Cons: First car had a defective key (and got stranded) and an empty windshield wiper fluid tank. Not great when on the highway. We got a new car because they could not change the key, had to go over the whole process of paperwork, checking scratches etc again.
The second car was dirty, both inside (smelling of smoke plus Febreze, yukky large spots on front seat) and outside: first thing we did was clean the outside mirrors. Checked windshield wiper fluid again: empty! Asked for a different car: none available, except in a different class, and apparently this was not a reason for an upgrade. In addition, the 2nd car was less comfortabel than the 1st.
Oh, and, this is the first time that the driver's name had to match the name on the credit card, even if the owner of the credit card is present and can identify himself!
May 4 2016
Cons: A 50% mark up from one day to the next was unbelievable. If I could have moved my travel plans I would have.
Feb 14 2017
Bad Hertz! Bad Hertz!
Cons: The wait for the car put me into a time crunch. The car that they brought was old and dirty, windows so dirty I didn't feel safe driving. The representative did apologize for the dirty car. The next day I was able to barely squeeze a few moments into my day to return the car for an exchange. Again, the wait was so long, I was time crunched again. The car this time was newer, reeked of cigarette smoke, had just over 1/2 a tank of gas, and had windshields so coated with smoke residue that I had to stop to buy some window cleaner. When I returned the car, the only adjustment they made was to waive the tax on the rental price.
Pros: The staff was extremely nice, accommodating and professional. When I got stuck in traffic and was late getting back they were still in the office even though it was closing time and didn't charge me for an extra day.
I would definitely go back there again. The customer service was excellent!
Cons: The website said they opened at 7:30 am but no one answered the phone until 8:00 am when I called them for a pick up. Once I did reach them at 8, I was told that the driver didn't arrive until 8:30 am.
The car could have been cleaner. They ran it through some water and rinsed it off but you could tell in had not actually been washed.