Cons: When I arrived to pick up the car, they had given away the last child seat, despite my having reserved one. This put me in a lurch as it was late and the other agencies didn't have child seats available, yet I couldn't leave the airport with my 2 year old son without one. We had to have a family member drive 1 hour in either direction nearing midnight to pick us up.
Sep 6 2016
Pros: Was upgraded for free to a small SUV :)
May 1 2016
Cons: Did not get the final receipt at the drop/off location, was promised the receipt by e-mail, still waiting for it.
May 27 2017
Oct 18 2015
Pros: Everything went smoothly ... makes me a return customer and definitely will recommend them to others.
Cons: Can't think of anything.
Dec 21 2015
Everything was great except the smoke smell
Pros: The pickup went very smoothly. The car was nice and comfortable. The cost was good.
Cons: A previous driver smoked in the car and the smell of smoke was strong and off putting.
Pros: This was my first rental from Hertz. So far so good
Jul 14 2016
Pros: much closer than the airport
Cons: waited much to long for a simple return, and finally was told if I didn't require a receipt, just leave the keys, which made me very nervous, but I needed to go, so I did.i was concerned about hertz claiming damage later and I wouldn't be there to dispute. I did take pictures for my protection, but shouldn't have needed to.
Feb 18 2017
Pros: The car was clean with a full tank of gas.
Cons: The person working at the desk was unpleasant. When I called to extend my rental, I was put on hold for 23 minutes.
Mar 15 2017
Everything was good beginning to end
Pros: pickup and drop off good. car was great for price. staff was helpful
Jun 26 2017
Pros: The minivan was great
Cons: The time it took to actually get the vehicle
Cons: the car was not ready when promised and took a long time to prepare. The dashboard was smeared with grease. The gas tank was on empty and I had to get gas before I could even go home to pack the car...a ploy to get more gas in the tank at the end of the trip!!
Jan 23 2017
Pros: free upgrade
18 travelers who rented a car in Mishawaka gave the car agency they used an average rating of 7.4