7.9 GoodJul 27 2021
Agent when I picked up vehicle at Muskegon County Airport was brief and hardly spoke to me. She handed me the keys and said it’s somewhere out in the parking lot, just hit the key fob to see when the lights go on. It’s out there somewhere. Vehicle was nice but smelled like someone had been smoking a pack a day in the vehicle. Brakes were starting to grind. I felt a little unsure on the return to Grand Rapids airport. Drop was great however. Agent was extremely professional and helpful. He was very helpful!
2.0 MediocreMay 4 2021
We rented our car, and once I got up to speed the car started to rumble, like it was terribly out of balance. I had a reservation in Chicago and was already a half an hour away from our pickup location. At that point we decided to try to find a possible replacement but all locations in the area were closed. We tried to call our pickup location to report our issue to make sure they knew about it and no one answered. The rear view mirror also wiggled a lot while driving, we had to stick a napkin in it to hold it still. The outside of the car was filthy and there were coffee cups left in the back seat from the renter before us. A very unpleasant experience. Glad it’s over. The receptionist was understanding when we brought it back, very thankful for that.
10.0 ExcellentMar 23 2021
Drove very good, and super relaxing.
9.6 ExcellentOct 4 2020
Quick and easy pickup & drop off. Car was clean and was exactly what I needed for my trip. Pleasantly surprised with Kia Optima. Comfortable ride and got amazing gas mileage.
2.0 MediocreJul 8 2020
The "Staff" - one person - was friendly the first time through the line. Under a lot of pressure. other employee quit without notice. Long lines all day. Was not able to process my debit card. I called my bank. Made certain everything was in order. Waited through the long line again. She was still not able to process the debit card. I think because she had low level equipment - no chip capability - Then she got "snarky". I was not able to rent the car that had been reserved for me. I felt stranded in a strange town. I had to impose on my elderly cousin to drive me 125 miles to catch another ride.Provide more up to date processing equipment. I was not the only person having serious issues that day because of antiquated communications equipment.
2.0 MediocreApr 29 2019
The price went up over $70 at Budget from what I was quoted by Kayak. That felt very misleading!
10.0 ExcellentApr 30 2018
It was a very easy process & the car was nice!
6.4 GoodMar 6 2018
Gas mileage, seating comfortObviously the vehicle was not inspected before we left. Brakes were worn, wiper fluid low, someone had smoked in the vehicle, gas tank was not full
8.8 ExcellentAug 7 2017
Michigan vacationWe had a delayed flight and the agent waited for us past closing. Fast and friendlyThe car was a bit dirty due to the fact that it's bug land there. The windshield was my only concern
9.2 ExcellentMar 7 2017
Good service decent vehicleFast pick-up and drop off at airportBetter after hour drop off instructions