( at 5:30 am) as she was doing some personal calculations. She could not find my reservation and failed to be helpful or nice. The car had bad scratches on bumper, and when I advised the checkout person, he refused to walk around car, no other cars were waiting, so I had to get out of car and do it. Value, terrible. It cost me more than one dollar a mile for a four hour rental. And I am a hertz gold member.

Cons: Arrived and they seemed to have no idea about the reservation. They finally found it on the computer but there was no car available. Waited over an hour for them to arrange a car from another location. It arrived but the car wasn't the vehicle we had requested. We were out of time by then so we took it and left. The car was dirty, it even had a half dead bee buzzong around, and several dead bees in it. Attendant was very friendly but overall a very poor experience.

Cons: easy drop off.

Cons: I had to buy the third party liability insurance at the counter. Wish I could do that online.

Cons: I did both like dealing with a virtual agent for pickup. I also did not appreciate that I had to say no to the upsell or I would have been charged and placed in a larger vechicle; and why $40/day for insurance? That seems steep.

Cons: The rental place we as reserved the car at was CLOSED!!! We even called Hertz directly and they said it was open ( we had reserved a car for a Christmas Day pick up) As a result we had to get a last minute car from Thrifty and paid almost triple what we had been quoted through Hertz/Kayak. Hertz was no help whatsoever. We will NEVER rent from Hertz again.

Cons: Waited in line for over an hour to get the car. Staff was rude. Car smelled of stale smoke. Asked for new one but was told I'd have to go inside and ask. Filled up tank of gas but got charged $13 because I didnt have the receipt.... Awful awful awful!!!