Recent Reviews
- All reviews
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- Neutral
- Negative
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10.0
Pros: Customer service very helpful friendly the car very nice and clean l I’m very happy
Cons: N/are
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10.0
Great people, great car
Pros: Renting off-airport in Muskegon saved me so much money, and the bonus was that these folks are super friendly and helpful. I rec’d a complimentary upgrade, and they also eased my drop-off process to make it easier to get my return flight. They’re great.
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4.0
Slipping and sliding
Pros: Small car with good gas gas mileage
Cons: The Hyundai Accent had poor traction and was difficult to keep on the road in snow. Enterprise did not provide a snow brush with me. Also the car was empty of gas when I received it.
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4.8
Disappointed
Cons: A $250 deposit and the cost of the rental charged upfront. Never had that happen before at an airport rental. I’m still waiting for my deposit to be returned after returning it yesterday. It took 10 min for them to charge it though, could have used it on my vacation and now need it for bills. Unacceptable, will not use them in the future.
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4.4
Bad experience
Pros: The second enterprise location, after the flat tire, was very helpful.
Cons: Car we rented unavailable; upsized to larger vehicle with lower gas mileage. Over an hour late getting car. Said they would fill tank but did not. Misrepresented a discount they offered for their mistakes. Tires not safe and had a high speed blow out. Waited two hours on the side of the freeway for help. Rudeness on the phone as we waited.
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10.0
Pros: Car was ready. Staff very friendly. Great pickup and drop off service.
Cons: Nothing.
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2.0
Terrible
Pros: Awful. Reserved a vehicle, and company gave it away prior to pickup time.
Cons: Nothing but attitude from enterprise employees. Reservation through Kayak was not even valued.
review from
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10.0
Pros: Customer service very helpful friendly the car very nice and clean l I’m very happy
Cons: N/are
review from
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10.0
Great people, great car
Pros: Renting off-airport in Muskegon saved me so much money, and the bonus was that these folks are super friendly and helpful. I rec’d a complimentary upgrade, and they also eased my drop-off process to make it easier to get my return flight. They’re great.
review from
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10.0
Pros: Car was ready. Staff very friendly. Great pickup and drop off service.
Cons: Nothing.
review from
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4.0
Slipping and sliding
Pros: Small car with good gas gas mileage
Cons: The Hyundai Accent had poor traction and was difficult to keep on the road in snow. Enterprise did not provide a snow brush with me. Also the car was empty of gas when I received it.
review from
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4.8
Disappointed
Cons: A $250 deposit and the cost of the rental charged upfront. Never had that happen before at an airport rental. I’m still waiting for my deposit to be returned after returning it yesterday. It took 10 min for them to charge it though, could have used it on my vacation and now need it for bills. Unacceptable, will not use them in the future.
review from
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4.4
Bad experience
Pros: The second enterprise location, after the flat tire, was very helpful.
Cons: Car we rented unavailable; upsized to larger vehicle with lower gas mileage. Over an hour late getting car. Said they would fill tank but did not. Misrepresented a discount they offered for their mistakes. Tires not safe and had a high speed blow out. Waited two hours on the side of the freeway for help. Rudeness on the phone as we waited.
review from
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2.0
Terrible
Pros: Awful. Reserved a vehicle, and company gave it away prior to pickup time.
Cons: Nothing but attitude from enterprise employees. Reservation through Kayak was not even valued.
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