Pros: The 2 Reps at this Enterprise, treated me with respect and as if I were family. They explained all the particulars of the car I was renting, Ford Focus, as I had never seen a car with a KNOB for a shifter. The vehicle was clean and had a full tank of gas. Easy and comfortable to drive. GREAT on milage.
Nov 29 2015
Pros: Check in was quick and easy. I liked being able to pay in advance for gas missing from tank at a fair market price and only for the gas needed rather than a tank fill up price. I liked being able to pick up the car in Watertown, but yet drop it off at Logan Airport.
Dec 19 2016
Great experience with a couple bumps
Pros: Service was fast and the car ran great.
Cons: There was no washer fluid so when I got on the highway in the aftermath of a snow storm the wipers would smear the muddy water and freeze so I couldn't see out of the window. Also, I had purchased a few items and when I went to put them in the trunk of the car I found the back to be really messy with dirt and leaves. Also, I wasn't given any information on how they would charge me for gas (I ended up finding out by reading the fine print) and wasn't warned about the extra $250 deposit hold that would be put on my card.
Jul 6 2016
Enterprise is the best!
Pros: I have always had a great experience with the three local offices that I have used - Cambridge on New Street, Watertown on Arsenal, and now Newton. They are very friendly and get you on the road quickly. And I love when they check up to see how the car was. Great service all around and I will choose Enterprise over other car rental companies even if it is a little more because their efficiency is worth it.
Nov 4 2016
Cons: Manager nickel and dimed me after I returned w extra gas. I was going to rent again next day but didn't as a result of her attitude. I just asked for a little extra gas on next rental.
May 5 2017
Pros: Customer services
May 11 2016
Pros: The staff at the drop-off location in Needham, MA dropped me off at the commuter rail station nearby after I returned the rental. I really appreciated this; they were quite nice and appreciated the fact that I had to get there quickly.
Cons: Kind of a hinky-looking little office and parking lot, not very inviting, but easy to find, just off a main street.
Oct 22 2016
Pros: The no hassle. The friendly and helpful employees.