Book Hertz car rentals in Miami

Reviews for Hertz in Miami

Recent reviews

Traveler rating

Excellent

69

Good

25

Okay

33

Mediocre

64

Poor

0

Find reviews that mention:

pick up the carfriendly staff

car was cleancustomer service

rented a cargreat experience

car availablenever rent

pick up and dropcar was dirty

wrong locationcredit card

location was closed

2.0

Pros:I contacted Hertz multiple times to cancel the rental as I am currently not allowed to fly due to a pregnancy complication. No one ever responded and charged me despite me not using the rental.Cons:I contacted Hertz multiple times to cancel the rental as I am currently not allowed to fly due to a pregnancy complication. No one ever responded and charged me despite me not using the rental.Reviewed Jun 17 2021

review from

10.0

Pros:Staff was very friendly and helpful at pickup.Cons:I was told that I could drop my rental off at any drop off location because I paid to drop off at a different location. When I contacted the drop off location I was told I had to pay an extra 138.00.Reviewed Jun 9 2021

review from

8.0

Pros:yesReviewed May 27 2021

review from

2.0

Pros:drop of was easy - just left the keys in a box next to the guy sitting there at the desk playing on his cellphone.Cons:<<>> I had reserved a mustang but then when we got there we got a Camaro. The car was dirty when we picked it up. It had dents and some scuffs on outside of the car - which that doesn't bother me but I will not be responsible for those scuffs bc I did do them. When we picked up the car our luggage would not fit (didn't get the car I reserved for) and the young man(the one playing on his phone) was in a quick hurry to leave since they closed at 2pm. I went back in to ask him about the air conditioner and he was gone - no where to be found. So we were stuck with a car with no air for a 3 hour drive to our destination. I had called the next day and could not get a representative to answer. So I called again to report that the air conditioner did not work properly in the car and the fact that the car was dirty inside and out from previous use. The woman on the phone ( I sadly did not get her name) was VERY kind and VERY helpful and tried to find me a replacement near where I was staying. I was told that someone from Hertz would contact me about the issue and I have yet to hear from anyone. (I am back home now so I obviously do not need a rental) She gave me case #210070901. She said that I should be compensated for the trouble/issues with the vehicle - which I think I should. I do not want a voucher for a next time rental bc there will not be one from me for Hertz. My original rental agreement # was - J70027288F6. Kimberly Powell Case # for issues - 210070901Reviewed May 27 2021

review from

2.0

Pros:The car was ok. Return was easyCons:The original hertz location could have stayed open longer then 230pm so I could have gotten my rental and not have had to deal with multiple phone calls and an all day ordealReviewed May 23 2021

review from

8.0

Pros:The car ran great, no issues. The cost was good.Cons:The rental desk was vacant for probably 25 minutes when we first arrived. I called the number for assistance and there was a bit of a language barrier. Once the employee showed up, he was very nice and there were no issues. Perhaps a little better staffing could help the drop off/pick up experience.Reviewed May 21 2021

review from

2.0

Pros:I booked the reservation to drop off the car at 4pm on a Sunday. When I contacted Hertz, they told me that the drop off location would be closed at that time and that I would have to either drop it off earlier that day or drop it off the next day. I had a tight schedule, so I could do neither of these. I had to cancel my reservation and use Uber.Reviewed May 17 2021

review from

2.0

Pros:Kayak is crooked!Cons:Kayak ruined part of my vacation! Kayak reserved a convertible at a location that closed at 5pm (reservation was for 6pm) and hadn’t worked with Hertz in a year! Kayak took my money and left me stranded! This website needs to be taken down!Reviewed May 12 2021

review from

2.0

Pros:NothingCons:The pick up location was closed and they refused to bring me to the location that was open. I reserved a standard size SUV which they did not have available so they put me in a smaller vehicle but charged the same price as for the larger vehicle.Reviewed May 11 2021

review from

8.0

Pros:Service was timely efficientCons:all was wellReviewed May 3 2021

review from

10.0

Pros:Staff was great. Enjoyed the car. Great week.Cons:Would have loved to been able to pick-up the car from the airport, opposed to the hotel.Reviewed Apr 19 2021

review from

6.0

Pros:Pick up was super easy and the car was great and really cleanCons:When picking up the car, the Hertz representatives never once let us know that the location would be closed on the return day. When we went to drop off the car, I had to call customer service 3 times. The key drop off box had been stolen and missing for what looked like a long time, judging by the screws on the ground and imprint of the box on the wall. After waiting 20 minutes on the line with the roadside assistance team, I eventually had to lock the keys in the car and leave so I didn't miss my flight. The team needs to communicate better about drop off/procedures especially if the location is closed on the day of return.Reviewed Apr 19 2021

review from

More

• 4.7 /10Avis Car Rentals at Miami
• 4.0 /10National Car Rentals at Miami
• 4.1 /10Budget Car Rentals at Miami
• 7.0 /10Alamo Car Rentals at Miami
• 3.8 /10Dollar Car Rentals at Miami
• 7.7 /10Ace Car Rentals at Miami
• 4.3 /10Enterprise Car Rentals at Miami
• 3.7 /10Fox Car Rentals at Miami
• 3.6 /10Payless Car Rentals at Miami
• 3.7 /10Thrifty Car Rentals at Miami
• 5.3 /10Advantage Car Rentals at Miami
• 6.8 /10Sixt Car Rentals at Miami
• 2.0 /10NU Car Car Rentals at Miami

• Has the Hertz rental car policy in Miami changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Hertz will continually update its policies accordingly. Please contact Hertz directly for the latest information. You can find up-to-date information on the coronavirus response of Hertz here: Coronavirus (COVID-19) update from Hertz

• How much does it cost to rent a car from Hertz in Miami?

  On average a rental car from Hertz in Miami costs $57 per day.

• What is the most popular rental car from Hertz in Miami?

  Compact (Hyundai Tucson or similar) is the most frequently booked rental car type from Hertz in Miami.

• How many car rental locations does Hertz have in Miami?

  Hertz has 16 rental locations in Miami. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Miami airport (MIA)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Miami airport (MIA)?

  Yes