Reviews for Avis in Miami
- All reviews 100%
Jun 12 2017
Pros: The price and service, was perfect
Jun 9 2017
Rude and didn't honor my reservation vehicle or price
Pros: Nothing - didn't have the vehicle we reserved and it cost $ 149 for 1 day rather than the reservation amount of $66. Reserved a premium car and only had a van which we did NOT want but again we're standing there w 4 people and luggaage in the pouring rain . They were extremely rude and did not even honor the cost of the vehicle we had a confirmation for . The reservation was for 9:30 a.m. At that location. They told use they could have the car in 4 1/2 - 6 hrs. Again, very rude as well .
Cons: Repeat of the above - didn't honor reservation and didn't care . Horrible ! And expensive ! $ 149 for one day . Insurance was triple of what the reserved car was .
May 16 2017
Why ask me to select a car online if it won't be available
Cons: Went out of my way to request and pay up for a convertible, which they didn't have when I arrived. Staff st the desk didn't even pretend to care.
Feb 27 2017
Lots of fine print issues
Pros: Car was new original price was good New rentacar center in MIA is nice ...
Cons: It was not clear to me that I was renting offsite from the Miami airport through the Avis website when I booked. So, when they had no car for me at the airport upon arrival, I had to cab it a few miles away to the local location. Even though I was later than my planned time to pick up the car, my car was not ready and was being cleaned. 4o minutes waiting...and then the car was still wet and some dirt since they didn't towel it off in those 40 minutes. Then I found out this location was daytime only and had no dropbox for dropping off car off hours. I had to drop it off at the nearby MIA airport...and was changed around $85 more for that simple change. I had been told it would be around $25 from the Avis 800#. Early morning drop off at MIA, no one attending. Once employee finally came by, but spoke no English. Miami service people, in general, are not as professional or courteous as other locations I usually use Avis or Budget at. I am a business preferred account user...but that doesn't seem to get me much...at least in Miami.